193 comments found

Hi 8theme,

I’ve submitted a ticket – but no confirmation or reply. I don’t know if support is working or not?

I’m having problems with my website not loading correctly in Google Chrome and Internet explorer – can you please advise me on what to do? This is a very urgent issue as the site is already live.

Looking forward to your reply!

8theme

Hi, bizconsult,

We have answered to your ticket.

Regards

Default-user

8theme, Thank you very much for replying so fast! You have great customer service!

8theme

many thanks :)

Hi 8theme,

I’m having problems again with Ajax add to cart not working properly. I’ve submitted a ticket as well as gone to live chat, but all I know so far is that you don’t know what caused that? I would need urgent help because my site is live and the users can’t buy anything which is really frustrating. I’m sure you understand – please get back to me asap.

Kind regards, Andreea

8theme

Hi, bizconsult,

We will get back to you in support.

Regards

Default-user

Ok, Thanks Awaiting response.

8theme

You are welcome

Hi, is this theme mobile optimized?? Because online demo isn’t!

Thanks

Simone

8theme

Hi, streetoffice,

Unfortunately, our theme is not responsive. You may review our other responsive magento themes: Blanco and IDStore

Regards

Hi,

I there a possibility that there will come a Responsive theme update for this theme?

Hope so!

Regards, Marvin

8theme

Hi, MuscleWebdesign,

Unfortunately, such an update is not in our plans now.

Regards

Yuma Purchased

Are you planning to update this theme for Magento 1.8. I need to update Magento, but can’t do it because of the template. I think it will be great not just for me. Thank you!

8theme

Hi, Yuma,

Our magento themes support Magento 1.8.0 version.

Regards

Good Evening, I purchased your theme magento “decostore”. The version of magento 1.8.1.0. The problem is the inclusion of items in the cart. When I add a product from the list view items opens a popup back to a wrong page. As if I add to the cart from the card’s display single item, it opens a small rectangular pop-up that says simply “error”. Can you help me rispolvere the problem? Thank you in advance.

Default-user

Thank you :-) I have already sent a ticket to http://support.8theme.com/ with ID #LUR-362-83490 I do it again?

Default-user

At this point I would just like you to tell me if the problem can be solved or not …

8theme

Thanks for the ticket. Our expert will leave a reply ASAP.

Regards

jezhops Purchased

Purchased this and cannot see the 1.8.1 files, only 1.6 and 1.7.

Your theme lists 1.8.1 in the tags, that was released in December 2013 but the last update of your files is August 2013.

I would suggest you update your download packages ASAP.

Default-user
jezhops Purchased

Just raised Ticket UJX-789-27670

8theme

Dear Jeremy (jezhops),

Please wait for their turn on the service, and they’ll tell you. Note: if you create new tickets, one the same topic – you are holding yourself back. With each new Ticket, you anew to take their turn. ISU-519-80985 – here is your global id-ticket, please wait for the answer.

Regards 8theme Ltd.

jezhops Purchased

Despite another user commenting about this six months ago there is still no sample date in the download file, ticket: YSU-519-80985

8theme

Dear Jeremy (jezhops),

Please wait for their turn on the service, and they’ll tell you. Note: if you create new tickets, one the same topic – you are holding yourself back. With each new Ticket, you anew to take their turn. ISU-519-80985 – here is your global id-ticket, please wait for the answer.

Regards 8theme Ltd.

Default-user
jezhops Purchased

Thanks for your reply, they were not new tickets on the same topic, I added new ones for different issues.

There was some confusion on my part when you merged different tickets into one single ticket without any notification and I could not find them.

8theme

Please, further,do not create alot of tickets , but just put them in one ticket chain. You may put all the questions at once in our ticket as you have done before.

Regards

HELLO, DEAR OUR CUSTOMERS :)

We are excited to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.

If you have already purchased our theme, please signup at our Support Center to use our forum and other detailed support resources.

……………………………………………………………………….……………………

Click Here To Get Free Support

View Our KnowledgeBase

View Our Online Documentation

Our Training Videos

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Thank you, we look forward to serving you!
8theme Team

stemalo Purchased

I registered at your support forum but there’s no forum for this template. So please state clear where I can ask my support questions.

stemalo Purchased

I tried via email, was rejected. I tried over forum, did not work .So here : I want to get a refund please. Because the theme is not responsive and unusable on IPad. I can’t read anywhere in the description that you point to that fact.

8theme

Hello, stemalo,

Yes, our theme is not responsive and was not. Concerning refund you need to contact Envato support.

Regards

How to uninstall your theme safely and clean ?

8theme

Hello, stemalo,

You need to remove all the files manually if you want to remove our theme.

Regards

Hey guys ! The live preview is broken (the product detail is not working for example)

Helen_Smith

Hello, kapitol0209

Thanks for notifying. Will fix that immediately.

Regards

Default-user

please alert us :) !

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