520 comments found

Hi I really like this theme but my client INSIST on adaptive not responsive, do you have a version that is not responsive but fits into phone frame

Thanke

rsriram
rsriram Author Team

Hi!.,

In our delicate theme we have option for enable/disable responsive option

Please refer the screenshot

https://www.dropbox.com/s/0ivmxudm0wgz7p7/resposive-opts.png?dl=0


Regards., DesignThemes Support.

Default-user

Thanks for the response – will the site fit completey into the phone if not responsive, some of these themes look terrible if you do non responsive. Thank u!!!

rsriram
rsriram Author Team

Hi.,

Yes our theme will fit completely in the mobile phone. You can check our demo url in mobile phones. http://wedesignthemes.com/themes/delicate/

Regards., DesignThemes Support.

zakinjo Purchased

How can I disable background hover efect on menu item in navigation menu? I just want to change text color but not to have background change effect.

rsriram
rsriram Author Team

Hi.,

1) We didn’t have this option in our theme.

2) Kindly, refer the attached screenshot that will help you get a clear view.

https://www.dropbox.com/s/9i50wgqirlfgkuy/change-menu-color.png?dl=0

Regards., DesignThemes Support.

Hi, I notice that for some reason the sidebar widgets on my home page have disappeared. I have tried to revert this back to the “show everywhere” sidebar but that doesn’t work either. My home page looks pretty bad without the sidebar widgets (and worse if I set it to full page) so would appreciate your fast assistance in figuring out what is wrong. Thanks, Leah

rsriram
rsriram Author Team

Hi.,

We can see your gallery page here http://www.queenofsnowglobes.com/portfolio/ Please check it.

Regards., DesignThemes Support.

Default-user

Thank you, my host helped me fix it on Friday. The permalinks needed to be re-saved.

rsriram
rsriram Author Team

Hi., Glad that you’ve solved the problem now!

Let us know, if you find any issues in future.

Regards., DesignThemes Support.

mmicha Purchased

Hi,

Does the current version of the theme run on Wordpress 4.0? If I’m setting up a new site would it be better to use the latest or 3.9.2?

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Yes, you can use latest version of wordpress.

Regards., DesignThemes Support.

Hello there, i want to use slider import function on the Revolution Sliders to be looked like the sliders here http://wedesignthemes.com/themes/delicate/ can you please send to me the dummy files for import slider?

rsriram
rsriram Author Team

Hi.,

Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the import file of the delicate slider.

Regards., DesignThemes Support.

Sir, every time i update slide in revaluation slider i get Ajax Error!!! error

rsriram
rsriram Author Team

Hi.,

Update the theme to the latest version and check it. We have updated the latest version of revolution slider in the theme. Just remove the revolution slider files from your site and update it with the new files.

Regards., DesignThemes Support.

Default-user

i just purchased theme and downloaded yesterday so it’s should up to date

rsriram
rsriram Author Team

Hi., Thanks :-)., Let us know, if you find any issues in future.

Regards., DesignThemes Support.

edgarphs Purchased

hi

How can I remove the thumbnail image from a Post? Its currently showing two thumbnails.

The image from my article and then a huge thumbnail on the top left corner.

my site http://cyberlords.com

rsriram
rsriram Author Team

Hi.,

Kindly, refer the attached screenshot that will help you get a clear view.

https://www.dropbox.com/s/uga0jdlc27qy82s/remove-thumb.png?dl=0

Regards., DesignThemes Support.

Default-user
edgarphs Purchased

The only problem with this code

.post .entry-thumb-meta .entry-thumb { display:none; }

is that it ALSO removes the thumbnail from the category list.

I only want it to be remove from the post.

FYI, it would have been a lot easier if you could have posted the code. it was hard to see the code from your screen shot. I had to zoom in and it was still hard

rsriram
rsriram Author Team

Hi!.,

Kindly, mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

edgarphs Purchased

I turned off the responsive but on the iPhone the theme is not centered. The slider and navigation and footer are all to the left. How can I center ?

my site cyberlords.com

thanks

Default-user
edgarphs Purchased

The only problem with this code

.post .entry-thumb-meta .entry-thumb { display:none; }

is that it ALSO removes the thumbnail from the category list.

I only want it to be remove from the post.

Default-user
edgarphs Purchased

FYI, it would have been a lot easier if you could have posted the code. it was hard to see the code from your screen shot. I had to zoom in and it was still hard

rsriram
rsriram Author Team

Hi!.,

Kindly, mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

mmicha Purchased

I am trying to setup the blog page on my site. I created a page, and select the blog template. When I select that option, there is the ability to set the posts type.

I am trying to get it to use a thumbnail view. However, no matter what view I select, it never changes on the blog page when I update.

I’m running WP 4.0.1 currently. Is this a bug?

rsriram
rsriram Author Team

Hi.,

Kindly, refer the attached screenshot that will help you get a clear view.

https://www.dropbox.com/s/bmaisj4d50ipc8f/blog-settings.png?dl=0

Regards., DesignThemes Support.

Dear author(s),

I’ve just uploaded my theme to http://gelindamatsepeti.com/ But menu icons can not be seen. I could not find any solutions. Moreoever, I chose the third header type. But it does not work I think.

Could you help me to solve this problem asap?

Thanks

Can

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Kindly, refer the attached screenshot that will help you get a clear view.

https://www.dropbox.com/s/8ytph2fa3e9firf/menu-icon.png?dl=0

Regards., DesignThemes Support.

Default-user

I did what you told but it did not work. Also there is a css problem on menu…

rsriram
rsriram Author Team

Hi!., Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

hey!

it is safe to update to wordpress 4.0.x & OR woocommerce 2.2.x ? i think this theme would need an update

ty

rsriram
rsriram Author Team

Hi.,

Yes, you can update. Let us know if you have any issues.

