An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by ait
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Can I add new fields to Item e.g. facebook or twitter links?
Adding new fields is pretty easy, please have a look at the following howto doc for more details: http://www.ait-themes.com/doc/how-to-edit-custom-type/?theme=directory-documentation
How do pricing and packages work?
You can configure what each individual package includes. You can also turn on/off different pricing options and have only one or two for example. Each package can have different expiration date set up it days.
Can I translate the theme to other languages?
Yes, theme fully supports WPML plugin. You can run your portal in any langauge. PO files are also included. Please check the following url for more details: http://wpml.org
Can I create directory portal for a different city or country?
Yes, Directory theme can be used for any location. Map will zoom in/out automatically based on items shown on the map.
I need to change the default functionality. Do you offer custom work?
Sorry we don’t do any custom design or development work. Please contact a local web designer with your enquiry. You can take our theme as a good base for your own unique project and extend it as you like.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.