2928 comments found

Hello, does this Theme now work with UberMenu?

ait
ait Author

Sorry we haven’t tested this plugin.

Quench Purchased

Hello, I still can’t get any support, and my client is freaking out. Please help. I have registered on the AIT support site, but now it’s telling me my email is incorrect when I try to log in. When I try to re-register with another email address it tells me that my purchase code has already been used, but I see the email address I registered with and it’s correct. So I’m kind of hooped here. My purchase code is: 2a41b9a9-c63f-4519-b0cd-0b3c94f6cb40 please help me get some support, I’ve been trying to fix this issue for weeks on and off. Thanks.

ait
ait Author

Thanks for your message. I’ve forwarded it to our support staff, they’ll have a look at your questions soon.

I looked for an email contact, to keep this private, but no luck. I recently purchased the “Business Directory” theme from you guys, when I should have purchased “Directory”. Is there any way to get an “exchange” ? The Business directory version is simply not working out for me and integrating the site look with my main website, for one, there is no boxed layout ability, no side bars on the home page, I thought there was a choice to use either kind of search box on the home page …. the list goes on. I’ve also purchased the plug-in, I understand it will work with both themes. Please advise soonest, I am not in a position to purchase both. Thank you.

ait
ait Author

Thanks for your purchase. We as author don’t process any transactions. You’ll have to contact Envato support with this enquiry at support.envato.com. They’re pretty slow at answering support questions, I’d suggest purchasing Directory theme and start working on your project and then ask for a refund on Business Finder theme explaining the situation.

Default-user

I didn’t expect a good answer … specifically from a support teams (yours) which answers most requests on your support forum with “no, it doesn’t do that” , “no, you can’t change the width of the site”, “no, you can’t change the font sizes”, “yes, we know geolocation is broken” ... “please contact a 3rd party developer to change a color”, etc…..

There is not a chance in hades that I’d buy another theme from such an unbelievably inflexible “developer”.

Any change the ratings will be microformated with like schema.org or something so it renders stars in serp?

ait-support

Sorry theme doesn’t include schema.org format in html structure, we’ve not in plans theme extending in that way in the near future. Thanks.

Hello

I just bought this site to create a directory of course.. I have a csv file to upload that includes all of my directory locations and all the information and specifications about each place. It that what the csv import plugin is all about? And can i change the information settings for the locations? For instance if i want to say the location has a “bar yes/no” or televisions yes/no” Make sense?

ait-support

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

Hello excellent job, I am very interested in purchasing. want to know about the option to get the address from my location to the location of the business. example, point A -> point B (business). be guided from the google map or WAZE.

Greetings await your prompt response.

ait-support

Hi, thanks for message. Unfortunately feature to get directions from visitor position to Item address. We are working on plugin for that but it’s still under development, I can’t tell you any time estimate as we are working on that beside working on all other themes.

Thanks.

Hi- I purchased the theme a while ago and love all the features and the updating. The only issue I see and I use yoast SEO tool that helps with the links and SEO end… But, I cannot seem to change the permalinks for “items” and “category” See below…

First the website is at http://www.towingnationwide.com/

What I decided to do is first create State categories http://www.towingnationwide.com/loc/alabama-towing-companies/

and then I created child city categories http://www.towingnationwide.com/loc/birmingham-al-towing-companies/

and within there are the item listings http://www.towingnationwide.com/item/towing-in-birmingham-al-abc-towing/

But what I had to do is create my own permalinks. Is there a way for it to take the parent permalink on too? i.e. http://towingnationwide.com/alabama-towing-companies/birmingham-al/abc-towing

it is much cleaner… Having the ability to change the “item” and “cat” permalink http://www.towingnationwide.com/item/ to a custom permalink as well as http://www.towingnationwide.com/cat/towing-service/

This feature would be really nice to do… This would give the features to have the end user visit the site and click “towing companies” select “state and city location” giving the link http://www.towingnationwide.com/towing-companies/alabama/birmingham-al and they will be able to see all the listings in the area…

Given that example I think this is achievable if you had the ability to create pages with the local listings to display.

i.e. “create new page” “Towing Services”, “create new child page” “Alabama” then have the ability through short code to list all Alabama child locations, and “create new child page/post” “Birmingham AL”, and finally “create the final child pages/posts” “ABC Towing”....

That would give the best results, permalinks, and drive seo…

Or is there something I am missing? I am just doing this site for a towing directory listing… I could not imagine if this was a nationwide, state, or city “every business” directory…

PS… Also purchased the .csv importer! Cheers to that! Anyone that buys this theme should really buy that too. Saves a lot of time and money and worth a lot more than it costs!!!

ait-support

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

Hi,

We are very interested in purchasing this theme. Just one question: can it work both as a directory and a blog so we can post articles too? Thanks.

ait-support

Hi, yes theme using standard blog posts too, you can see it at preview site: http://preview.ait-themes.com/directory/wp1/blog/

Thanks.

Hi there,

I’m considering buying this theme, but I have some questions, mainly regarding the customizability of the theme. 1) is the search results page customizable? I for example don’t like the way the thumbnail pictures are presented. 2) to what extent is a company page customizable? Can you for example give a certain company an own, unique header image?

Thanks for your reply!

ait-support

Hi,

1) search results page doesn’t include any special options – you can modify count of results per page and order of listed results. How the images are displayed is not customizable

2) users who manage own Items might use just information presented for each Item: http://preview.ait-themes.com/directory/wp1/item/car-license/ In the header is for each item generated map automatically, header isn’t customizable. Available is plugin in case you want use another own information for each Item: http://codecanyon.net/item/directory-business-finder-extension-plugin/8193600?WT.ac=portfolio_item&WT.z_author=ait

Thanks.

