155 comments found

radar14 Purchased

I want the Newsletter Section from the Homepage to remain white always even on mouseover. How to do it?

aligatorstudio

If you mean – the banner block, at the moment, you can’t. This is hardcoded in block to have hover inverting colors ( background / text color ). In next update of Cypress we will add option to remove that.

Thanks

aligatorstudio
Add this to custom css (Theme options > Styling options):
.sub-clone, .sub-clone li .sub-menu { box-shadow: none; }

Cheers

salvix Purchased

beautiful theme, I have a pre purchase query, this would be my first time with woo commerce and i need to use this theme only as catalogue only without selling. Is it possible removing add to cart easily?

aligatorstudio

Hi and thanks ! :)

WooCommerce products act as catalog if you don’t set the price in product settings. But this is not “real” catalog mode. For that purpose exists the premium plugin on Code Canyon – WooCommerce Catalog Mode

Cheers

Hello Alligatorstudio,

I updated the Aqua page builder and now it is behaving differently… It removed all the content from inside the ROW blocks and when i try to put the content back into the ROW blocks it does not go in to.

Also, if I need/want to upgrade the Cypress theme, how can i do it from the wordpress interface? I don not see a update option in the themes page.

Thanks,

Sergio

aligatorstudio

Hi,

yes, to make Cypress work with latest AQPB, you need to update Cypress to latest version – 1.1.3.

To easy update Cypress theme (or any theme you purchased here on Theme Forest), install “Envato Wordpress Toolkit” plugin – it’s included in Cypress package you downloaded. When you install the plugin, go to plugin settings, enter your Marketplace username and API key ( you can generate API key specially for this purpose in your TF profile page) and when you save the settings, you should see update notice for Cypress.

Cheers

SimetriaStudio

I managed to get the theme updated, but while importing the backed data from the theme options tab, something got messed up. I can’t even login. I am getting a bunch of “Warning: Illegal string offset…” messages.

Sergio

aligatorstudio

Simple re-saving theme options should fix that.

jin_tech Purchased

Hi, could you help me? after i activated the theme,and change the homepage into homepage one, i could not scroll down on my browser, it is stuck, there goes with home page 2 and three too. I have tried in all brewers and it still same. Can you help me about this? Thanks

Randy

aligatorstudio

Could you please contact us on themes@aligator-studio.com with site address,temporary WP backend admin access and a small reminder on this issue.

Thanks

Default-user
jin_tech Purchased

I have send to you my credential via email

aligatorstudio

I’m not sure I got your email … Could you please re-send ? themes@aligator-studio.com

Thanks

how to add my website frist. my web site is www.sitessubmitter.com

aligatorstudio

I’m sorry, but I don’t understand your question …

Hello Aligatorstuio

I have read the install and followed step by step, downloaded and imported the preview and still cant make the website look like as it is supposed to in “Homepage version 2”. I want a horizontal with a top menu bar, without the side menu like the preview before I purchased it. How can I do that? And the video header is a GIF image yes? I would like the website just as it is on your preview which is why I bought it.

Thanks ahead

Default-user

Sent, thanks.

Default-user

I do need to know how long? We are supposed to be working on it this week. Thanks ahead.

aligatorstudio

Sorry for delay … I tried to login with username and password provided, but I couldn’t login …Could you please re-check the login info … ?

Thanks

having trouble accessing your support. i signed up but my password not working, when i try to do a password reset, i don’t receive the email. I updated to current wordpress and have lost my sliders?

aligatorstudio

Hi,

did you update both Cypress and Aqua Page Builder, too ? If you didn’t, please do, and after you do, go to page builder template where your sliders are and just re-save the page builder template.

For support forum – please specify email address you used for forum registration and we’ll resend you login credentials

Cheers

Default-user

i had updated both, and resaving the pages fixed the slider issue, thanks. However i can’t actually scroll down a page now. (firefox, and explore). Use to be a super narrow scroll on the site, now nothing, and no regular scroll. khadley@imaginationseverything.com is the address used to sign up for forum

aligatorstudio

Hi,

we have some issues with support forum, sorry for that.

I’ve sent you new temporary password to your email address.

But, we can solve this more quickly – reply to email I sent with your site’s WP backend admin access (temporary) and we’ll fix this issue.

Thanks

Hi, I’m having trouble logging into the support forum. I sent a password request twice but it’s not arriving. Check junk etc, but not there. can you help? Julia

aligatorstudio

Hi,

we seem to have login issues with forum. Please specify your email which you used for forum registration, and we’ll send you forum login info.

