198 comments found

Hello. I updated the template by deleting the old folder and copying the new folder and now I have a problem. Why I can not do mouse scrolling in any page? Also, the sub menus still don’t work on mobile. I need quick help, please! The website is http://mariaarraez.es

aligatorstudio

Hi,

you didn’t have to delete old folder to update … The best way to update is to use Envato Wordpress Toolkit plugin and have automatic updates (with update notice).
Try re-saving theme options. If that doesn’t help, please contact us on themes@aligator-studio.com, with a small reminder.

Thanks

Can I buy the design files to this template? Would be really useful for the design process. Thanks, Brady

aligatorstudio

Hi,

if you mean, PSD template files, unfortunately, there are no PSD files for Cypress theme – Cypress is entirely built in browser and code editor.

But, maybe you could try this app for Mac – http://www.pagelayers.com/ .We didn’t test it , but it looks promising …

Thanks

aligatorstudio

...there’s also this app (Mac, too) – http://www.softmatic.com/web-site-layers-psd.html

Hi,

I would like to make submenu in mega-menu just under the Mega Menu Item, but it’s always on right, additionaly for every Mega Item in same place.

For example I have: Dress Accesories Jewellery Earrings Chains I would like to have: Dress Accesories Jewellery Earrings Chains

How can I change it or where find I this option in code .php or .js or .css?

Thanks in advance!

Default-user

Hi, one more time me :) on every photo I have class ‘back-buttons’ and two buttons as icons to zoom and link. Where is the source code, because I would like to decide, which photos should have this feature. I would like to add this button to another photo, which now it doesn’t contain it. Could You help? How can I add this feature: maybe although source files?

Products with this feature are on slider owl on product-page by woocommerce.

Thanks in advance!

aligatorstudio

Hi,

there are multiple places where zoom and link button appear – they are in div with class “back-buttons”. But you cannot remove (or add) on item basis …
For shop (catalog) page it can be removed via Theme options (in “Shop settings); in other places (PB blocks for products, posts, or portfolios) it can be removed only with custom css (Theme options > Styling options), like this:
.aq-block .back-buttons {
display: none;
}

Cheers

Hey Guys

Having trouble importing the demo content.

Have extracted the .xml file and have uploaded it.

I get to the next screen where it asks me to assign the pages to authours and to check the box to download attatchments, which i do

Upon pushing submit i am shot straight to a page that is blank other than the words “pageok”

Any ideas?

Cheers

aligatorstudio

Hi,

this error seems to be host related, more precisely GoDaddy – see here:
http://blog.brianjohnsondesign.com/pageok-hosting-error-with-godaddy/

This is just one of the pages pointing to GoDaddy (as I understood – shared hosting error) – try Googling “pageok” ...

Cheers

Hi Just finishing our theme implementation but I am having a problem with Nice Scroll on the mega menus.

When the mega menu appears from the main menu and the user wants to scroll down because they are using a smaller screen and do not have a mouse (using a touch pad) as they move the cursor over the scroll bar the menu disappears – I have made the scroll bar wider but this still happens – I guess there must be some action instigated on hover on the menu that hides it.

Can you help? is there a quick work round that I can implement?

Thanks

Julian

aligatorstudio

Hi, sorry for delayed reply …

This can achieved by disabling mega menu fading out on mouse leave (jquery interprets hover on nice scroll bars as mouse leaving). If you disable this – mega menu will only deactivate if user clicks anywhere on browser screen.

Open as_custom.js, find this text: ”// HIDE MEGA MENU WHEN MOUSE LEAVES MEGA MENU” and delete or block comment (wrap code in /* and */) the function just bellow that text (the function goes until $j(document).click(function () { ... – don’t delete that line).

Off course, you’ll need to backup this edit because you’ll lose this edit on theme update.
Or – use child theme (in that case, create “js” folder in child theme, copy your edited “as_custom.js” there, and uncomment the code for enqueuing child theme scripts in child’s “functions.php” file).

laluuk Purchased

Hi,

Just got the theme. it said it’ll have Layered PSD files, when I download I don’t get the layered PSD template files.

Would appreciate any assistance.

aligatorstudio

Hi and thanks for purchasing Cypress.

