An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, LongBraid, will respond to buyers’ questions and provide limited support through this item’s comments.
Additional information from LongBraid:
I will be happy to help you making the most out of my templates! Just write me a comment where you explain your problem and I’ll reach you. Support is granted from Monday to Friday. Please consider I’m in Italy, so – if you live far from here – I’ll probably see your comment and solve your problem while you are sleepingSupport for my items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.