161 comments found

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 2-3 years

Hi, this theme have probleme with internet Explorer (9 & 10). When you click on Thumbnail at the right, sometimes it open image correctly, somtimes it open image in current page (just the image .jpg) and you must click back to come back to the website.

Do you have a solution, can you help us to fix it?

You can try your version have this problem: http://depth.dream-demo.com/

Thanks for your answer

Dream-Theme

Hello,

Please note that we provide support only via our online help-desk: http://support.dream-theme.com . Submit a ticket there and we’ll get back to you ASAP. Thanks!

Default-user

Thanks, but it is not exactly support, because it is not directly my website who have problem but your entire theme, so all your client will need an answer to my question and a deboged version.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I bought the DEPTH theme and i’m forever having problems with the video playback. Clearly alot of people are having the same problem as I given what I have seen in forums. The full screen videos do not play or will play for a day and without any warning, will stop playing all together. Currently my homepage video which was playing perfectly, has stopped playing all together.(www.technologysolutionsja.com)So is the case on my “mobile coupons”page. Yes I have been through your forums and tried your trouble shoot suggestions….to no avail. I also submitted a support ticket two days ago and to date I am yet to get a response. I’d love to have some rectification as soon as possible because the theme isn’t being used on a simple blog, it’s being used on my business website and I cannot afford to lose business because of whatever is going on with your theme.

Also, your demo (http://depth.dream-demo.com/) shows your homepage template as a unique slide show design. That homepage template clearly has not been included in my theme and if it is, kindly indicate where I can find such so that I can utilize that template on my website.

Thanks

Dream-Theme

Hello,

Please note that we provide support only via our online help-desk: http://support.dream-theme.com . Submit a ticket there and we’ll get back to you ASAP. Thanks!

  • Author had a File in an Envato Bundle
  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years
  • Referred between 10 and 49 users
  • Russian Federation
  • Sold between 100 and 1 000 dollars
  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello I have a problem i just purchased the theme and i have this issue: Fatal error: Call to undefined function dt_get_websafe_fonts() in /home/*/public_html/wp-content/themes/dt-depth/functions.php on line 616 and on my FTP when i checked it shows this: http://oi40.tinypic.com/2m5x7nm.jpg Please help me.

Dream-Theme

Hi,

Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong. Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

we sent a ticket to your online system please have a look and get back to us, still no answer from your side until now

Dream-Theme

Hi, Can I have you Ticket ID, or link to it? Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi,

I don’t understand why my site’s url is: (for example) www.namesite.it/!#/http://www.namesite.it/namepage/

Why?

Dream-Theme

Hi,
This is AJAX template. You need those “strange” urls in order to back/forward buttons of browser work. Don’t worry – google and other search engines will index “normal” urls!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
nezer Purchased

Widget Areas does not work !

Dream-Theme

Hello,

Please note that we provide support only via our online help-desk: http://support.dream-theme.com . Submit a ticket there and we’ll get back to you ASAP. Thanks!

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years
Ceceu Purchased

Hello,

I wish by clicking on the social links, they were open in a new tab. How can I do this?

Thanks, Celso.

Dream-Theme

Hi,

Theoretically this can be done. But it requires considerable amount of customization which is, unfortunately, far beyond the scope of theme support :( Please consider hiring a freelancer to help with it.

Default-user
Ceceu Purchased

:depressed: I thought it was something simple. When I click with the middle mouse button, the link opens in a new tab. I just want it to happen by clicking the left button. It is something so hard?

Dream-Theme

Hmm, Seems I misunderstood you a bit and we’re talking about different social buttons. Can you please post a link to a screenshot of those links, so I make sure we’re talking about same things? Thanks!

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years
Ceceu Purchased

Hello, I’m using image with size 1280×664 px, and even then, the pages are slow to load. Any suggestions?

Thanks, Celso.

Dream-Theme

Hi,
This may depend on numerous circumstances.. Can I please have a link to your site? Thanks!

Default-user
Ceceu Purchased
Yes, here you are: http://www.estudiooliver.com/ Thanks, Celso.
Dream-Theme

Ok. Your site have various issues that present on every not optimized WordPress site. But the most serious is your server is generating site HTML to long. In fact it takes mote than half of site loading time! Check out this test: http://tools.pingdom.com/fpt/#!/eHNCKz/http://www.estudiooliver.com First of all, let’s try solving this issue by installing and setting up W3 Total cache OR Super Cache plugin. Please let me know as soon as you install and enable caching in one of those plugins. Thanks!

Default-user
Ceceu Purchased

Hello I installed the W3 Total cache plugin. What do I do next? Hugs and thanks! Celso.