If you check again item page you’ll see it states the following:
  • “BONUS FILES: PSD for Revolution sliders”

The download package does contain PSD files, that is – links to PSD files (because of large files).

Download package does not, and it never did, contain layered PSD of whole theme because theme was developed in code editor and browser only.

But there are couple of apps that convert HTML to layered PSD, so maybe you can check them out:
http://www.softmatic.com/web-site-layers-psd.html and
http://www.pagelayers.com/

Cheers

laluuk
laluuk Purchased

OK, maybe its my mistake. I understood “Layered PSD” to be of complete website.

aligatorstudio

I’m sorry for this inconvenience – but the info on Cypress page is clear … I can understand why the mistake happened – many authors are actually providing and advertising theme layout as PSD. We included only Rev. Slider layouts in PSD, because those are the only PSD we did create when was developing Cypress.

But, I believe that, as far is I can tell, the apps from above can convert page to psd layers with a lot of success.

Best regards

Hello,

Great theme – love it for my lil business. Quick question – is there a way to set-up random related products (the “you may also like”). As of now – it shows them on each page exactly the same and I have over 30 more options to showcase.

Thank you :)

aligatorstudio

Hi and thanks for your compliments … :)

The “You may also like …” are actually “Up-sells”, not “Related products”

Up-sells are created in “Linked products” section of product edit page. And – they do display randomly … I just tested it, so I’m really not sure why your products are not displayed random.

Also, the “Related products” are also random (depending on product category where current product belongs …)

Cheers

My client would like the social icons to open in a new window. Is this something you can code as an option into the theme as a future update. Is there a way I can implement this now? Thanks for your help.

aligatorstudio

Hi,

this can be implemented now only if you edit the code, which I would recommend only if you use child theme. Files that contain social icons are : “header-horizontal.php”, “header-vertical.php” and “header-mobile.php”. We will include target option in update Cypress relatively soon (depending on WooCommerce major 2.3 update).

Cheers

Hi,

I have a hard problem with the scroll in chrome for Android devices with Cypress Child, it doesn’t Works. I have received twice the same solution from Aligator Studio by email, but it doesn’t work: ” please, unzipthe “theme_options_js.zip” file from attachment and copy the file “theme_options_js.php” to Cypress “admin_save_options” folder. After that, re-save theme options and your site should work normally in mobile devices …”

Could you try to search a good solution please? I have this problem since the first day. I’m very unhappy with Cypress Child, it’s not like described in the site :-( If I can’t resolve this problem, I’ll must to change my them.

aligatorstudio

I’m sorry to hear this.

We did the testings in Android devices, and in some devices (with certain And. version) had issues) which we DID overcome. We will, however,test more and include the solutions in upcoming releases.

Hi,

We get the following error when looking at our site on mobile phoen:

getimagesize(http.www.example.com/wp-content/uploads/2014/07/logo.jpg): failed to open stream: HTTP request failed! HTTP/1.1 403 Forbidden in /public_html/wp-content/themes/cypress/header-mobile.php

aligatorstudio

Hi,

please, contact us on themes@aligator-studio.com so we can reply with file that will solve this issue.

Thanks
EDIT: please, include a small reminder on issue.

Hello,

I recently downloaded and purchased this theme.

I imported the demo content but the Homepage templates are not showing in >Appearances Page Builder.

Can you assist?

aligatorstudio

Hello,

I got your message on email, so we will continue our conversation by email. Thanks.

Hi everyone! As you might have noticed, the new WooCommerce is out. We would advise you NOT TO UPGRADE the plugin just yet as it is not completely stable at this moment. Bug fixes are being released every day by Woo team so we will wait for few more days before updating the themes. As soon as the theme updates are ready we will let you know. You can check the latest status here or on Facebook & Twitter. There is also newsletter available.

Is this template is compatible with the new version of WooCommerce that was release recently, version 2.3.x (Major release by WooCommerce)?

Thanks,

aligatorstudio

Hi, yes, Cypress is compatible with WP 4.1 and WooCommerce, currently 2.3.4

Cheers

Hello!

