An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
Hello, I purchased your template and I have a problem with the contact form. I’m getting this error:
Parse error: syntax error, unexpected T_STRING, expecting T_OLD_FUNCTION or T_FUNCTION or T_VAR or ‘}’ in /directory/directory/directory/root-directory/phpMailer/class.phpmailer.php on line 45
The contact form uses PHPMailer, which is an open source class for sending form-to-email. The version of PHPMailer used here works only with PHP5 , so getting this error denotes that your server runs PHP version prior to 5, most likely version 4.
Suggested fix: You can downlod PHPMailer for PHP4 from this page http://sourceforge.net/projects/phpmailer/files/ scroll down to find it, then replace the current files with the one you’ve downloaded.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.