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I purchased this theme and had the same issue everyone else is having. Demo content does not work and breaks the site. I have reached out to their support and continue to get responses that are less than helpful. Caution should be taken when purchasing from this seller. I will post an update next week on whether or not I wasted my money on this problematic theme.
Please contact our support and we will help you. Thanks
We just updated to the latest version and VC is not displaying the content correctly on the front pages.
We have had to restore an older backup.
How do you suggest we update the theme and plugins from the theme?
I suggest to submit a ticket at firstname.lastname@example.org and our experts will provide the latest versions of premium plugins after verifying your purchase. This way you will easily get the updated versions of plugins without any problem. Thanks
Hello, I can not make the issue of translation. There is a different path to the translation file?
The translation file is at the same place. If you want to translate the strings than .PO / .MO file is given in the root, if you want to make a multi language website than you can use WPML plugin but it is premium plugin. Thanks
Hello, I am not able to skip the line down this page http://www.montsou.com.br/drjoaonicolodi/equipe/
What I do?
Answer for the comment on DICTATE WP “Edumontsou”:
Can you please send us some screen shot which line you want to skip from the page? Thanks
Hello, I want to be able to list on the team page text field. I’ve looked at Style.css and did not find anything related to this. Would you help me?
Can you please give us further details of this issue because we are unable to understand from the given description. Thanks a lot
Hi I have the time table on my home page and have 5 staff members assigned Monday – Friday, however only 4 will show up. How can I show all staff members for each day. Thank you for your help.
We have received your ticket as well, we have checked your domain and we need your ftp and wp-admin information to solve your problem because you are working on Child Theme. Please send the required information at email@example.com. Thanks
Hello. I have two problems.
1. First is the VC templates don’t have the homepage layout for “HAIR LOSS HOME PAGE”. Please send me the shortcode for that layout.
2. All the elements I add through VC don’t have padding on the left and right so the content is stretched from end to end. It seems to keep giving the div the “row-fluid” class instead of “container”. I tried editing the row to add the container, even the extra class name but it didn’t work.
I have sent an email to support explaining the same.
We have received your ticket as well, we will respond you through email after completing the task. Thanks a lot
hello is there anyway to test the theme before I buy it?
Please send your request at firstname.lastname@example.org and our support team will send you the password of it. Thanks a lot
Hi is the animation features availabe. all the modern theme now has animation for the element as we scroll down. do this theme have this
Sorry for a little late reply please tell us about which page you are asking us for the change. Thanks a lot
Hi yes i been waiting for the reply. what i mean is the as we scroll down a page, the next element instead of static it will appear from left or right or other animation. do you have such features available in the theme.
We are sorry this feature is not available in our theme, you will have to send a customization request at our email@example.com and we will do it for you in small amount. Thanks
hi i have sent the request and hoping for a prompt reply
Did you get proper response from our team if not please contact our admin at Sugotech@gmail.com Thanks a lot
Site here lists last update as Oct 9 2015 (no version number). Downloaded ZIP file is dated Oct 8 2015. Changelog though shows V4.3 as of Sep 24 2015. Seems to be a versioning issue / lack of clarify.
We are submitting a new file in a day with some changes and this issue will be solved in that version. Thanks a lot
This is my second attempt to get this template to work. I hope I have better luck than last time. Nothing but roadblocks, errors, and issues with the configuration. I worked with Support at the time, and got less than satisfactory results. When I said I wanted a refund, they told me they couldn’t refund it to me since it’s sold through Envato. Argh.
Hope try #2 works…
Similar issues as others with the Demo Content not working, etc.
Please send your ticket at our support email address because this is a technical question which can be answered in detail with the help of technicians. Thanks a lot for your patience.
I need the theme for my website http://topbestlisted.com/ , But I need the complete dummy content along with the slider code and images
The complete demo content is available in the theme except the images but we will provide you the images after the purchase.. For further assistance you can contact us at firstname.lastname@example.org Thanks a lot for your assistance.