Regards., DesignThemes Support.

DGRComms Purchased

Hi,

Having a problem with the Google maps shortcode. This is what I am using which was working before. I am using version 2.4 on WP 4.0.1

[map type="ROADMAP" width="980" height="300" zoom="11"][marker address="Fort McDowell, AZ"]Fort McDowell Yavapai Nation[/marker][/map]

Here is the page. Any ideas?

Thanks

rsriram
rsriram Author Team

Hi.,

We have fixed the google map issue. Kindly check your contact page. We have not used any plugins. We have fixed it with the theme itself.

Regards., DesignThemes Support.

Default-user
DGRComms Purchased

Thank you so much! It works great now.

rsriram
rsriram Author Team

Hi.,

Thank you. Let us know, if you find any issues in future.

Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!

Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end :-)

Regards., DesignThemes Support.

Hello, I’m having *exactly the same issue as DGRComms. My map *was working but isn’t any longer. Nothing was changed and I use the shortcode to insert the map. I have removed the existing map and inserted it a fresh but to no avail. I will send you my site credential in the same way you suggested to DGRComms. I have purchased Delicate theme btw. URL http://www.lanolinbeauty.com.au/contact_us/

Wordpress 4.0.1 Delicate Theme Version 2.4

Thanks

rsriram
rsriram Author Team

Hi.,

Ok., We will check the issue and reply to your mail.

Regards., DesignThemes Support.

Default-user

OK. Thank you. Could you let me know by email when it is fixed please? Thanks

rsriram
rsriram Author Team

Hi.,

We have replied to your mail. Kindly, check it.

Regards., DesignThemes Support.

Be warned anybody considering purchasing this theme. I needed help because elements of the theme had stopped functioning. I set up a user to allow them access. A support team member went into my WordPress dashboard to investigate. Without my consent this person disabled ALL of the plugins on my site rendering it unusable to visitors. He then installed a third party plugin WITHOUT asking or my giving consent. He then considered his work to be finished as installing the plugin DID NOT fix the issue with the theme but simply offered a workaround.

After having done the install he proceeded to leave the site with ALL plugins disabled. The site was like this for many hours until I discovered what had taken place the following day.

I STRONGLY RECOMMEND STAYING WELL AWAY THIS THEME AND ‘DESIGNTHEMES’ WHO PRODUCE / SELL IT.

This is without question the most damaging support I have *ever received from a supplier tot he Envato market place and I will be raising this issue with them.

Regards

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

At present we just sent you a update on the issue like we have installed a premium plugin and we are checking on the map issue. Also we have checked the map shortcode on our production server and it is working fine.

We are not telling to purchase any plugin for map, all we are telling is there may be some issues on your server. To prove that only, and to provide a lead to discuss with you and your server team …we have given the above suggestion.

It is not working on your server. We have not yet closed it. Since it has been over 24 hours of creating the ticket, we have sent you an update of that issue.

For some issues, customers like you too should understand our situation…we haven’t re-enabled the plugin, not because we forgot, we are just waiting for your reply.

If you behave harsh on us! Its up to you to decide to continue or else we will close the ticket without further support! You go to envato …we also should.

Regards., DesignThemes Support.

zakinjo Purchased

Can you write here or e-mail me solution for ‘dissapearing’ map?? Please send on mail: davor@me.com

rsriram
rsriram Author Team

Hi.,

We have replied your mail. Please check.

Regards., DesignThemes Support.

Default-user
zakinjo Purchased

I didn’t recived anything on mail, plz send again.

rsriram
rsriram Author Team

Hi!.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

wesbett Purchased

How do I get to use all styles of Lato from Google fonts?

wesbett Purchased

How do I disable the Author area on the blog post page? I don’t want it to show at all.

rsriram
rsriram Author Team

Hi.,

Just add this css code in Dashboard -> Delicate -> Integration -> Custom Css.

 #authorarea { display: none; } 

Regards., DesignThemes Support.

LehaV Purchased
Hi ! Skills not in the admin thumbnails for goods WooCommerce, how can I fix it ? http://bulochki.kolbasamsk.ru/wp-content/uploads/2014/12/123.png Thank you very much !
rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

You mean the Featured Image option is not there in the products? If yes then please mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Regards., DesignThemes Support.

Hi, I have been advised that I need to update the Slider Revolution plugin that came with the Delicate theme. The slider version that I have is 3.0.7 and it is not prompting me for updates, however I see that on the SR website the latest version is 4.5 (or close to that). Two questions: 1 – where do I access and download the latest version of the Delicate theme (I am on 2.4) and 2 – does it have the latest Slider Revolution plugin? Thanks, Leah

rsriram
rsriram Author Team

Hi Leah.,

Thank you for contacting us.

Our themes latest version is 2.4. The latest revolution slider version 4.6.5. We have sent the latest revolution slider plugin files to your email. Please check it.

Regards., DesignThemes Support.

suesee Purchased

Hi great team of DELICATE!

now i bought your theme twice and for my new site i have 3 problems:

1. my portfolio items are properly filled out. but i get an ERROR code when clicking on it. please have a look at http://socreative-media.at/design/portfolio/ 2. I want a blog grid, but this is not shown – but i have choosen it. 3. is there a way to put a facebook widget in the footer. i tried, but I failed. see at my main page www.socreative-media.at at the footer in the left corner.

thanks a lot, sue

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

1) & 2) Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

3) The widget area does not accept the shortcodes. So using the shortcodes in the widget areas will not work.

Regards., DesignThemes Support.

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