An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by DanThemes

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from DanThemes:

Support includes:

  • Responding to questions or problems regarding your item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include code customizations or support for third-party plugins, however the author may offer these services separately.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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