540 comments found

Theme Update Instructions & Rev Slider

Hi there, My clients site was recently hacked. Pretty sure it was due to the Rev slider being out of date.

Can you please advise where the documentation is with regards to updating the theme from previous versions and how to update the Rev Slider plugin that is included with this theme.

Kind regards in advance, Michael

Default-user

Revolution Slider Deactivate | Edit

Revolution Slider – Premium responsive slider Version 2.3.91 | By ThemePunch | Visit plugin site

Delicate V2.4 By the DesignThemes team

rsriram
rsriram Author Team

Hi.,

Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the revolution slider latest files. Just download the files and upload the zip file from Dashboard > Revolution Slider > Manual Plugin Update ( At the bottom right corner of the page )

Regards., DesignThemes Support.

Hi,

I installed your theme, but the Google Maps plugin is missing. Because of that the contact page doesn’t show the map. How I can install the Google Maps plugin?

Regards

rsriram
rsriram Author Team

Hi!.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

Hi,

I installed your theme, but the Google Maps plugin is missing. Because of that the contact page doesn’t show the map. How I can install the Google Maps plugin?

Regards

rsriram
rsriram Author Team

Hi!.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

Hi,

I am using the contact form. I changed the title, but it doensn’t change. It shows “SEND US A MESSAGE”.

I used:

[contact-form-type1 tytle=”Envie uma mensagem para nós” to=”geral@cipleiria.com”/]

How to change the contact form?

Regards

rsriram
rsriram Author Team

Hi!.,

We have fixed the issue. Kindly, check it out now!

Let us know, if you find any issues in future.

Regards., DesignThemes Support.

Default-user

Hi

The contact form problem still exists. Can you please check again? I changed the title, but it doensn’t change. It shows “SEND US A MESSAGE”. It should show “Envie uma mensagem para nós”.

Regards

rsriram
rsriram Author Team

Hi.,

You have a typo in the shortcode. You are using tytle instead of title.

[contact-form-type1 tytle=”Envie uma mensagem para nós” to=”geral@cipleiria.com”/]

[contact-form-type1 title=”Envie uma mensagem para nós” to=”geral@cipleiria.com”/]

Regards., DesignThemes Support.

Hi,

I tried to change the phone number and email in the header, but I can’t find the option in the delicate options. Can you explain how to change this information?

Regards

rsriram
rsriram Author Team

Hi.,

You can edit the phone number and email from Dashboard > Delicate > Buddha Bar > Message Settings > Message.

Regards., DesignThemes Support.

Hi,

Can you explain how to change the colour on top, over the main menu? By default is black and I want to change into a different color.

Regards

rsriram
rsriram Author Team

Hi.,

You can edit the phone number and email from Dashboard > Delicate > Buddha Bar > Bar Settings > Bar BG Color.

Regards., DesignThemes Support.

Hi,

In the “Icon Box”, where I can find the available icons to use? Thx.

Regards

Default-user

Hi,

Sorry, but still not working. See the screenshots and the files are there: https://drive.google.com/open?id=0ByDcErFOhYY0ZU80R0VUNWxkQVU&authuser=0

Can you please check again?

Regards

Default-user

Sorry, now a link that you have access: http://ow.ly/i/8m2Bc

rsriram
rsriram Author Team

Hi.,

We have fixed the issue.

We have changed “icon-cogs” to “fa fa-cogs” since the latest font awesome css has been changed.

Regards., DesignThemes Support.

Hi,

The site doesn’t show nice in my android tablet 8’. Two problems: 1) If I disable the slider for mobiles, it also affects the tablet devices (it doesn’t show in my tablet); 2) the menu is shown below the header line, not in the row where I have the logo—if I activate the slider, the menu overlaps the slider.

Regards

rsriram
rsriram Author Team

Hi.,

1) Yes if you disable the slider in mobile devices, it will affect tablets, ipad and mobiles.

2) We have fixed the menu issue now. Please check it now. We tested it in ipad and it is working fine.

Regards., DesignThemes Support.

Default-user

Hi,

Thanks a lot for your great support. One question: did you change the code? This is a temporary site and this weekend I will reinstall everything in the target site.