The demo data install/setup instructions are wrong:
4. Now for setting the theme Menu Go to Appearace >> Menus >> Click on Manage Locations Tab >> against Main Menu select Top Menu from the drop down. 5. Now Goto Settings >> Reading >> and against “Front Page” select Home as the home page of the website.
The menu that matches the Live Demo from Envato is Primary Menu, not Top Menu.
There is no “Front Page” page in the demo data.
FRUSTRATING – the data, support site, and instructions do not match. I would NOT recommend this template at all.
Hello, sad to see that you are facing this issue. Actually this is because you are unable to import the Demo data correctly either because of Limited Memory of the server or any other unknown issue. Please send your problems now at our support email address at email@example.com and our team will help you come out of these problems within few hours. Thanks a lot
Serious issues with woocommerce and this theme. The theme files are not updated properly and while support says that will be addressed in a theme update, meanwhile, we are stuck and can’t roll this site out because of the bugs.
We have sent you the solution through email. Please check your inbox and get back to us when you feel easy. Thanks a lot for your patience
Hello. I purchased your theme to use Medical Home Page 5 (new) theme . I activated visual composer plugin. Now firstly I want to create home page but I cant find Medical Home Page 5 (new) template in my templates section. Where is it? Please help! Thank you!
Please import the Demo data first and then from the following article, you can get the further guideline, http://www.wpbeginner.com/glossary/static-front-page/ Thanks a lot
First I imported demo data than I activated visual composer plugin. I see lots of template but there is no Medical Home Page 5 (new) template in my templates panel.
Please send your wp-admin information at firstname.lastname@example.org and we will first check the problem in the Demo data and then put the required page in it. Thanks a lot
I solved my previous problem. Now I want to download logo but logo browser doesnt work. In the admin panel – General settings- choose header style – logo image – browse. I select logo image which has W=209, H= 43 in the library, than uploaded. Browse button turned the remove button. But my logo image didnt downloaded. What can I do?
Can you please tell me which version you are using. Because in the previous version these bugs were existent but in the latest version we fully removed these bugs. If you are using the latest version than please send the ftp and wp-admin information at email@example.com and we will diagnose the reason and fix it immediately. Thanks a lot
I responded your mail yesterday and I’m still waiting for you to solve my problem.
Please send me your email address so that i can get your work done quickly. Thanks
My issue is fixed. Thanks for helping…
After you fixed my problem by accessing to my admin panel, now I’m not loggin my admin panel. I gave you my admin panel’s username and password. Now log in page is coming but when I write my username and password, click “enter” button, I wait 25-30 seconds and page doesnt come. What can I do?
the error message is “redirect is invalid”..
Please contact the support staff for this error, they will solve it. I have also asked the team to contact you again.
OK. Contact support knows my technical details. I gave him before.
Have you asked the team about my problem? I’m waiting.
Yes they have diagnosed your problem, the problem is in .htaccess file and we need to look into this file. Please send us the cPanel information and we will solve this problem. Thanks a lot for your patience.
Have you fixed it? I havent given to you my cPanel information yet but It is working now. Thanks
Actually the guy changes some settings and thought it might fix. But this error still needs some insight so that it may not arise again. So if you face it again you will have to share cPanel information with our experts. Thanks a lot
Hello again. In the Layout Settings, I selected Use Boxed Layout and my site theme appearing is boxed layout now except footer secton. Footer hasn’t changed. Still spread over the entire page. How can I change it like other sections? I do not want to touch css files in order to disturb the responsive page structure. My domain name: www.drozansen.com…Help please.
I’m waiting your answer.
Is there any thing wrong? Why dont you answer my questions?
Nothing wrong bro, our team will be live within few hours and we will answer your question carefully at that time. Thanks a lot
ok . I’m waiting… in addition my previous question, I want to use three column in the footer section. But I can’t find in the admin panel. Thanks your all helping bro
Hello. I wrote to you my problems 3 days ago. But nobody sent me any message about it. Help please.
