An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How to use the download package?
The download package included all files like theme, plugins, documentation etc, it’s not a installable WordPress Theme, When you get to download package, please unzip it and follow the documentation to install and configure.
I got the error “Fatal error: Allowed memory size of xxx bytes exhausted…”, How do I fix it?
If you got this error, please try adding this line to your wp-config.php file:
What I should know about support?
Thanks for choosing our themes, if you having any trouble, don’t hesitate to contact us, we’ll do our best to answer your queries asap, but please note that:
Free Support: If you having trouble getting setup, using any features, or bug fixes, it’s FREE.
Paid Support:BUT if you need support for modifications, customization or 3rd party plugins, you need to request a customization service for fee via email: dedepress (at) gmail (dot) com, and we charge per job.
How to make “Home” page?
Hi, if you want to make home page like our demo, you should create a “Home” page first, then configure home settings via “Theme Options -> Home”, you can read more via theme documentation.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.