An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, bitpub, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from bitpub:
When you send a message please include:
- Theme Name
- The Problem explained in detail
- Link to a live preview / the website
- (OPTIONAL) Login Data for Wordpress Instalations – if what you ask requires me to log in and take a look
I usually respond to support requests within 24 to 48 hours on weekdays, depending on the number of requests in queue. Support request sent during weekends/holidays will be processed on Monday/the next business day. If it takes longer please understand that I’m working as fast as I can and have a little patience. Thank you for understanding!
Please sign in to contact this author.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.