Regards

rsriram
rsriram Author Team

Hi.,

Yes, we have changed the code in responsive.css.

Regards., DesignThemes Support.

Hi, I want to build a homepage where no scrolling is necessary. Just checking before I buy: do I have access to turn off all of the elements below the slider?

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Yes every content below the slider comes from shortcodes and you can remove it from the editor section except the footer. If you do not need footer, you can hide it from css.

Regards., DesignThemes Support.

Hi!

I have purchased your theme..Like I have title at bottom of the slider, how can I add a static title on top the slider?

Plz help.

Thank You!

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

You can’t add it on top of the slider.

You need to customize the php files as per your needs.

Regards., DesignThemes Support.

Hi,

I am transferring from the temporary to the permanent site and I have again the same issues that you fixed before in the temporary site. Can you please fix them again?

The issues are: - The menu is not shown in the right row. Instead it is shown in the row below, overlapping for example the slider. See: http://www.cipleiria.com/area-de-intervencao-new/ - Google maps is not shown in this page: http://www.cipleiria.com/contactos-new/

Have in mind the “delicate” theme is not active. I will send the admin credentials separately to allow you the verification.

Regards

rsriram
rsriram Author Team

Hi.,

1) We activated the delicate theme and we can’t see any slider in the home page. So we again activated the old theme you had. You please activate the theme and slider and send us again, so that we can check the menu overlapping with the slider issue and fix it.

2) We checked your contact page and the map is already showing in it. Regards., DesignThemes Support.

Default-user

Sorry, I checked again the page http://www.cipleiria.com/contactos-new/ and it is shown an empty box—the map is not displayed. Can you please check again? Thanks!

rsriram
rsriram Author Team

Hi.,

Please disable all the external plugins other than the theme recommended plugins and check the page. Because the fix that we did before is already in the new site.

Regards., DesignThemes Support.

Hi,

Can you please check why the “portfolio” tab is not available in the admin panel? The site is http://www.cipleiria.com/admin. Have in mind that I didn’t import the dummy data to avoid overlaping the existing pages like Home.

Regards

rsriram
rsriram Author Team

Hi.,

If you enable the delicate theme, you can see the “Portfolio” tab in the dashboard.

Regards., DesignThemes Support.

Default-user

Thanks you very much! You are right, the tab is now visible!

rsriram
rsriram Author Team

Hi!

Thanks :-) Let us know, if you find any issues in future..

Regards., DesignThemes Support.

Hi,

I downloaded the the latest font awesome from http://fortawesome.github.io/Font-Awesome/ and I followed the steps recommended by you, but it didn’t work. You can see the page: http://cipleiria.mkdigitalpt.com/equipa/

The icon is not presented—the box is empty. Can you check why it is not working? Thanks.

Regards

Default-user

Hi,

Yes, I have updated with the latest version of the awesome files and it is worrking in the test site: http://cipleiria.mkdigitalpt.com/equipa/

I transferred everything to the final site, but it is not working, as you can see in this page: http://www.cipleiria.com/sobre-nos/equipa/

If I use icon=”fa fa-cogs”, it works. But if I use icon=”fa fa-graduation-cap”, it doesn’t work—you can see it in the page (box is empty).

Regards

Default-user

Hi,

I posted 5 days ago this problem and I still don’t have an answer that can solve the problem. Can you please check what it is not working? Thank you.

Regards

rsriram
rsriram Author Team

Hi.,

Kindly, mail your FTP Login Credentials of your LIVE site through the right bottom form located @ http://themeforest.net/user/designthemes So that we will check the issue.

Regards., DesignThemes Support.

nawaz0705 Purchased

Hi,

Hope you a great festival! :) Ok, I want to make a change in the portfolio items of my site. Is it possible to show newer portfolio items first and then old items? Cause newer items go on the bottom. I want to show them on top. Please let me know. Thanks

Kind Regards, Nawaz

rsriram
rsriram Author Team

Hi Nawaz.,

Thank you for contacting us.

Just install this plugin https://wordpress.org/plugins/simple-custom-post-order/ and drag and drop the portfolio items as per your order.

Regards., DesignThemes Support.

