178 comments found

Hello, pre sale question: is it 100% compatible ( function, included plugin ) against wp 4.0.1 ?

createit-support

Hi!

Yes, it should work properly on WordPress 4.0.1 Our demo page is updated to the latest WP version.

Thanks, createIT

PreSale Question… Are all these background (Wood texture) customizable where I can add my own backgrounds? What about a different background per page?

createit-support

Hi!

You can change backgrounds with custom CSS (we have field for custom CSS in admin panel Apperanace > Theme Options – Code -Custom styles). If you need any help wih that – just contact our support team at http://support.createit.pl – they will gladly assist you.

Thanks, createIT

Hello guys. Your work is always awsome. One question:

I’ve buyed your theme and now with the bad security bug of Revolution Slider we have a great problem. Have you update your theme???

If I dowload your theme again from my themeforest personal area I’ll get the new updated theme ( everytime ? ) or I’ll get always the “old” theme I’ve buyed months ago?

createit-support

Hi!

We updated Revolution Slider after critical security issue. It’s available here since version 2.5 And you can always download the latest version of our theme – updates log is available in Item details tab. So if you download theme again – you will have new version.

Thanks, createIT

Default-user

Hello there, I’m taking a look between the downloaded folders but there’s no plugin folder with the updated Revolution Slider…..how could i find it ?

createit-support

Hi!

Please check folder theme/vendor – you should find there folder revslider with plugin files.

Thanks, createIT

Hello guys

I’ve updated your theme to the last release in order to avoid security problems with the Slider Revolutions. But i cannot activate the slider beacuse i get this strange error:

Parse error: syntax error, unexpected end of file in /www/wp-content/plugins/revslider/inc_php/revslider_operations.class.php on line 1204

createit-support

Hi!

Please contact our support team at http://support.createit.pl with your site url, WordPress admin panel credentials and ftp access, so we could check the issue.

Thanks, createIT

I am having an issue on the home 2 columns. For some reason, I am unable to remove the Pink “Only” and Green “Enter” I do not see it in the code anywhere

Default-user

All the settings are correct and the sidebar is still not showing… Also in google chrome and internet explorer the footer is overlapping,

Default-user

Sorry I will try to find the support forum this was the link in the e-mail to reply too…

createit-support

Hi!

I can see that you found support forum at http://support.createit.pl and our support team is in contact with you.

Thanks, createIT

chenmta Purchased

Hi I bought delimondo themes 2 days ago I’m trying to upload the theme to wordpress and it doesn’t let me its always shows an error “are you sure you want to do this”? what should i do?

thanks

createit-support

Hi!

This is common install error, which usually means you have an upload file size limit. Install the theme via FTP if this happens – here you will find information how to do it. It should resolve the problem.

Thanks, createIT

zataraa Purchased

Hello, I need to resize the “book a table” and menu font. Where do I can do

createit-support

Hi!

You can edit this with CSS styles (you can add custom code in Appearance > Theme Options – Code – Custom styles). If you need help with this feel free to contact our support team at http://createit.support/

Thanks, createIT

chenmta Purchased

Hi I want to disable the responsive mode in my website, how can i do it?

thanks! Chen

createit-support

Hello,

Unfortunately this is something that is not possible to do without a lot of changes to the whole theme.

Thanks, createIT

Hi, I would like add to product category label, but dont show it. Can you help me please ?

Thanks you for quick answer.

createit-support

Hi!

You can add categories to products, while editing product http://prntscr.com/63ch2i or via Product > Categories, however I’m not sure if I understand you correctly. In case of any additional questions please contact our support team at http://createit.support – they will gladly help you there.

Thanks, createIT

Hello,

I would like for the menu items to use full content but the that show in the “our daily fresh catch” i would like the excerpt to show. Can this be done?

Thanks,

Mike

createit-support

Hi!

