An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by mbiz

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from mbiz:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

Hello, I purchased your template and I have a problem with the contact form. I’m getting this error:

Parse error: syntax error, unexpected T_STRING, expecting T_OLD_FUNCTION or T_FUNCTION or T_VAR or ‘}’ in /directory/directory/directory/root-directory/phpMailer/class.phpmailer.php on line 45

The contact form uses PHPMailer, which is an open source class for sending form-to-email. The version of PHPMailer used here works only with PHP5 , so getting this error denotes that your server runs PHP version prior to 5, most likely version 4.

Suggested fix: You can downlod PHPMailer for PHP4 from this page http://sourceforge.net/projects/phpmailer/files/ scroll down to find it, then replace the current files with the one you’ve downloaded.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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