webinane

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488 comments found.

Hey guys, how can I disable the Portfolio plugin you deliver with the theme? Because I don’t like this one and when I install an external plugin, it conflicts with your Portfolio plugin.

Thanks in advance!

Regards,

Peter

We have not given a separate portfolio plugin and i suggest to get help on this matter please contact the support staff at support@webinane.com Thanks a lot – these guys can help you better about your needs.

ctfuqua

ctfuqua Purchased

I’m using the latest version (4.4) and still receiving the error:

Warning: include(/home/…/public_html/demo/demo/wp-content/themes/dictate/framework/resource/shortcode_output.php): failed to open stream: No such file or directory in /home/…/public_html/demo/demo/wp-content/themes/dictate/framework/loader.php on line 89

Warning: include(): Failed opening ’/home/…/public_html/demo/demo/wp-content/themes/dictate/framework/resource/shortcode_output.php’ for inclusion (include_path=’.:/opt/php54/lib/php’) in /home/…/public_html/demo/demo/wp-content/themes/dictate/framework/loader.php on line 89

Doesn’t look like this was allegedly fixed in a previous version (searched on shortcode_output.php), but is back…

Please do NOT ask me for my FTP and WP credentials to fix. Please tell me how to fix it – then fix in the next versio

ctfuqua

ctfuqua Purchased

When deleted the code that is mentioned elsewhere here, then like your other client, it simply opens a miniature of the site. It did not work !

We think you need to update your plugin which is creating problem, please download the latest version from themeforest and update the plugin, if you still face the problem than you will have to give the access to your website to diagnose the bug. Actually some errors can not be diagnosed without checking the backend therefore we ask for backend information because these errors are non-existent on our server. We check the extra plugins that you have installed, we check the server configurations like memory_limit, Php version and such other things. Then we find the bug and give you the solution. I hope you understand this my brother. Thanks a lot for your patience and cooperation. You server information is highly secure if you share it with us. We respect your privacy but sometimes we definitely need it to help you overcome the bug. Thanks again.

Hi there… I am trying to figure out the tabs feature. Is there a way to make the tabs NOT group into threes? I have five tabs on my page here: http://elliswealthmanagement.net/february-working-draft-2/ and it doesn’t look as clean. Can you share how to make it not group together and have five tabs across my page? My support JUST expired but I feel like this should be a feature built in, and I feel like I just can’t figure it out. :) Thank you thank you thank you.

Dear, we are thankful for your email. We improved the styling of this section in the latest version of theme, please download the latest version of the theme from themeforest and update your CSS file. This will solve your issue. Next time please come with a renewed Support License. :) :) Thanks a lot lot

I downloaded the new theme and updated my CSS file and it took away all my custom changes that I had made during my support period. :( :( :( :( This was a solution that put me backward instead of forward and now I need to access all my old tickets so I can fix this unless there is a way to get my old CSS file backup. PLEASE HELP.

I am sorry to say, how can i bring the changes back. It is the standard criteria to take the backup of your changes and then make the update, you have not adopted the standard criteria. Please send a request to our support team at support@webinane.com and they will take a deep look into your issue. Thanks a lot

Hello Webinane! I need help! The Visual Composer plugin needs to be updated, and I’ve purchased separately a license for it. Version 4.9 is installed, but I need to update to version 4.1 (Feb 2016). How do I do this?

We have give free Visual Composer with the theme, you can follow these guidelines, which are mentioned in screenshot. visit this link for screenshot. http://prntscr.com/ac6f28

Thanks a lot – let me know about further help. :)

The FAQ template used to be one page, now it’s broken up into multiple pages. Did something change in the coding? http://elliswealthmanagement.net/faqs/

We have applied limit on the FAQ’s shortcode and we after the limit is over than pagination appears, if you want us to remove the limit, we will remove it but before that i request to please purchase the support license because your support is expired. Thanks a lot

Hi! I dont upload my logo. Can you help me?

Thanks for contacting us for support, we can surely help you before that we request to please renew your support license as your support license is expired. Once it is done, do come back to us for further help. Thanks

I’m trying to replace the footer stock background image and it won’t allow me. I’ve done this multiple times before, but now it isn’t working.

Definitely. Here’s my http://www.myluminescence.com. I’ll send the other info via email. Thanks!

I have forwarded your ticket to our technical staff, please send the required information to the support staff at support@webinane.com Thanks a lot

You can change the footer background in Theme Options > General Settings > Footer Settings > Footer Image. If having difficulty in changing the footer image, do contact us at support@webinane.com. Sometimes some commands are not executed properly due to server restrictions. We can diagnose it by accessing your server. Thanks a lot

Is this theme supported by WordPress 4.5? Also, with there be an update to the built-in plugin, “LayerSlider WP”? Thank you.

We will launch its update with the latest plugins within a day. Thanks for your interest, i will send you the reply as it will be live. Thanks a lot :)

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