238 comments found

Hi, I’ve seen your style 10 http://designova.net/themes/wordpress/dignity/home_style_10/ but the youtube video doesn’t play and show on My Galaxy Tab, why?

Is there any problem with your theme on android device?

designova

yes, we can do it.

Default-user

Can you do it on your demo home_style_10. I want to see it. I heard that this is a restriction on tablet and mobile browser

designova

We will discuss it with our team.

Hi

pre-sales question

There is a possibility to hide the menu when click a menu item and not leave open?. thanks

designova

Hi,

Sorry, presently it is not possible. We will consider this in future update.

0n1k6 Purchased

Hello, my portfolio section of my website isn’t working at all… It has been like that for weeks now and I have tested it on numerous browsers and computers and phones but still doesn’t show anything under the portfolio section. Help Please!!! Also, my website is extremely slow!!! I don’t know why… Help Please :( my website is http://oniksdesigns.co.uk

0n1k6
0n1k6 Purchased

I opened a ticket yesterday and till now I haven’t gotten any response… I tried going to the support page now and it doesn’t seem to work anymore neither does it allow me login… What is gong on? I need Help!!! :(

designova

Please use our updated support system http://designova.net/support.html

0n1k6
0n1k6 Purchased

Thanks!!!

Designova says that it from now on doesnt provide support for this theme anymore, is there another way of finding support?

designova

From where did you get this information? We provide support and it is available via our support system (not via any other medium): http://designova.net/support.html

How can I create submenus? I dont have luck in doing it

designova

Please use our support system http://designova.net/support.html

edvarcl Purchased

Hi everyone,

I want to take this opportunity to share my post-sales experience of this theme by Designova with the wider Envato community.

After consultation with Envato quality assurance and community support teams, I would like to recount the facts of my buying experience.

It is my sincere hope that, in the spirit of sharing in a democratic marketplace such as Envato, the seller will not attempt to hide this comment and instead, engage openly with a disappointed customer.

There will be 5 comments as I have encountered limitations in sharing multiple in-line images in one comment.

I purchased the Dignity theme a month ago on Themeforest. For clarity, I installed the theme as-is based on documentation from Designova on WP 3.9.

While the template claims it is compatible with Chrome, it is not the case post-installation, I have explained to Designova on their old support site (designova.queryloops.com) that while I have followed their instructions to the letter and copy/paste the exact same codes from their manual (in other words, there was no customisation of the code), I am facing visual rendering not in line with their product preview.

Designova requested for my WP credentials and after some period of time (and plenty of prompting), replied that there is nothing they can do about it as it is a Chrome issue.

My first point is very simple.
If the seller chose to label its product as Chrome compatible, isn’t it odd for the seller to use “compatibility” to disown responsibility?

See screenshot 1a.

My second point is speed/transparency of support
I had a hard time getting a response to my legitimate support queries on Designova’s support site. It sometimes takes weeks to hear a response, by email or though the support forum, though interestingly, a comment on Envato gets same-day response from Designova. For clarification, the seller has since revamp its support site and may have deleted all previous support queries.

See screenshot 1b.

So I will share screenshots of other users’ dissatisfaction in a later comment.

See screenshot 1c.
See screenshot 1d.

My third point is customer perception pre-purchase
Since Designova uses the fact that they had their own support site, it gives them an advantageous selling position relative to other sellers who categorically say they don’t offer support. So while Envato correctly say authors are not obligated to provide support, the fact that Designova said it would provide support and then proceed to dispense it in a limited manner (as stated above) is an important purchase decision for all users.

I hope everyone checks the comment page and contact other buyers on themeforest prior to a purchase. I sure wished I had in this case. :(

designova

To edvarcl:

Even if you go on posting all the screenshots and comments regarding your issue here there is not going to have any solution for your case, because the issue is caused only by your inappropriate editing of website. The issues are not in our theme and it is already tested by themeforest. You are unable to see the same issues in our theme live preview means you don’t know how to setup your website, that’s not our fault.

We do not care requests containing custom tasks and debugging needed unless they are issues in our original theme (live preview is public). So there will not be anything done from our side on your case. You can treat this as final from our side. We do not care about the comments you post here. If any possible buyers are going to be misleads by your comments, we do NOT care that too. We have already made a notice about ‘what covers in our support’ and people are expected to decide upon their purchase only after understanding our support policy.

Possible buyers please note.

We provide 100% free support to verified buyers. But we are not providing any customization or debugging services as part of our free support for this WP theme. What you get via our free support is made clear in our Support Policy

Please do not send support tickets that do not cover the support policy.

Themeforest does not request authors to provide support but we provide it 100% free. But before you buy please read support policy and make sure what the support covers . As it is displayed for public view, it will be valid and final in all aspects.

