188 comments found

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
  • United Kingdom

Hi 8theme,

I’ve submitted a ticket – but no confirmation or reply. I don’t know if support is working or not?

I’m having problems with my website not loading correctly in Google Chrome and Internet explorer – can you please advise me on what to do? This is a very urgent issue as the site is already live.

Looking forward to your reply!

8theme

Hi, bizconsult,

We have answered to your ticket.

Regards

Default-user

8theme, Thank you very much for replying so fast! You have great customer service!

8theme

many thanks :)

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
  • United Kingdom

Hi 8theme,

I’m having problems again with Ajax add to cart not working properly. I’ve submitted a ticket as well as gone to live chat, but all I know so far is that you don’t know what caused that? I would need urgent help because my site is live and the users can’t buy anything which is really frustrating. I’m sure you understand – please get back to me asap.

Kind regards, Andreea

8theme

Hi, bizconsult,

We will get back to you in support.

Regards

Default-user

Ok, Thanks Awaiting response.

8theme

You are welcome

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years

Hi, is this theme mobile optimized?? Because online demo isn’t!

Thanks

Simone

8theme

Hi, streetoffice,

Unfortunately, our theme is not responsive. You may review our other responsive magento themes: Blanco and IDStore

Regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

I there a possibility that there will come a Responsive theme update for this theme?

Hope so!

Regards, Marvin

8theme

Hi, MuscleWebdesign,

Unfortunately, such an update is not in our plans now.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
Yuma Purchased

Are you planning to update this theme for Magento 1.8. I need to update Magento, but can’t do it because of the template. I think it will be great not just for me. Thank you!

8theme

Hi, Yuma,

Our magento themes support Magento 1.8.0 version.

Regards

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Good Evening, I purchased your theme magento “decostore”. The version of magento 1.8.1.0. The problem is the inclusion of items in the cart. When I add a product from the list view items opens a popup back to a wrong page. As if I add to the cart from the card’s display single item, it opens a small rectangular pop-up that says simply “error”. Can you help me rispolvere the problem? Thank you in advance.

8theme

Hi, paperbit,

Thanks for your purchase and your report. Please, contact us in support with your site details and we will try to fix that.

Regards

Default-user

Thanks for the quick response but it is 6 days I am contacting technical support, but the problem has not been resolved, I was told to contact the author of the theme through these comments or please tell me how to do, I’m having serious problems in my company because we can not start, the Project for which we had bought this theme. Please give me a solution to the problem.

Default-user

Someone else had problems with this thema with the 1.8 version of Magento?

8theme

There are some issues with Magento 1.8.1 and if you contact us in support with the site detais specify the ticket ID.

Regards

Default-user

Thank you :-) I have already sent a ticket to http://support.8theme.com/ with ID #LUR-362-83490 I do it again?

Default-user

At this point I would just like you to tell me if the problem can be solved or not …

8theme

Thanks for the ticket. Our expert will leave a reply ASAP.

Regards

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
jezhops Purchased

Purchased this and cannot see the 1.8.1 files, only 1.6 and 1.7.

Your theme lists 1.8.1 in the tags, that was released in December 2013 but the last update of your files is August 2013.

I would suggest you update your download packages ASAP.

Default-user
jezhops Purchased

Just raised Ticket UJX-789-27670

8theme

Dear Jeremy (jezhops),

Please wait for their turn on the service, and they’ll tell you. Note: if you create new tickets, one the same topic – you are holding yourself back. With each new Ticket, you anew to take their turn. ISU-519-80985 – here is your global id-ticket, please wait for the answer.

Regards 8theme Ltd.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
jezhops Purchased

Despite another user commenting about this six months ago there is still no sample date in the download file, ticket: YSU-519-80985

8theme

Dear Jeremy (jezhops),

Please wait for their turn on the service, and they’ll tell you. Note: if you create new tickets, one the same topic – you are holding yourself back. With each new Ticket, you anew to take their turn. ISU-519-80985 – here is your global id-ticket, please wait for the answer.

Regards 8theme Ltd.

Default-user
jezhops Purchased

Thanks for your reply, they were not new tickets on the same topic, I added new ones for different issues.

There was some confusion on my part when you merged different tickets into one single ticket without any notification and I could not find them.

8theme

Please, further,do not create alot of tickets , but just put them in one ticket chain. You may put all the questions at once in our ticket as you have done before.

Regards

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