142 comments found

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
lknmedia Purchased

I have 2 support questions posted in your support forum that have gone unanswered … I would appreciate a more timely response.

createit-pl

Hi Iknmedia,

Sorry for this delay, currently we are answering all available support issues so yours should be handled in no time.

Thanks, createIT

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
kcmojoe Purchased

Not happy with this template. The support thus far has been poor. Can’t really make any edits to the demo theme without it screwing the format up drastically.

createit-pl

Hi kcmojoe,

We are currently handling all pending supports so your request should be answered in no time.

Thanks, createIT

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Giraffesm Purchased

Hey,

Any idea on an exact release on the next theme update, awaiting some promised functionality. If you could provide me with an exact date that would be great, have a client waiting.

Thank you

createit-pl

Yes, sorry for that – we’ve experienced some additional technical problems. Today we will issue this update.

Thanks, createIT

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
  • Referred between 1 and 9 users

When I use the slider shortcode only the default slider frame shows up. The border frame does not show, even if it is set to “border” the default frame shows up.

createit-pl

Hi captivation,

Could you please post this issue to our support team: http://support.createit.pl so that they can ask some additional questions?

Thanks, createIT

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi there. My client is interested in purchasing this theme as it suits their business perfectly. They want to go with the fish and chip shop theme. Before I purchase this I just have a few questions:

1.

Is the layout of the homepage widget/shortcosed based? The homepage preview of the theme has a slider, then a menu slider, a posts widget and recommendations. Can I choose to have some or all of these?

2.

Can I remove the washboard background image easily and add my own?

3.

Can I switch between the homepage layouts – with or without sidebar – easily, depending on what layout the client requires on a particular day?

Look forward to hearing from you soon!

Many thanks

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
assist Purchased

Hi i am using the cupcake theme, can you please tell me how to remove the (only 9.99 £) from the cupcake slider? thanks

createit-pl

Hi assist,

Currently there is no simple option to hide those prices. To hide it, please: - clear default currency in Appearance -> theme options -> Products - in shortcode please use param onlylabel=” ” - in your products clear custom field price

This feature is quite popular so I’ve just added new shortcode option showprice=”no” which will hide those prices in horizontal_products, product_preview, simple_products_slider and products_slider (ie. every product slider out there:))

We will upload updated theme today so you will be notified by email when it will be accepted.

Thanks, createIT

assist
assist Purchased

Hi I updated the cupcake theme, I dont see anywhere to disable the “price” my images all have the word “ONLY” Below them. thanks

createit-pl

Hi assist, That’s weird:) Could you please add a new issue on our support forum: http://support.createit.pl and also could you please send me:

- your site URL
- login/pass to wp-admin
- URL to a problematic slider
to support@createit.pl so I can investigate where the problem is?

Thanks, createIT

assist
assist Purchased

sent you an email there thanks for the quick reply

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • Netherlands

Hi,

How flexibel is this theme for custom design. Colors, background, images (look and feel)

Thanks

createit-pl

Hi TravisKempers,

It’s hard to tell;) There are some graphic elements which need to be changed if you think about totally changing UI. Colors and backgrounds can be changed using custom CSS + Theme Options.

In case of any problems regarding CSS, our support team at http://support.createit.pl will gladly help you out.

Thanks, createIT

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hi, Is it possible to use woocommerce with this theme so that instead of creating menu items I can put in the products I want to sell? Thanks.

createit-pl

Hi belvesvalley,

Sorry but this theme is not woocommerce compatible.

Thanks, createIT

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
  • United States

Do you offer custom updates to this design and if so at what cost?

createit-pl

Hey,

Yes, we do. Please contact us on support@createIT.pl for further details.

Cheers,

createIT

  • Bought between 1 and 9 items
  • Has been a member for 5-6 years

I’m interested in purchasing this theme but am wondering if the gallery offers a larger image when clicking on the thumbs? Right now I can only see the thumbnails no larger image

createit-pl

Hey,

Yes. this is possible – please see the first photo in the gallery on our demo page. It’s simply the matter of binding bigger photo :)

Thanks! createIT

  • Bought between 100 and 499 items
  • Has been a member for 6-7 years

quick question? How do you get Menu items to have their own page? or have the image pop up bigger?

createit-pl

Hi SarahRKcom,

Could you please post a support question on our form: http://support.createit.pl with a detailed description what you would like to achieve? Links with some examples would be great because right now I’m not sure what you you are trying to achieve.

Thanks, createIT

  • Bought between 1 and 9 items
  • Brazil
  • Exclusive Author
  • Has been a member for 2-3 years
mwmdesign Purchased

hello,

I try use the support forum, but after 3 days i don´t have any answer.

BUG 402

“I have a strange problem, my footer and box images are breaking with a line. I not change the CSS, only change the color with photoshop without change the dimensions of the files.

site: http://www.acouguepassos.com.br/?page_id=470"

createit-pl

Hi,

Sorry for that – lost in space :) I’ve just send you a solution.