Our themes are checked and verified by reviewers on themeforest also. Still If you find any bugs on our theme’s live preview just let us know, we will do our level best to fix it and we will update the theme. But no custom website works or debugging of modified websites is practical (you should hire a developer for such tasks). We provide the service that we promise. It’s guaranteed.

Hi, Couple of issues with the theme, Firstly, your support ticket system doesnt seem to work, it wont send me password reset info, eventhough it says it has, hence the questions here.

1. The child theme as mentioned in the documentation is not in the package. 2. When setting the home page to use fullscreen slider this is not pulling any images through. I have imported demo homepage 02, and it has put slides in slide area, but all i see when viewing the page is the overlay image, no slide images. How is this resolved??

Regards

Justin

Default-user

I have just tried the reset again and i get the same message – “Notice An email containing instructions to reset your password has been sent to your email account.” Account is registered as it will not let me register under same email – (i have checked spam folder no emails in there) I need some support on this theme asap, primarily relating to the slider not working at all, even though images are there. I have also tried this on another clean install of wordpress, exactly the same issue. I am using current build of wordpress v3.9.1

Please advise on this issue as your support system appears not to be working.

Regards

Justin

designova

Hi, the support system is working properly, please make sure that you have typed the mail ID correctly at the time of registration. Anyway, please send your email ID to us privately via contact form on our profile page here. Developers will assist you as soon as they are back online (GMT +5.30)

designova

Hi

Please try resetting your password now. We have fixed the account issues. You can post ticket there. Developers will assist you as soon as they are back online (GMT +5.30)

Possible buyers please note

We provide 100% free support to verified buyers. But we are not providing any customization or debugging services as part of our free support for this WP theme. What you get via our free support is made clear in our Support Policy. Please do not send support tickets that do not cover the support policy.

Themeforest does not request authors to provide support but we provide it 100% free. But before you buy please read support policy and make sure what the support covers . As it is displayed for public view, it will be valid and final in all aspects.

Our themes are checked and verified by reviewers on themeforest also. Still If you find any bugs on our theme’s live preview just let us know, we will do our level best to fix it and we will update the theme. But no custom website works or debugging of modified websites is practical (you should hire a developer for such tasks). We provide the service that we promise. It’s guaranteed.

For support requests, please contact http://www.designova.net/support.html

I asked a few months back about how to change the scroll speed for the testimonials and have not received an answer. Please let me know if it is possible. Thank you

designova

Kindly use our updated support system. http://designova.net/support.html

blieben Purchased

WP Menu Custom Class does not work with this theme, whats the best way to get it working. Trying to apply a different color to one menu item. Went to your support but there is no spot to register for support.

designova

Please use our support system http://designova.net/support.html Please select the theme and register for support.

Default-user
blieben Purchased

You support refusing to help with this standard WP issue that your theme is blocking.

Has anyone had any luck with getting a custom class to apply to a menu item?

Thanks!

bluclay Purchased

Hello, loving every minute of this theme but have one quick question. In the events section I am trying to get the three circles to be centered since I removed one of the events. How can I do this please?

Clay

designova

Hi, please open a support ticket via http://designova.net/support.html our developers will surely assist you as soon as they are back online.

Hi any ideas is appreciated. I created a bunch of test pages and posts but none of them appear on the dignity themed website. If i switch to a default wordpress theme then the pages and posts appear but switching to dignity leaves me with a blank page. Any idea what I can try doing thanks!

designova

For theme support please use our support system http://designova.net/support.html

Sofrane Purchased

Hi,

Your theme is not ok for IE7 and IE8, they are a solution for that?

Tks

Sorry for my english

designova

Yes, as we have clearly mentioned it in theme info page, our theme is not having any support for outdated IE versions such as IE7 and IE8 since such browsers does not even understand modern CSS3 and innovative stuffs. Themeforest does NOT require IE8 compatibility as mandatory, please read: http://notes.envato.com/news/ie8-compliance-is-now-optional/

Having an issue with the dignity theme. The mobile lightbox images for the portfolio are so small, is this a bug? It would be nice to have the images fit the width of the mobile device. Right now it sizes it down to roughly height = 132px and width of 200px. Is there any way to set the width for mobile devices to 100%?

designova

Hi, please open a support ticket with purchase code via http://designova.net/support.html

Hi,

I want to display the banners exatly the way that I’ve posted, but it is in a randomic order, how can I change this?

Thanks

designova

For theme support please use our support system http://designova.net/support.html

Hi.

I just bought your template.

Can I find out from you whether it is possible to use images to present the titles and headings instead of text??? Also, is it possible to change the buttons???

designova

Please use our support system http://designova.net/support.html

Hi, Great theme!

I have a question: Is there a way to have several sentences rotating on the home? I always get the same one but cant find how to have 3 or 4…

Thank you!

designova

Please use our support system http://designova.net/support.html

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