Hi, I am trying to change the order of images in the portfolio, in order to change their order of appearance. I cannot manage it, since the latest imported image remains always in the end. Any quick support would be very much appreciated. Thanks!
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong. ?Thanks!
Unfortunately the page for getting the lisence certificate does not exist anymore: http://themeforest.net/downloads/certificate/6ab59416-aa4f-4315-80e9-f71cb69271d4
So how can I proceed to take a ticket?
Please contact Envato support directly: support.envato.com and report issue with your purchase. Without purchase validation we cannot assist you in any way. Sorry.
OK! Well, I have the confirmation for purchasing the theme.
Hello, I bought few days ago this theme but now it isn’t compatible with Wordpress 3.9. I didn’t use it yet. Can I have a refund please?
If you have not download it yet, please contact Envato support @ support.envato.com
I have download it, but I can’t use it for my web site because the theme isn’t compatible with wordpress 3.9. I try to use it only in localhost, not online
Then I’m afraid Envato will not refund it – theme clearly states latest compatible WordPress version. And authors do not have any mechanist to grant a refund.
Yes, but when I bought it there was not written that it would not work with the last wordpress version. I’d like to update my website in the future, so now I can’t do it.
Sorry, this is not true. Theme description always displayed latest compatible WordPress version…
Of course, but after few days from my purchase, appared the written “Attention! Unfortunately this theme is quite old and it’s almost impossible to make it compatible with newest version of WordPress (particularly visual shortcodes in text editor). Therefore we have to discontinue it.”
Hello! Love the theme. I tried to do a help ticket, but apparently the theme is discontinued to get any questions answered. So I hope, someone or anyone can help me.
My slider pictures are showing up pixel like. I have it set to 1280×664. I have followed your forum on fixing this but it’s still showing up the same.
“Please check the maximum image height and width which are set here: Dashboard -> Settings -> Media . And try to set at least 1280 – 1600 px. The images should be uploaded once again, because the old ones have already been decreased, and there is no way you can enlarge them.”
I have done all of this and still nothing. I just really would like to know the exact dimensions I should use without having my pictures stretched or pixel like. Any help would be greatly appreciated.
There’s no specific dimension, since slider adapts to screen size and all screens are different. What’s your screen resolution? And also can I please have a link to your site to take a look at images that you’ve uploaded? Thanks!
My screen resolution is 1280×664. Website is http://lvbelco.com/lvbel/#!/http://lvbelco.com/lvbel/blog/
It’s under the blog section (the slider with one image).
This is what the full image looks like
Well your original image – I assume it’s some 3D render without proper antialiasing. In other word it is originally pixelatad. Moreover it is 1000 px wide. Therefore it appears even more pixelated when enlarged. So it’s issue with original image – not the theme.
Ok, I tired using it it to 3 different sizes (1040×585px, 800×415 and 500×259) and it still stretches the picture upon UPLOADING.
Now, I’m not even worried about it pixelated. Clearly, the more you shrink it, the more quality is lost. My issue is the picture being stretched, which then leads to it being cut off. It’s not even giving me the original image at that.
This is the original (look, not size) http://lvbelco.com/lvbel/wp-content/uploads/2014/01/deesage-e1398928035547.png
Upon uploading, it then looks like this – http://prntscr.com/3fhfm1
original pic is cropped at any size upon uploading.
Matter fact, I used of your pictures from your live preview and it’s doing the same thing. I also notice that with your live preview, the original pictures that are uploaded are stretched and slightly cut too. So, I’m guessing it’s the theme that does this automatically instead of us having a choice?
So after playing with it some more. It’s definitely my screen resolution size. Thanks for letting me type this out. It helps me make more sense of this. Your assistance was greatly appreciated. Thank you.
The “excerpts” option is missing from screen options. http://prntscr.com/3fycz8
I have re-uploaded the blog again, still doesn’t show. Does this have anything to do with the new WP update? I noticed you guys have discontinued depth, which is pretty sad since it’s still for sale here with NO updates given.
One last thing, can you explain this too? http://prntscr.com/3fzjg9 It’s really messing up the site and viewership. Going from one link that’s correct to another link that’s incorrect. So frustrating. I really don’t mean to bother. I’m just trying to understand this.
I am very disappointed that you are no longer updating this theme.
Are you going to offer me my money back?
No. According to Envato user agreement, you are purchasing item as is. Without guarantee of updates whatsoever.
Sorry but your request is like buying pants and demanding a refund after half a year of wearing it…
I was not demanding I was asking, there is a big difference, also my request is not comparable to buying pants.
Seeing your not willing to offer refunds, will you be offering a free transfer to another of your themes or are you going to just let my pants fall off me and leave me wondering around with no pants on?
I am sorry I gave you my money, your very rude.
I’m very honest.
That’s you who is not reading user agreement.
I am not attacking your honesty or the user agreement. Please, I am just asking to let me use another of your themes instead as the website is not functioning correctly. It makes good business sense for you to do this.
i have a problem…i cant add sidebar in the widget…when i press add nothing happens…..please help
I Have a division by zero problem.
As you see above link,
I cannot create , portfolio, blog or gallery cause of this error.
Can you help me please ?
Visual Composer is missing buttons can you help me to fix this problem I re upload but it doesn’t work. When I bought the item the agreement said that this visual composer bottoms are included in the theme. I contacted technical support and it said that the theme is discontinued, I do not think it is fair that I just bought this theme last week and it is discontinued, Can you help me with this issue or provide me a new theme to use due to the arbitrarily of your product? THANKS IN ADVANCE
There’s no Visual Composer in this theme. Moreover it is not compatible with newer WordPress versions (unfortunately it cannot be done technically). Please downgrade to latest compatible version of WP: e.g. 3.7 or 3.8.
in the Layout Builder I do not find Column formatting.
I have wordpress 4.0
Can you help me ?
Depth in not compatible with WP 3.9 and newer
there are some text that needs to be edited, for example how can I edit the text in contact form? like the text in the button, I want to replace Send message with something else and such. Please send a reply. thanks
but how abut wordpress 4.1??
This theme is quite old and newer versions of WordPress are unfortunately not supported.
Hi, I have a problem … when I open a page from my site, I get twice the url of the site type: http://www.florandpireci.com/#!/http://www.florandpireci.com/ about / problem is to theme, I tried to change themes with one default wordpress theme its okay while with a DEPTH theme double url http://www.florandpireci.com/#!/http://www.florandpireci.com/ about / HELP PLSSSS!!!!
I have the same problem as florand.
What can we do about this?
Hi, I Really like the theme, does it support RTL languages like arabic?
Hi, I have a problem … when I open a page from my site, I get twice the url of the site type: http://www.florandpireci.com/#!/http://www.florandpireci.com/ about / problem is to theme, I tried to change themes with one default wordpress theme its okay while with a DEPTH theme double url http://www.florandpireci.com/#!/http://www.florandpireci.com/HELP PLSSSS!!!!
Hi, I want to buy this theme, can you please update the theme for WP 4.1+?
Unfortunately this theme is quite dated. I cannot recommend it for purchase.
Hi , im going to buy Depth portfolio theme , only i have one question : is this theme compatible with WordPress 4.3 ?
My Client Wants this theme , I dont have a choice to Replace with other themes .
Thanks , Hamed
Answered your email.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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