168 comments found

Hi – I am having trouble accessing the place to be able to set up the background images and slideshow. In the instructions it says that you go to pages-interface but I’m not able to find the interface area. Should it be in the sub-menu from pages? I’m new to a lot of this so please, any help would be appreciated!

Dream-Theme

Hi,

Maybe it’s hidden in your “Screen options” (top right corner of admin interface)? Can you please provide a link to a screenshot of your page adding/editing interface? Thanks!

I am unable to get the slider to work on my home page. I have changed all the necessary to CHMOD 777, however it will not work. Can you help me with this problem?

Dream-Theme

Hello,

Depth build in such way that it does not require CHMOD 777. Only in very-very-very rare cases. Please switch to default theme and check if image galleries shortcode is being displayed adequately. If it’s not – most probably wordpress is not installed correctly

Default-user

Thanks, turns out wordpress was not installed correctly as you suggested. Reinstalled it and it is working perfectly now. Thanks for your help :)

Dream-Theme

No problem ;)

i wish make the pages/post area more tall, increase the height of tha content area.

How can make this?

Dream-Theme

Hi,

Theoretically this can be done. But it requires SIGNIFICANT amount of customization which is, unfortunately, far beyond the scope of theme support :( Please consider hiring a freelancer to help with it.

ken4656 Purchased

Good morning: Saw that your ticket submission is still down. Theme is working great, except on some pages…the permalink is odd and breaks 2 plugins I need. Once you load a page the permalinks start reading like this: http://www.sudzzfx.com/#!/http://www.sudzzfx.com/get-in-touch/ If I strip the first part…my plugins run fine. Not sure what’s causing that issue. I turned all plugins off and am still getting the odd link structure. Any ideas?

Dream-Theme

Hello,

We just launched registration of new users and tickets submission on our new support portal: http://support.dream-theme.com . Please submit a ticket there and our staff will get back to you ASAP. Thanks!

Default-user
ken4656 Purchased

I’ll submit there, but with your responses below it does cause an issue…not with search engines, but with browsing. Because of the URL structure plugins loaded in the pages won’t function with AJAX on. I’ll submit a ticket.

EasyFold Purchased

Even in the demo it double URL instead of single….like Ken4656 pointed out….http://depth.dream-demo.com/#!/http://depth.dream-demo.com/home-3-main....any idea how to fix this?

Dream-Theme

Hi,

Search engines will not see the duplicated links. Moreover, if you will follow the link that you’ve provided above, you’ll notice that it will become normal. This is hack to ensure browsers compatibility (older browsers does not support history api). This is absolutely normal and is not influencing SEO results or anything else.

bigkyri Purchased

I have the same double URL problem! Please Help…

Dream-Theme

Hi,

Search engines will not see the duplicated links. Moreover, if you will follow the link that you’ve provided above, you’ll notice that it will become normal. This is hack to ensure browsers compatibility (older browsers does not support history api). This is absolutely normal and is not influencing SEO results or anything else.

ken4656 Purchased

I’m glad I’m not the only one. :)

ken4656 Purchased

UPDATE: This seems to be an Ajax issue? I turned it off just for the heck of it and the permalink structure works fine…back on…it gets screwy again.

ken4656 Purchased

Also…sorry to add to the list (not sure if its related), but our site seems to be broken in Internet Explorer 10…thought your demo version works great. I turned off all the plugins and toggled AJAX on and off, but no change.

Dream-Theme

Hello,

We just launched registration of new users and tickets submission on our new support portal: http://support.dream-theme.com . Please submit a ticket there and our staff will get back to you ASAP. Thanks!

Default-user
ken4656 Purchased

A little problem with your portal…didn’t get the registration email when I signed and I can’t force a password reset. Wordpress error message, “The e-mail could not be sent. Possible reason: your host may have disabled the mail() function…”

Dream-Theme

Hi, Please register on the homepage – there you can choose username and password and login tot system. No need to wait for confirmation letter.

how to add the youtube link as its shows only blank black screen ??

mediamaksuk

Do you have any documentation ! ? isnt Youtube player supposed to be installed inside the theme?

Dream-Theme

Hey,

Here what’s written on the theme description page “video homepage (does not support AJAX; requires additional JWPlayer installation)”. Please be more attentive.

mediamaksuk

could you tell me when i change anything at the THEMEOPTION it saves it but does nothing in it ?? it just saves but i cant add any social links nor i can increase the font size or make it bigger while saving it goes back to its default setting! please reply this last question of mine !! i wont bother u ! :)

I bought this theme a few days ago and I am totally lost! I love it!! and I want to use it for my photography site. I figured out how to get all my links up but I have run into a few problems.

