50 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
kairene Purchased

I have download the latest update and installed successfully. But it appears version 1.1 with the update time 02/14/2014 in template manager, why?

shinetheme

Hello kairene,

This is our mistake in replace the text of version. But the source code is newest version yet.

We will fix this today.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Hi,

one week ago i bought Dignity template but i had probelm with installation! I follow your documentation on index.html file but:

1) i got tp_dignity.zip and you talk about tpl_dignity.zip 2) at last one step installation on joomla an error appear: maximum size exceed…..... 3) i provided to adjust the maximum_size in php.ini file but after installation in menĂ¹ manager no HIDE_MENU appear and behaviour template doesn’t works!

Do you have any suggestion? Please can you solve my problem? Can i change Dignity template with another friendly template?

P.S. This is my third message (i already wrote to Envato with no solution feedback)

Thanks, best regard Patrizio Squeglia

shinetheme

Hello Patrizio,

You can post to our support system at: http://support.shinetheme.com

We recommend you install the Quickstart package in the .zip file you download from Themeforest ( Have “Quickstart” folder) you can read at Install a quickstart package in our document for more details.

If you need us help for install you can post Cpanel info on our support system we will install help you.

Thanks

shinetheme

Hello Patrizio,

We haven’t seen any ticket from you on our support system: http://support.shinetheme.com

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 0-1 years

Hi, I can’t save anything though The St Page builder !!!!!!!!

Default-user

and i can’t make the module favslider shown instead of the background slide show then i replaced it again with the bg slideshow but i called the module again using St page builder in one of my sections but its hidden too !!!

shinetheme

hello codetechnology,

Could you post a ticket on our support system with FTP + JOOMLA admin info we will check and explain for you.

Our support system: http://support.shinetheme.com

I sure you missing something when use it.

Thanks

Default-user

i made a mistake in registration please delete this email info@codetechnology.com and make it info@codetechnolgy.co

Default-user

please reply ASAP to this email info@codetechnology.co

shinetheme

We had changed it for you!

Default-user

is this a joke !! now i can’t even register cuz u r upgrading ur website !! and this delay will cause me a problem in publishing my website!!

The faster thing refund my money for these issues and put it in normal theme like Visia! that accept modules as i see i think!

shinetheme

You can send to us your problem to this email: contact@shinetheme.com

with FTP + Joomla admin and explain the problem you need to ask.

Default-user

done i sent an email to u

shinetheme

Hello bro,

I got your email and replied to you.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hello. i got template 3 days ago and i have saving problem ! im putting slider on page and its not appearing !!

shinetheme

Hello demoajans,

Could you post a ticket on our support system at: http://support.shinetheme.com with FTP + Joomla admin we will check and solved for you. Please set Private Reply with FTP + Joomla admin for SECURE

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

and how can i put video on top of site? there is no tool for it?

shinetheme

Hello demoajans,

Could you post a ticket on our support system at: http://support.shinetheme.com with FTP + Joomla admin we will check and solved for you. Please set Private Reply with FTP + Joomla admin for SECURE

Thanks

Default-user

okey thanks i posted

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I bought the template, after installing on new.dnndirect.com using latest download, it did not even work.

The support was able to get it running, but many issues and bugs. The support is very slow with replies and many issues are unresolved. I emailed and posted on their forum and no reply.

The template is not working properly, there are many bugs and are not addressed. Another problem is it shows differently on ipad, logo on the left side, diffrent menu and video does not even display.

The text inside thee slider with services is getting messed up when using mouse to slide it left or right. There are several other issues.

I think we would like to ask you for a refund as it is not working properly as advertised.

The template looks great at first, but it has too many bugs and seems like unfinished product.

Please let me know. Thanks,

Rafal

shinetheme

Hello Rafal,

About refund you can ask Envato for more detail.

About the site when install if have any problem you can email directly to us via: contact@shinetheme.com

We will help you

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

same here, we lost patience didint ask for refund but this is useless

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, can you help me with the quickstart installation. This not work for me. Thanks so much!.

shinetheme

Hello violetamiliani,

Could you send to us your Cpanel to your hosting on our support system http://support.shinetheme.com we will check it for you.

So please Set your Cpanel as Private Reply for SECURE.

Thanks

Default-user

how i can do an private reply?

Default-user

i send you an private reply to contact@shinetheme.com. Thanks

shinetheme

Okay we got it.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
dabiotti Purchased

Hi, im having troubles with the quckstart, can u help me?

shinetheme

Hi dabiotti,

You can post a ticket on our support system: http://support.shinetheme.com our supporter will help you.

and please give us FTP+ Joomla admin of your site in a reply ( set it private) for secure.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hello, we wont’t refund. you can go thru our tickets if you wondering why. we bought a html5 template to finish our project.

shinetheme

Hello marketingmetalac,

Could you send me your URL ticket ?

Thanks

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