An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, ait, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from ait:

We usually go throught support questions several times a day to ensure you’ll get an answer ASAP. Please use our support forum for all your after-purchase questions as our support staff don’t have access to Comments section here on Themeforest. Thanks.

Support provided free of charge for the period of 1 year after puchase:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Can I add new fields to Item e.g. facebook or twitter links?

Adding new fields is pretty easy, please have a look at the following howto doc for more details:

How do pricing and packages work?

You can configure what each individual package includes. You can also turn on/off different pricing options and have only one or two for example. Each package can have different expiration date set up it days.

Can I translate the theme to other languages?

Yes, theme fully supports WPML plugin. You can run your portal in any langauge. PO files are also included. Please check the following url for more details:

Can I create directory portal for a different city or country?

Yes, Directory theme can be used for any location. Map will zoom in/out automatically based on items shown on the map.

I need to change the default functionality. Do you offer custom work?

Sorry we don’t do any custom design or development work. Please contact a local web designer with your enquiry. You can take our theme as a good base for your own unique project and extend it as you like.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.