An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by dtbaker

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from dtbaker:

PLEASE NOTE I am about to have a baby any day now. There will be a delay in replying to any support questions. Thank you for your understanding.

Item support includes:
  • Responding to questions or problems regarding this item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Change logo size

If you are looking to change the dimensions of the logo you must also change the Header.php at line 157 to the size you need.

Thumbnail images not displaying

in the file: shop.product_layout.php look down about line 9 for this:

if(!$dtbaker_shop_images)$dtbaker_shop_images=array(); 

add this code just after it:

foreach($dtbaker_shop_images as $id=>$key){ 
$dtbaker_shop_images[$id] = urlencode(preg_replace('#https?://[^/]*#i','',$key)); 
} 

in the file: shop.layout.php look down about line 33 for this:

if(!$dtbaker_shop_images)$dtbaker_shop_images=array(); 

add this code just after it:

foreach($dtbaker_shop_images as $id=>$key){ 
$dtbaker_shop_images[$id] = urlencode(preg_replace('#https?://[^/]*#i','',$key)); 
}

Increase space for “wednesday” on contact page.

you can modify the width:70px; on about line 617 of css/styles.css in the wordpress theme folder. Change width:70px; to about width:85px;

How to disable the simple shop completely so you can use Jigoshop or WooCommerce

Go to appearance > editor and choose the file shop.functions.php

on the line after the first <?php code put this: return; so it looks like this:

<?php

return;

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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