166 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I am trying to change the order of images in the portfolio, in order to change their order of appearance. I cannot manage it, since the latest imported image remains always in the end. Any quick support would be very much appreciated. Thanks!

Dream-Theme

Hi,
Please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong. ?Thanks!

Default-user

Unfortunately the page for getting the lisence certificate does not exist anymore: http://themeforest.net/downloads/certificate/6ab59416-aa4f-4315-80e9-f71cb69271d4 So how can I proceed to take a ticket?

Dream-Theme

Please contact Envato support directly: support.envato.com and report issue with your purchase. Without purchase validation we cannot assist you in any way. Sorry.

Default-user

OK! Well, I have the confirmation for purchasing the theme.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, I bought few days ago this theme but now it isn’t compatible with Wordpress 3.9. I didn’t use it yet. Can I have a refund please?

Dream-Theme

Hi,
If you have not download it yet, please contact Envato support @ support.envato.com

Default-user

I have download it, but I can’t use it for my web site because the theme isn’t compatible with wordpress 3.9. I try to use it only in localhost, not online

Dream-Theme

Then I’m afraid Envato will not refund it – theme clearly states latest compatible WordPress version. And authors do not have any mechanist to grant a refund.

Default-user

Yes, but when I bought it there was not written that it would not work with the last wordpress version. I’d like to update my website in the future, so now I can’t do it.

Dream-Theme

Sorry, this is not true. Theme description always displayed latest compatible WordPress version…

Default-user

Of course, but after few days from my purchase, appared the written “Attention! Unfortunately this theme is quite old and it’s almost impossible to make it compatible with newest version of WordPress (particularly visual shortcodes in text editor). Therefore we have to discontinue it.”

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

Hello! Love the theme. I tried to do a help ticket, but apparently the theme is discontinued to get any questions answered. So I hope, someone or anyone can help me.

My slider pictures are showing up pixel like. I have it set to 1280×664. I have followed your forum on fixing this but it’s still showing up the same.

“Please check the maximum image height and width which are set here: Dashboard -> Settings -> Media . And try to set at least 1280 – 1600 px. The images should be uploaded once again, because the old ones have already been decreased, and there is no way you can enlarge them.”

I have done all of this and still nothing. I just really would like to know the exact dimensions I should use without having my pictures stretched or pixel like. Any help would be greatly appreciated.

Dream-Theme

Hi,
There’s no specific dimension, since slider adapts to screen size and all screens are different. What’s your screen resolution? And also can I please have a link to your site to take a look at images that you’ve uploaded? Thanks!

Default-user

My screen resolution is 1280×664. Website is http://lvbelco.com/lvbel/#!/http://lvbelco.com/lvbel/blog/

It’s under the blog section (the slider with one image). This is what the full image looks like

http://lvbelco.com/lvbel/wp-content/uploads/2014/01/deesage-e1398928035547.png
Dream-Theme

Hi,
Well your original image – I assume it’s some 3D render without proper antialiasing. In other word it is originally pixelatad. Moreover it is 1000 px wide. Therefore it appears even more pixelated when enlarged. So it’s issue with original image – not the theme.

Default-user

Ok, I tired using it it to 3 different sizes (1040×585px, 800×415 and 500×259) and it still stretches the picture upon UPLOADING.

Now, I’m not even worried about it pixelated. Clearly, the more you shrink it, the more quality is lost. My issue is the picture being stretched, which then leads to it being cut off. It’s not even giving me the original image at that.

This is the original (look, not size) http://lvbelco.com/lvbel/wp-content/uploads/2014/01/deesage-e1398928035547.png

Upon uploading, it then looks like this – http://prntscr.com/3fhfm1

original pic is cropped at any size upon uploading.

Default-user

Matter fact, I used of your pictures from your live preview and it’s doing the same thing. I also notice that with your live preview, the original pictures that are uploaded are stretched and slightly cut too. So, I’m guessing it’s the theme that does this automatically instead of us having a choice?

Default-user

So after playing with it some more. It’s definitely my screen resolution size. Thanks for letting me type this out. It helps me make more sense of this. Your assistance was greatly appreciated. Thank you.

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years

The “excerpts” option is missing from screen options. http://prntscr.com/3fycz8

Visual Composer is missing buttons (column formatting for instance). http://prntscr.com/3fydcl

I have re-uploaded the blog again, still doesn’t show. Does this have anything to do with the new WP update? I noticed you guys have discontinued depth, which is pretty sad since it’s still for sale here with NO updates given.

Default-user

One last thing, can you explain this too? http://prntscr.com/3fzjg9 It’s really messing up the site and viewership. Going from one link that’s correct to another link that’s incorrect. So frustrating. I really don’t mean to bother. I’m just trying to understand this.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I am very disappointed that you are no longer updating this theme.

Are you going to offer me my money back?

Dream-Theme

No. According to Envato user agreement, you are purchasing item as is. Without guarantee of updates whatsoever.

Sorry but your request is like buying pants and demanding a refund after half a year of wearing it…

seandhealy

I was not demanding I was asking, there is a big difference, also my request is not comparable to buying pants.

Seeing your not willing to offer refunds, will you be offering a free transfer to another of your themes or are you going to just let my pants fall off me and leave me wondering around with no pants on?

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

i have a problem…i cant add sidebar in the widget…when i press add nothing happens…..please help

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