Hi there. I’m considering buying this theme and therefore I am testing my web geoestetica.com. But first I need to make sure it works perfectly for the website I’m creating. And I find that when in a single location exceeded the 2587 items, the web fails and appears all white. I have always realiado multiple checks and this happens: when I have 2580 items, for example, in Barcelona all goes well; but when I put 2590 items all else fails. Why does this happen? Thank you.

ait-support

Hi, if website crash after some specific count of Items listed on the site, it looks like server problem which can’t handle that count of queries and get all items from database. Seems like you have installed theme already as you tested that, post please questions related to bought product directly to our support forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

Hi,

Can you tell me if this theme would be suitable for one niche / category rather than a variety of categories please?

Also, is it only for the USA or can it work world wide?

Many thanks!

ait-support

Hi, number of used categories is up to you, so you can create also just one category and have all items inside this one category. Location displayed on the map depends on the positions of all items, so it’s up to you where will be items placed.

Thanks.

BE WARNED! Don’t buy this theme. There is an essential flaw in the design of the map that creates a problem when the “View More” button overlays a map Marker that’s directly behind it. When you try to select “View More” the theme actually thinks you’re trying to click on the marker behind it. In instances like this (which can occur with great frequency if you have many markers on your map) the site visitor will find it nearly impossible to actually “View More” about something in which they’re interested. Very frustrating.

The issue has been addressed to AIT Support. Their response is…

Our developer told me that this is a problem we are not able to solve. It is because of google maps API which we use.

Hi, looks like a fantastic theme! Just noticed in the demo that featured items only appear when you hit the ‘search’ button. If you type or select something in the search and let AJAX search for you without hitting the ‘search’ button, then the items come up as normal without being featured.

For example: if you type in ‘car’, viktor’s cars appears in the list as normal. But then when you type in ‘car’ and hit ‘search’, viktor’s cars appears at the top as a featured item. Is this just a bug in the purchasable theme or just in the demo?

ait-support

Hi, ajax search is simple additional feature which just list found items on the map or below content – has not access to all data of items like these which are read from database with standard search. Only standard search display pagination, order, and featured option for items.

Thanks.

Hi Is there going to be an update on the rev silder version to avoid this ? http://blog.sucuri.net/2014/09/slider-revolution-plugin-critical-vulnerability-being-exploited.html
ait-support

Hi, yes we are working on this update – we need to test latest slider version to make sure there aren’t any problem as more changes were made in plugin from version already in theme and latest available version.

Thanks.

Hello,

I bought ,,Directory Portal WordPress Theme” few month ago but I can’t use for the moment because the search engine didn’t provide the result base of taxonomy & relevance. The search engine provide the results by company name, category name, company description and keywords but not by relevance.

Means : I uploaded the databased formed by thousands companies, hundreds categories and thousand of keywords.

Sample : if I will introduce in the search box :,, nails” ...the search engine should / I need to provide the results in this order :

1) the companies from category ,, Nails Producers ” with 99 % relevance in the database 2) the companies from category ,, Nails Distributors” with 90 % relevance ; 3) the companies from category ,, DIY stores ” with 80 % relevance ; 4) the companies from category ,, building accessories ” with 60 % relevance

..and so on..

The relevance rules are in our ERP system and in the database.

Can you please tell me if this platform are able to provide results also by relevance ?

We worked on this platform few months and finally, I am not able to launch because in our business, the results published by relevance is most important.

Thank you in advance for your answer,

Many regards,

Alex

ait-support

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

Hi, I have installed the theme it seemed to be very nice but as i want to access the ITEM custom post type it gives a error warning :

Warning: Illegal string offset ‘gpsLatitude’ in /public_html/wp-content/themes/directory/functions/directory.php on line 159

Warning: Illegal string offset ‘gpsLongitude’ in /public_html/wp-content/themes/directory/functions/directory.php on line 159

I am stuck in this from a long time but haven”t got any solution till now. I also tried to access the support of your theme but failed as it says “Purchase code already been used” but as per my knowledge no one has registered in the Support. Please help me resolving the issues.

Thanks

ait-support

Hi,

send us please your purchase code to check out what happens on forum.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

Pie123 Purchased

Hello,

I want to use this theme for a single city website, is it possible to remove locations in search bar?

Default-user
Pie123 Purchased

Another thing, will there be events build in later? So i can show concerts, markets etc. ?

ait-support

Hi, we have no plans to add events in the near future. You can hide locations field in search with own custom css, theme will still search automatically through all locations.

Thanks.

Pie123 Purchased
Can you add more photo’s on a listing? On every listing i see 1 photo, i want 3 http://preview.ait-themes.com/directory/wp1/item/dr-martinko/
ait-support
Hi, on single listing page is displayed by just one featured image – you can add more images directly into content of Item or use plugin to use gallery: http://codecanyon.net/item/directory-business-finder-extension-plugin/8193600?WT.ac=portfolio_item&WT.z_author=ait

Thanks.

The javascript for the maps function seems to be conflicting with a plugin I’ve installed. Running it through Chrome throws .js errors in the implementaation of the map—any way you can help me with this? /Joe

ait-support

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

The header image is ridiculously big and on a laptop and most screens that picture is all the user sees….this is not good at all. Is there a way to remove it and only have the map on each additional listing? The large picture just interrupts the search function

ait-support

Hi, per each standard Page you can control what is displayed (map/slider/image/nothing), so might have also search bar directly below menu with nothing between menu and search bar.

You can also change the height of image/map/slider in header.

Thank.

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