What free support of template does include?
I gladly answer all questions concerning template itself. If you are stuck with how the code (or part of it) works or what specific part of code means you may always ask me via comment box.
I cannot, however, to search, find and fix mistakes which user/buyer makes in process of customizing for free. If a user/buyer sees that something does not work in his/her version of website based on my template while he/she sees it working in live demo it means mistake/misspelling/error occurred during customization. If a user/buyer wants me to find and fix his/her error I can gladly do that at charge.
Questions non-related straightly to the template can not be assisted for free. If you want me to change structure (or part of it), features, scripts, CSS styles please send me clear description, folder with all files and payment to PayPal.
Minimum fee is 40$. I recommend strongly to check thoroughly the code in your version and compare it with mine one. As usual, accurately re-copied code from my source files will help you to avoid such mistakes.