I am sorry for the late response, did you send the ftp to our team previously. I am asking this because there is no option the backend so we will have to do it manually. Thanks
OK. I sent them my ftp information previously. Can you check about it? If they dont have, I will send my informations to them again. Thanks..
Please send the information and we will fix it. Thanks for your patience.
OK. I sent my ftp informations to your e-mail address (firstname.lastname@example.org). Thanks.
We have changed the code according to your requirement and our support expert has emailed you as well. Thanks a lot
Yesss. Thank you. Three column problem is fixed. But footer’s layout hasnt changed. Still spread over the entire page. It must be Boxed Layout. I will be satisfied if support expert solves this problem.
Please send the problem to the same ticket and they will fix it as well. Thanks a lot
ticket? I sent them my previous e-mails. But I can write my footer problem again. In the Layout Settings, I selected Use Boxed Layout and my site theme appearing is boxed layout now except footer secton. Footer hasn’t changed. Still spread over the entire page. How can I change it like other sections? I do not want to touch css files in order to disturb the responsive page structure. Thanks..
Ok i am sending it to my developer bro and it will be done on Monday. Thanks a lot
You are welcome my brother
You fixed my footer problem. Thank you very much bro
You are very warm welcome. Don’t hesitate to contact us again if you face any other problem. Thanks again.
I can’t find demo data .xml, please help me to find this file or next step instalation.
This is very easy bro, the Demo data is not given with the file rather we have given one-click install in the theme. You can install the Demo data in such a way,
Step 1:Go to Appearance => Theme Options of WP Dashboard.
Step 2:Locate the option, Import Demo Data on the top bar of the Theme Options.
Step 3:Click on .
Step 4:After confirmation message, click on Save Changes.
Thanks a lot – let us know if you still need our help to install the data.
Hi there. Can you please help me to translate the contact form confirmation: “SUCCESS! Thank you frank for using our contact form! Your email was successfully sent and we will be in touch with you soon.”
I cant find the file where i can change it to german.
Please follow the given guidelines,
kindly go to dictate/framework/library/functions.php at line number 327
here you can change confirmation message with your desired one.
Let us know if you need further help. Thanks for your patience.
Hello, thank you for your answer. I have changed the sentence from line 327 in german, but the message on website is still in english
I found it now. its in the /helpers/ajax.php in two lines too.
Thanks a lot for informing us. We are here to help you in case of any problem.
webinane support is very nice! Thank you!
The image uploader in Theme Options seems to be broken. It won’t let me upload a logo image. I see this is a problem in an older version, but I just downloaded the template last night.
I also am unable to download the demo—I click Import Demo Data in Theme Options and it has been “downloading” for about 3 hours now. Is it supposed to take over 3 hours? I closed out because I figure that is broken, as well. I have sent an email to support about the broken uploader in Theme Options but haven’t heard back.
At which email address you send the email for support. Out support email address is Support@webinane.com. Also please share your email address from which you sent the email so that we can track your history. Thanks a lot
Hi. I submitted a request on the form online. I got a confirmation email yesterday morning from email@example.com. I just sent my login info and FTP info. Email address is firstname.lastname@example.org. Thanks!
I couldn’t find data.xml on file system. That’s why i cannot install theme. Can anyone help me regarding this issue ?
Why not? we are here to help you. Please go to Appearance >> Theme Options >> Demo Installation here you will find the option to install the Demo. Please follow the simple steps and the Demo will be ready. Thanks a lot for contacting us, you can contact us again if you need help. Our support email address is email@example.com
Hey I’m not able to upload logo and not even able to change the footer image. Will you please help me out. ????
Why not? We are here to help you, i suggest to please send us an email at firstname.lastname@example.org and we will fix it within 12 hours hopefully. Thanks a lot – please don’t forget to send your ftp and wp-admin information.
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