An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by dtbaker
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Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Change logo size
If you are looking to change the dimensions of the logo you must also change the Header.php at line 157 to the size you need.
Thumbnail images not displaying
in the file: shop.product_layout.php look down about line 9 for this:
if(!$dtbaker_shop_images)$dtbaker_shop_images=array();
add this code just after it:
foreach($dtbaker_shop_images as $id=>$key){
$dtbaker_shop_images[$id] = urlencode(preg_replace('#https?://[^/]*#i','',$key));
}
in the file: shop.layout.php look down about line 33 for this:
if(!$dtbaker_shop_images)$dtbaker_shop_images=array();
add this code just after it:
foreach($dtbaker_shop_images as $id=>$key){
$dtbaker_shop_images[$id] = urlencode(preg_replace('#https?://[^/]*#i','',$key));
}
Increase space for “wednesday” on contact page.
you can modify the width:70px; on about line 617 of css/styles.css in the wordpress theme folder. Change width:70px; to about width:85px;
How to disable the simple shop completely so you can use Jigoshop or WooCommerce
Go to appearance > editor and choose the file shop.functions.php
on the line after the first <?php code put this: return; so it looks like this:
<?php return;
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
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