Hi,

Can you check why in this page: http://www.cipleiria.com/sobre-nos/ the line spacing for the DROPCAP is not right? Thanks.

Regards

rsriram
rsriram Author Team

Hi.,

Kindly, check it now.

We just gave a enter after the dropcap shortcode to fix it.

Regards., DesignThemes Support.

Default-user

Hi,

Thanks you very much. Now it looks very prety :)

Regards

rsriram
rsriram Author Team

Hi!

Thanks :-) Let us know, if you find any issues in future.

Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!

Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end :)

Regards., DesignThemes Support.

Zailer Purchased
Hi, I’m trying to use Portfolio to show our available courses on the website.
  1. How can I create filters like yours on the demo page?
  2. I also would prefer prospects to go directly to single portfolio page when they click on the portfolio thumbnail image (not to have these two options)
  3. On a single portfolio pages there are huge images on the top (600px in height) – where can I make a change to make images 300px in height?
  4. To make urls SEO friendly I also need to change the defauls www.domain.com/portfolio/something to www.domain.com/courses/something. Please guide me on this.
rsriram
rsriram Author Team

Hi!.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

Zailer
Zailer Purchased

It all works now! I love you guys, thank you for the best support.
Just in case I need special customization in future, how much do you charge?

rsriram
rsriram Author Team

Hi.,

Thank you. We charge $25/hour for custom works.

Let us know, if you find any issues in future.

Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!

Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end :-)

Regards., DesignThemes Support.

Hi,

I am testing the site in a Samsung S3 and it looks very ugly. The lettters are very big and unformatted. Can you please check why it is not working “responsive” as in my Nokia Lumia? Thanks.

Regards

rsriram
rsriram Author Team

Hi.,

Kindly, make sure that you have enabled responsive option from Dashboard / Delicate / Responsive & mobile (Bpanel)

Regards., DesignThemes Support.

Default-user

Hi,

As I said, it works very well in a Nokia Lumia. So, the option is enabled. The problem happens in a SamSung S3.

Regards

Hi,

The font awesome are not working. They are working in the test site, but I move the changes to the final site, I followed the same steps, copy/past the code, but it doesn’t work and I don’t know why. The page is: http://www.cipleiria.com/sobre-nos/equipa/

If I use icon=”fa fa-cogs”, it works. But if I use icon=”fa fa-graduation-cap”, it doesn’t work—you can see it in the page (box is empty).

Regards

Default-user

Hi,

Thanks you. Login Credentials sent a few minutes ago.

Regards

rsriram
rsriram Author Team

Hi.,

We have fixed the issue. Please check it.

Some plugins in your site having outdated fontawesome files which caused the issue.

Regards., DesignThemes Support.

Default-user

Hi,

Now, it is working. Many Thanks. Can you also take a look to the problem that happens with the SamSung S3?

I am testing the site in a Samsung S3 and it looks very ugly. The lettters are very big and unformatted. Can you please check why it is not working as in my Nokia Lumia mobile phone? Thanks.

Regards

edgarphs Purchased

Hi,

I am trying to remove the thumbnail that is automatically insert in the post.

I tried using this code

.post .entry-thumb-meta .entry-thumb { display:none; }

However when I use that code it also removes the feature image in the home page and I don’t want that.. I only want the top image on every post gone.

For example if you visit my blog

http://www.cyberlords.com/lies-seo-probably-believe/

I want to remove the big image above the tittle.

Please help.

rsriram
rsriram Author Team

Hi.,

Just add this css code in Dashboard > Delicate > Integration > Custom Css.

 .single .entry-thumb > a { display: none; } 

Regards., DesignThemes Support.

edgarphs Purchased

How can I add a right side bar on my Blog Post?

I added a POST PAGE in the generating settings and on my Blog Page Options page I selected RIGHT SIDE BAR Layout , because thats what I want. but noting happens.

Now, If I go into each individual blog post and change the page layout to the right side bar it does work, but I don’t want to do it manually to every single blog post. I have a ton of post.

can you help.

my site cyberlords.com

rsriram
rsriram Author Team

Hi.,

For single post you need to set the sidebar in each post. We do not have the option of globally setting the sidebar. We will consider this option in our future updates.

Regards., DesignThemes Support.

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