446 comments found

ksision Purchased

Hello,

I updated my wordpress to 4.1 i now my WPBakery Visual Composer trying to update and it not works normally. Can you send me a new version of that plugin?

Thanks for your Help.

webinane

Yes we can provide you the latest version, please submit your ticket at support@webinane.com and the support staff will provide you the link for latest version to download. :)

Hello,

I have just sent an additional email to : support@webinane.com an email covering the 4 most recent issues I am experiencing with my client’s website.

Please be on notice that these issues with your theme need to be fixed ASAP: The user/pass is the same from the 1st issues that your team has fixed.

1) Demo content did not install the various blog page options 2) MP4 player on the Business Page 1 (about us video) is not playing the video that has been assigned to it.

3) Footer is not separating the footer widget into 4 different columns. Instead it’s placing all of the footer options into 1 single row.

4) Visual Composer keeps asking to be updated, however, I do not have the updated file to update it.

Thank You for your assistance in advance, Digital Chica

webinane

We have noticed that you are not following the basic rules of applying the data in the theme, we just dragged and dropped the things and every thing started looking fine. Please go through the Documentation and follow the basic rules of how to make and edit changes through Visual Composer and you will be able to apply the things easily. Thanks – our support head has also responded you through email.

DigitalChica

You have noticed things on the wrong Home page option… I am working from “Business Home Page 1” ... Hence, your people have updated information on the wrong homepage layout which basically means that the issues that I mentioned above are still outstanding minus issue #4 because you gave me the download link and #3 and there’s only 1 way to put information in the footer which is via the widget.

In regards to not making the changes to the site via your documentation… you are partly correct. The visual composer that initial came with your theme wasn’t working properly AND I kept getting the update issue with it… However, now that I have the updates Visual Composer… the following issues are STILL an issue!!!

1) I am still having issues with the various blog page options not being an option for me to select and choose from…

2) The blog sidebar is not displaying on the make shift basic blog page that I have created.

3) The video under About Us Video on my homepage is not pulling in the video after requesting assistance with it. I am NOT referring to the video header option. I am referring to the video player within the BODY of the home page.

webinane

Our expert has further emailed you. Thanks

Hi, I want to get this theme but have a question: in all the templates I don’t see any with a vertical menu, is it something that could be done?

I loved fashion 1 template but due to my logo dimensions I need a vertical menu on the left side and then box the content to the right, including slider with those diamond shaped thumbnails.

Thanks

kperezmon

sorry, this is the wrong picture and theme.

please disregard

webinane

Thanks for informing us, good luck for the perfect one. :)

Hi I tried to use Simple Image Carousel in spa page just like your demo but it didnt work for me I like your theme very much and I am thinking to buy this theme for all my clients but I nned to make sure your support is very active I need more videos for this theme and the best way to get help as soon as fast and your plugins with this theme is only just two or did I miss one ?

webinane

Thanks a lot for asking us for help, please send your problem at support@webinane.com and our support manager will contact you and solve your issues. Please donot forget to send ftp and wp-admin information. Thanks :)

I try to Import Demo Data via the Theme Options but it keeps failing with:

Import WordPress Failed to import product_type external Failed to import product_type grouped Failed to import product_type simple Failed to import product_type variable Media “dictate-slider1” already exists. Media “dictate-slider2” already exists. Media “dictate-slider3” already exists.

Please advise me on how to get around this

webinane

It seems you have not properly installed the plugins which is why the import is failing. If you the case is not this than contact us at support@webinane.com and our team will do the installations for you. Thanks

Hi, we are having problems trying to setup our site.

By clicking on the “Edit with visual composer” we arrive to this URL: http://www.clinicaelmar.com/clinicaelmar/wp-admin/edit.php?vc_action=vc_inline&post_id=152&post_type=page

Here we see all the editor’s structure broken and we can’t work on it. This happens on Firefox, Chrome, Safari and Explorer.

webinane

I responded your email. Thanks

Default-user

2 days after your last email we still waiting your solution, 4 days waiting a solution and sure we dont have a solution today! great job!

webinane

We already requested to use the backend editor as it is working fine. The problem is complex a bit that is why it is a bit difficult to solve and we worked on it. We will give it another try and our senior expert will try to solve it. Thanks for your patience.

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