Excerpts are displayed by default in all products shortcodes (also in “our daily fresh catch”), you just need to define excerpt for every product http://prntscr.com/643ynj. Unfortunately there is no option to display full content in menu shortcodes – it would require code structures changes. However you can use more detailed excerpt content to show more information.

Thanks, createIT

Default-user

i see, Where could i make the code struture canges to be able to show full content in the menu?

createit-support

Hi!

You need to edit theme/shortcodes/products/ctProductsSliderShortcode.class.php file. Replace post_excerpt with post_content parameter (in both places you will find in shortcode). Also notice, that it’s recommended to use child theme to keep your custom changes after theme update.

Thanks, createIT

Hi there,

Is WooCommerce going to be available for this theme?

createit-support

Hi!

First – please check our online documentation about installing different theme flavours. If you are following steps described in documentation and problems still occur – please contact our support team at http://createit.support – guys will gladly help you there.

Thanks, createIT

Default-user

Hi there, checked all the relevant install info before I installed but I got an error message. Please can someone look in to this? I’ve emailed support as suggested above but heard nothing so far. I really need to get going on this ASAP

Many thanks

createit-support

Hi!

Sorry for the waiting time on support forum. Our team is taking care of your issue right now. Please stay in touch with them.

Thanks, createIT

How can I cancel the order that I had? How can I refund the amount?

createit-support

Hi!

If you mean refund for purchased theme – please contact Envato about this. They handle payments and refunds.

Thanks, createIT

Hi, we need your help on this issue:

Working on “pending review mode” with WP 4.1.1 we have no problem.

We want put this page online (public) but we received this error message “HTTP Error 404.0 – Not Found” and is not possible to find this page in preview too.

Could you please help us Your work is always awsome. Tanks a lot

Default-user

ok thanks

Default-user

Dear All, I sent email to support on 28th february (opening new ticket and filling with all info you need) but at the moment no answer. Coul you please help me ? It’s a little bit urgent now as I can’t start website business. waiting for your kind answer, my best regards

createit-support

Hi!

Sorry for this – we didn’t get notification about your topic. Our support team is checking it now.

Best regards, createIT

Please help… I have just purchased this theme and I have tried to upload the theme and it is giving an upload failure error. Need help

createit-support

Hi!

Please try to install the theme via ftp – here you will information how to do this. In case of any other problems contact our team at http://createit.support – they will gladly help you there.

Thanks, createIT

Hi guys,

Question, I purchased this theme a while ago, but I am not able to download it anymore. Why is that? It says that the item was removed, but I see it is still available here.

Please advise.

Thank you and have a great weekend,

Marc

createit-support

Hi!

Please contact us via email support@createit.pl with purchase confirmation, so we could send you theme files.

Thanks, createIT

Pizza and Amici theme on demo not working. Do you still support it?

createit-pl

Hi 1McMahon,

It could be a temporary glitch, because I’ve just checked and everything works fine.

Thanks, createIT

vselve Purchased

Hi !

Is the back-end easy to handle ? Could you send me some pictures or videos of it ?

It will be administrated by someone who does not know anything in wordpress. I need to be sure that she will be able to change the background, logos, menus, etc with any difficulties…

Thanks for answering,

Valentin

createit-support

Hi!

We answered to your email with explanation how our theme is created and some screenshots – in case of additional questions feel free to ask about more details via email.

Thanks, createIT

Hi. Need to resize that book a table button because in my language that word is a bit longer. any help?

Filisencus

It worked, thanks. I had this theme since long time in my favs and now i bought it. It is great theme, fresh look. Will there be anymore updates, like Wordpress 4.2? Actually I am running it on 4.2 but not sure if everything will be ok in the future. I will rate it high anyway.

createit-support

Hi!

We’re happy to hear that you like it :) And yes – at the moment we’re working on the new version with several improvement and WordPress 4.2. compatibility. It should be available soon.

Thanks, createIT

Filisencus
Filisencus Purchased

Hi. Need to remove (not show) that word: only before the price product. Any tips?

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