An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, R_GENESIS, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from R_GENESIS:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
  • OpenCart general support – howto’s. Please, use forum for that;
  • Extending theme functionality and new features implementation;
  • Fixes for compatibility issues with your server.

I provide a support within 48 – 72 working hours. In order to get my help you should contact me via themeforest user contact form.

Please sign in to contact this author.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.