Dream-Theme

Hi,
I see that page generation time considerably improved. Nevertheless, images are still loading slowly. Can you please specify what hosting provider are you using and where your server is located geographically. Thanks!

Default-user
Ceceu Purchased

Hi,

The specifications are as follows:

Windows 2012 – ASP e ASP.NET ( Versão 2.0 compatível com 1.0, 2.0, 3.0, 3.5 ; Versão 4.0 compatível com 4.0 e 4.5) – PHP 5.2 / 5.3 – Suporte WML / WAP – MS Access 98 / 2000 / 2003 / 2007 – MySQL 5.1

More info can be discover in: http://www.uolhost.com.br/hospedagem-de-sites.html#bloco-5

My site is hosted in UolHost, which is located in the central region of São Paulo – Brazil.

Thank you for everything, Celso.

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years
Ceceu Purchased

Hello,

I like that in a photo album, the displayed images appear with the Facebook Like Button, like the image below. This is possible.

http://fc03.deviantart.net/fs71/i/2012/093/2/d/add_facebook_like_button_in_nextgen_gallery_by_atranaz-d4uvjdi.jpg

Thanks, Celso.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Okay, I’m having a problem. I paid and wated money on this stupid theme for no tutorial, the video playback to not work, Portfolio Style Blog, Portfoiio and almost every template to not work. Before I ask for a refund, help me and DO NOT tell me to fill out no support ticket because I tried that and no response.

Dream-Theme

We have wast support requests query, since there were national holidays from Dec 31 to Jan 7 in our country. A bit more patience, please – we’re doing our best to press all tickets as soon as possible.

Thank you so much for understanding!

Default-user

Okay but there is no ticket for tutorial videos or how to make the portfolio template work

  • Bought between 10 and 49 items
  • Has been a member for 6-7 years

Is it possible to have a unique url for each image in the galleries? I would like to be able to have direct linking to each gallery image…

Dream-Theme

Hi,
It depends on styling of that page. But anyway it needed to be additionally coded.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi,

Does the theme work fine with WordPress 3.8?

Thank you.

Dream-Theme

Hi,
We cannot confirm 100% compatibility at this moment.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I have two questions before purchasing.

(1)Can you link directly to a blogitem, instead of clicking on the blog -> read more? So that images displayed on the right on the homepage link directly to a blog item.

(2)Is there a way to browse the portfolio/gallery without the textarea. So instead the textarea popping up and showing the images, seeing the exact thing but in the center of the page.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

this theme support woocommerce?

Dream-Theme

Hi,
No :(

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Spain

Hi, actually it is not 100% compatible with wordpress 8.0 fails, you have seen a very thought get some update about it?. I need the wordpress 8 other reasons. thanks

Dream-Theme

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong. ?Thanks!

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years

your theme and responsive? He’s not setting the screen on my chorme firefox browser.

Dream-Theme

It is not

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Dear Author, I’m Andrea from Italy, and I’m interested in depth theme. I’d like to know if it’s compatible with wordpress v. 3.8.1, and if it’s possible for me to customize it (I wanted to create a photagraphy website).

Thank you very much Andrea

Dream-Theme

Hello,
Theme works with WP 3.8.1 fine.

> if it’s possible for me to customize it

It depends on what exactly you want to do.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi I like your theme, would it be possible to customise the navigation bar so that the pages appear above not below the nav bar? Thanks

Dream-Theme

Hi,
I’m afraid it will require significant amount of customization.

  • Bought between 50 and 99 items
  • Exclusive Author
  • Germany
  • Has been a member for 1-2 years
niqo Purchased

Hello, the domains are not displayed correctly on my website and also on your demo page. My website can be reached at http://www.niqpage.de For example, if I click on the menu gallery, then appears in the browser the domain “http://www.niqpage.de/#!/http://www.niqpage.de/galerie/” The problem with it is that it looks stupid and thus the browser caching is not working properly. Since it is also on your demo page, I suppose that the theme generally not good at dealing with domains. Have you already identified the problem? When there is a next theme update? Can you resolve the problem quickly?

best regards

Default-user
niqo Purchased

Hello, you have all the holidays?

Default-user
niqo Purchased

oh sorry, wrong plugin site :D

Dream-Theme

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong. ?Thanks!

Default-user
niqo Purchased

I have submit a request for 4 days and have no answer^^

Dream-Theme

Hi,
Can I please have your ticket ID? Thanks!

Default-user
niqo Purchased

9472

Default-user
niqo Purchased

9472

Default-user
niqo Purchased

? copy & paste + reply = unvisibility ?

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