An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, pixedelic, will respond to buyers’ questions and provide limited support through this item’s comments.

Additional information from pixedelic:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
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Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How can I update Delight theme?

You must enter in your Downloads section on ThemeForest and download Delight again. Remember to activate for a while Twenty-Ten, delete the old version of Delight (if you upload the new theme by using the Wordpress tool), upload it and activate it again. You don’t need to configure Delight again, but something wrong is possible. In this case write me and I will help you. Most common issues with the update:

1. a javascript error: your site will display an empty page. Try to go to Delight -> General -> Slideshow and type some values in the two fields you find there, if they’re empty.

2. Google map as background doesn’t show up: just configure it again

3. the menus disappear: go to Appearance -> Menus and associate them again with a theme location

How can I display videos from Vimeo (for instance) in the portfolio page?

Here is some screenshots.

First of all you must go to Vimeo and click the “embed” button you can see on your video: http://www.diigo.com/item/image/1fza7/cs0b?size=o

Then you must copy the “src” value of the iframe in the popup window: http://www.diigo.com/item/image/1fza7/4ycr?size=o

Then you must go to your portfolio item and set a featured image and paste the value just copied in the filed above the featured image: http://www.diigo.com/item/image/1fza7/4bvr?size=o

How can I improve the speed of Delight?

Since Delight 4.0.0 I added a new features. To get it follow this info:

you must change the CHMOD of two of your files to make Delight work correctly and improve its speed.

Set the CHMOD of these two files:
delight/functions/includes/css_include.css
delight/functions/includes/js_include.js
to 777. If you don’t know what CHMOD is or how to change it have a look to Google or to the official documentation

Be sure to set the options of the Delight admin as in the screenshot: http://www.diigo.com/item/image/1fza7/9y3p?size=o

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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