I have troubles with displaying this theme on Android browsers: Chrome especially. The scroll is not working. The website I have purchased it for is www.lorelaicreations.ro. What is wromg?

aligatorstudio

Hello, we received your email too, and we will immediately get into solving this. We’ll ask you about more details via email.

Thank you.

Default-user

Thank you very much! I am waiting for your email then.

aligatorstudio

We sent you an email. Thanks

Hi, could you help me . I can not change the color of the product. It is black and matches the opacity. Here I put a link for you to understand me . Thank You. http://www.flamerca.com/categoria-producto/guitarras
Default-user

I need to change the font color of the product.

aligatorstudio
Hi, sorry for delayed reply, we were in the middle of releasing new theme … I believe (from what I can inspect from your site) you should remove color fonts from headings (Theme options > Typography) and links color (in Theme options > Styling options). Then add this to Custom css (also in Styling options):
.content-block.cb-1 a, .woocommerce ul.products li a { color: white;}
Change “white” to any hexadecimal value (http://www.colorpicker.com/)

Cheers

Hello, how could change the color of the top menu bar ?

https://www.dropbox.com/s/le0xm7k95erl86c/menusuperior.jpg?dl=0

Thanks.

aligatorstudio

Hi,

use following css code – insert it in Custom CSS textfield (Theme options > Styling options), a save options, off course:
.breadcrumbs-lang {
  background: #ccff00;
}
Change #ccff00 to your color.

Cheers

Default-user

Thanks. And how I can change color submenu? Sorry .

aligatorstudio

Hi,

use this css in Custom CSS:
#secondary-nav ul.navigation li ul {
background: #fff;
}
Cheers
husdom Purchased

Good day,

There is an issue with my blog post comments. When a member makes a comment and then submits the comment it says that the comments are closed…

Any suggestions on how to correct this issue would be appreciated…

Mr Fox

aligatorstudio

Hi, I checked your sites and I responded on your email query – could we please continue our conversation over email ? Thanks.

Default-user
husdom Purchased

I want to post the resolution to the blog comment issues on my website…

The issue was caused by a plugin that I was running and it had nothing at all to do with the Cypress theme. As soon as it was deactivated the theme worked properly.

Best theme that I have ever owned…

Thank you again for your help!

Mr Fox

aligatorstudio

Thank you for your kind words ! :)

jarandda Purchased

Hi.

1. I have troubles with displaying this theme on Android browsers. How I can fix it?

2. How I can change the text “Search for products”?

3. and I can customize the zoom buttons and the link ?

4. as I can remove the rectangular black shadow when the mouse over?

Thank you very much

aligatorstudio
Hi,
  1. we’re testing Cypress for Android devices and the fix will be included in next update (coming in next few days)
  2. you can change that text this way: - copy the “woocommerce-theme-edits.php” file in child theme’s “woocommerce” dir (create one)
    -edit the lines 544 and 578 (where “Search for products” string is. Off course, you need to activate child theme. I would suggest using “Sequoia Handmade” child theme, because it has the least edits in “style.css” file.
  3. In child theme, use style.css and use the .back-buttons selector to change the styles of buttons (you can insert it into Custom CSS – in Theme options > Styling options
  4. I’m not sure what shadow do you mean, but if you mean black transparent hover overlay on images, you can remove it if you add this css code to child’s style.css (or Theme options Custom css): .item-overlay { opacity: 0; }

I’m sorry, but all your request require re-coding theme files, therefore some coding skills would be good … :/
To learn more about child themes, see here – https://codex.wordpress.org/Child_Themes

Cheers

Default-user
jarandda Purchased

When Active Child theme get the following error: Fatal error: Call to undefined function as_slugify() in /home/s1656f3e/public_html/flamerca.com/wp-content/themes/cypress_child/functions.php on line 30

aligatorstudio

You have the older version of child theme. Please re-download package from Theme forest and use that child theme.

UPDATE:
please disregard advice for “Sequoia Handmade”, I mixed up two of our themes. :/. Use Cypress child theme.
- also the line number (only one) where “Search for products” is 537
- the zoom and link buttons selectors are the same ”.back-buttons a” (with “a”), but you can change button style in Appearance > Theme options > Styling options > Buttons and form elements style

Sorry for this little mixup …

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