Thanks

aligatorstudio

We’ve sent email with forum login credentials.

Hi, is there any Caching in the theme that Im unaware of? I’ve tried everything, disabled plugins, flushed the IP on my pc, flushed the cache on the server, flushed the browser (also ran in private mode) and still the site is showing 2 different CSS files in Firefox?

http://www.kwelatiles.co.za – the dark filter over products is supposed to be white? If you SHIFT+F5 then it shows the white, but if you do a normal refresh, its back to the dark again?
aligatorstudio

Sorry, but it is white – this is my screenshot – http://i.imgur.com/rMcHret.png ...

Really don’t understand the issue … as it seems there is none … :/

brokenbox

Thank you for the feedback. I’ve done some digging and queries with the Host Server, it seems the ISP is keeping Cache of the CSS files which gets reset every now and then…will have to wait and see if this is the issue.

aligatorstudio

Hi, that might be the problem … I hope it will be, because it means that this is not theme related error ;) ... and it can be solved easily

Cheers

Hi, I have several problems with the WooCommerc :

- I can not configure de Shipping Calculator. Please to indicate how to do.

- On the product page we can not see the several types of transport to selected.

- on the table of products before the checkout you can see this error messages: Warning: array_intersect(): Argument #1 is not an array in /home/vinum014/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-shipping-method.php on line 180

Warning: in_array() expects parameter 2 to be array, null given in /home/vinum014/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-shipping-method.php on line 190

I ask you to check the procces on http://www.vinumpriorat.com/vino_priorat/bodega-castellet-porrera-priorat/ferral-2010-priorat/

Cuold you show me any website on the shipping process runs ok?

I appreciate if we can connect by Skype .

Thank you, Albert,

aligatorstudio

We answered this in your duplicate comment …

Hi, I have several problems with the WooCommerc :

- I can not configure de Shipping Calculator. Please to indicate how to do.

- On the product page we can not see the several types of transport to selected.

- on the table of products before the checkout you can see this error messages: Warning: array_intersect(): Argument #1 is not an array in /home/vinum014/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-shipping-method.php on line 180

Warning: in_array() expects parameter 2 to be array, null given in /home/vinum014/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-shipping-method.php on line 190

I ask you to check the procces on http://www.vinumpriorat.com/vino_priorat/bodega-castellet-porrera-priorat/ferral-2010-priorat/

Cuold you show me any website on the shipping process runs ok?

I appreciate if we can connect by Skype .

Thank you, Albert,

aligatorstudio

Hi,

first of all – nice usage of Cypress theme – congratulations ! :)

For the most (if not all) the errors you are showing here are produced by WooCommerce plugin, not the theme (especially those messages – you can see that error path leads to plugin directory …)

To set up Shipping and Shipping calculator, there are some resources on the web we stumbled upon:
http://docs.woothemes.com/documentation/plugins/woocommerce/getting-started/shipping/
http://vivnium.com/setting-up-shipping-woocommerce/


For error messages you got – please check with WooCommerce support forums as we don’t correct plugin issues and edit plugin files. But, we found the same error here – http://themeforest.net/item/forte-multipurpose-wp-theme-woocommerce-ready/3888979/comments?page=41 – (find the comment with same error) – is it possible that you have same plugin added ?

Cheers

Hi there

Can I use this theme without installing woocommerce?

aligatorstudio

Hi,

off course you can … :)

Cheers

Hi guys Great Theme! I have one problem though with the home one pager. The menu doesn’t scroll down like on your demo. You will see the problem here: http://www.winkjbay.co.za/home-one-pager/ Can you please help me fix it. I’ve tried to register on your support site, but I don’t receive my activation email. My email address admin@freelanceexpress.co.za Thanks in advance.

aligatorstudio

Hi,

Thanks for your compliments … :)
I apologize for late reply, we have some issues regarding emails and support forum. I will answer asap and send email with temporary login for support forum.

Thanks

aligatorstudio

Hi, we sent email with support forum login info as well as info about your issue.

Thanks

Hi,

This is a pre-purchase question. I am a novice at wordpress theme installation, so forgive me If my questions seems redundant. I was wondering if the theme comes with the cart, secure checkout with payment options/ shipping options etc. already in place, essentially all of the pos details in functioning? Thank you very much for your time.

aligatorstudio

Hello and thank you for you interest in our theme.

Theme is compatible with WooCommerce plugin, and the cart, checkout and payment options are handled by the WooCommerce plugin.

Cheers

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