I can’t seem to get the Homepage link just to link to the homepage, it goes to a post (page) And I have no idea how to load the images that are displayed when you first go to the site. Then, I can’t seem to get the menu to stay down even though on all the pages I chose “hidden”

I’m sorry for needing so much help! I’m use to codes, this is like super fancy to me. Basically it’s like putting a girl from the ghetto into the most stuck up sub-burn school you can find… Totally lost!!! lol

Dream-Theme

Hello,

Please note that we provide support only via our online help-desk: http://support.dream-theme.com . Submit a ticket there and we’ll get back to you ASAP. Thanks!

i have add ur support at ur portal as in fast response .. when ever i edit any social media links or change the text size or font size it goes back to its default setting why is that so ?

Dream-Theme

We are processing tickets in order they were received on business days. This is written in all our themes description, profile page and site.

Please specify why we must give priority to your request over other buyers? Thanks.

mediamaksuk

Its Really Sad & Dissapointing

Dream-Theme

I’m sorry, but themes are being provided “as is”. Please refer to ThemeForest user agreement for details.

I’m Back.

I figured out the homepage link but ran into some other problems

My link are all kinds of weird now. They look like this http://kee-photography.com/#!/http://kee-photography.com/blog/

When I post a blog my images are so small. I wanted to change that, Is there a way?

And then I still have the problem from before, Not sure how to load images into the slideshow when u fist go to my site (I know how to add the images I just don’t know how to get it so it just start when u first go to my site without clicking any other post or pages)

and I cant get the menu to stay down when u first go to my site either

Any help would be greatly appreciated! I am trying to figure it out on my own and im slowly getting there, just any help would move this a long much faster! =)

Dream-Theme

Hello,

Please note that we provide support only via our online help-desk: http://support.dream-theme.com . Submit a ticket there and we’ll get back to you ASAP. Thanks!

I left you an urgent message in your ticket support area. Please help as soon as you can. i am on a deadline. Thanks

Dream-Theme

Hi, we are processing tickets only on business days in order they were received. Please wait for reply from our staff. Thanks for understanding.

Can I ask what the ideal size images would be best for the portfolio and the main slideshow?

The slideshow skips and doesn’t fade and the portfolio images don’t fit well, like there is room left on the side.

Dream-Theme

Hello,

Please note that we provide support only via our online help-desk: http://support.dream-theme.com . Submit a ticket there and we’ll get back to you ASAP. Thanks!

Hi there,

I’m having a few issues:

first – the permalinks are displaying as such “http://tazztattoo.com/portfolio/#!/http://www.tazztattoos.com” how can i fix this so they can read “http://tazztattoos.com/portfolio” or “http://tazztattoos.com/about”

secondly how can I get the background image slideshow working correctly, is it a post thing or is there a setting for backgrounds?

Dream-Theme

Hello,

Please note that we provide support only via our online help-desk: http://support.dream-theme.com . Submit a ticket there and we’ll get back to you ASAP. Thanks!

ken4656 Purchased

BUYER BEWARE: Having purchased this…and don’t get me wrong, it’s beautiful work. After going back and forth for the past week, buyers need to be aware of two issues that Dream Theme will not resolve:

1: In AJAX mode your permalink structure will change ending with a /#!/ and then repeating again. Not sure how this affects SEO. It does however break plugins which use JQuery as I discovered. You can switch off AJAX and your link structure will return to normal…as will the plugins. You can’t see this issue on demo as the Themeforest header hides the changing links.

2: Though this page doesn’t state that this theme is compatible with IE10…if you test the demo version, IE10 works fine. However on a clean install, with no plugins activated our site is broken in IE10. Developer will not offer up a solution…or is even interested in explaining why their demo works and our site does not. If you worry about early adopters who are using your site…I would steer clear of this until this is resolved. My tickets was marked “resolved” this morning…and obviously my issue isn’t.

Dream-Theme

Hi,

I’ve already told that that permalinks need to work that way. We are not planning to change it. Theme on Demo and in downloadable files are 100% identical. I can only assume that one of your plugins can brake it. I have nothing more to say regarding your issues. Sorry. That’s why your tickets were closed.

In my experience this company have some of the best templates available, visually etc.

However, also in my experience, they provide the worst support out of any of the companies I’ve bought templates from.

I’ve bought several from other developers and 2 from Dream-Theme. I’d really like to buy this template but have held off because I know that if there are problems, they maybe difficult to get resolved.

Dream-Theme

Hey,

Thank you so much for feedback. But I’m afraid it is a bit irrelevant without giving facts what is wrong with our support. As you see ratings of most of our new wordpress themes is very high and there are numerous positive feedbacks regarding our support (and close to zero negative ones).

Is there any one who has plugin with vimeo or youtube as the video standard size is 10 mb. how to bypass that size? and when we go at the themeoption and save anything it goes back to its default setting, i cant increase the size of the fonts nor change anything ! ? any one help me out if yes please inbox me or email: facebook@mediamaks.com pls!

fabiha Purchased

Hi, I have purchased your theme. It has great features. Could you please tell why am I seeing a scroll bar on my site fabiha.com even though there is any content or images . Thanks Satish

Dream-Theme

Hey,

I’ve just visited your site – on the first look it seems to work adequate. Please, submit a request with detailed description of your issue via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong. Thanks!

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