Thanks, createIT

mwmdesign
mwmdesign Purchased

thanks, works fine!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

The ‘book a table’ feature on the top part of cupcakes theme….It looks empty on all browsers. Does this have a php script attached? Is it suppose to be working?

For the shortcode(products): Can the ‘product slider’, ‘simple product slider’, ‘horizontal products’ be full width?

The gallery images can’t be click and doesn’t have description?

thanks

createit-pl

Hi flashysite,

Could you please post those questions on our support forum http://support.createit.pl?

We will look into that tomorrow and issue an update (there seems to be a glitch in a book a table widget in child themes after last update).

If your suggestions will require some code modifications, we will try to include them in tomorrow updated package.

Thanks, createIT

Default-user

I haven’t bought the theme, I was looking at your demo, and the booking system is not there? And also other things mention above, please read. thanks

createit-pl

Hi flashysite,

1. Thanks for the info regarding book a table – labels in widget were not configured and that’s why it was looking like it’s broken.

2. Yes, all galleries will automatically adjust it’s width to any container so they can be displayed in any column (for example as 50% site width) or full width

3. Yes, on demo page it’s not clickable but for every image you can specify lightbox link, normal link, its’s frame etc.

4. Booking system – not sure what you mean? There is a book a table button which can be visible on every page or you can also use widget book a table to display reservation form inside a sidebar

Thanks, createIT

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Is it possible to change the background to be a pattern layout like the header and the footer background?

So basically a pattern bkg for the whole site.

thanks

createit-pl

Hi flashysite,

It can be easily achieved using custom CSS which can be pasted in Theme Options. If required, our support team can prepare it for you once you have a pattern image.

Thanks, createIT

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
tankbeatz Purchased

Hello,

I posted an issue on the support forum last week and have not heard any responses. Deadline is approaching and it would be greatly appreciated if you could provide some assistance.

The link to the posting is: http://support.createit.pl/issues/406

Thanks!

createit-pl

Hi,

Yes, I can see your issue was posted 4 das ago- I will speak with our support team to speed up things on our end. It will be handled within 24 hours.

Thanks, createIT

Default-user
tankbeatz Purchased

Thanks very much!

createit-pl

Hi tankbeatz,

Hi your support issue has been handled:)

Thanks, createIT

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
tightflks Purchased

Hey there are no child themes in the zip file, i am trying to install the cupcake theme and see nothing

createit-pl

Hi tightflks,

Inside downloaded package you should see cupcake.zip – that’s a child theme. Just to make sure you have the latest theme version, please download it again from TF. I’ve just tested is myself and everything works like a charm. Please also remember that seafresh must be installed in order to use child themes.

Thanks, createIT

Default-user
tightflks Purchased

I think the problem people are having and someone in the support form is this, downloading from the downloads page does not include this, but when i download from this page it is include

createit-pl

Hi tightflks,

Thanks for sharing this info. Hopefully everything will work now as expected.

Thanks, Alex

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Noel66 Purchased

Hello, I have many problems with this template. # 1 if I choose 2 columns, only appears 1. side bar, NO appears. the logo NO appears and the menu template cupcake NO appears, only seafresh

createit-pl

Hi Noel66,

Could you please add a new support issue to http://support.createit.pl so our support team can guide you step by step how to do everything you need?

Thanks, createIT

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi dear,

I can’t see the live preview for this theme. When I click in it says ” You don’t have permission to access / on this server.” What is that for? thanks,

Isa.

createit-pl

Hi isabelsaez,

Thanks for the info! Everything should be working now – we had some server problems.

createIT

Default-user

great! thanks for the quick answer

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi there,

Using this theme for a fish and chip shop for a client. Loving it so far. Looks great!

Just wanted to know how I can change the background image for the Seafresh theme.

Is it custom CSS? If so, what is the code?

And what size image is best to use?

Look forward to hearing from you!

Cheers

createit-pl

Hey,

Please contact our support team on http://support.createit.pl – developers there will be happy to provide you with lines of CSS to copy’n’paste :)

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Love the Sea Fresh theme! You have so many short codes and I love that you have sample pages with code. For me, I know how to customize and use CSS, PHP, etc., so I think this is such a robust theme. I will purchase it again, for a client site. :D

createit-pl

Yay, thanks )

Default-user

I am having a difficult time figuring out how to find an answer to question on your support page. Please help. Thanks!

Default-user

No reply….hmmm. Love the theme….though. I’m big on support and customer service. You guys must be busy because I have not received a reply. My client site is completed without any questions to you. I wanted to rate your theme as 5 stars.

createit-pl

Hi Decarodesign,

Sorry – holidays time;) Could you please send me an email to mick@createit.pl with detailed description of your problem, login, pass and url to wp-admin so that I can help you out?

Thanks, createIT

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