An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Kriesi

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from Kriesi:

The only place to get support for my themes is at my websites support forum: http://www.kriesi.at/support

If you have any pre-sale questions feel free to use the Themeforest item comment section

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I need support, what can I do? – The basic rules of support

2 Scenarios:

  1. The Theme seems to have a bug: an option doesnt get displayed, an error message gets thrown, some javascript is not working etc.
  2. The Theme works fine, but you cant pull off to make it work: images not displaying on your frontpage, cant find a CSS property, etc.

Case 1:

  • Before asking make sure that your setup works properly:
    • Install the latest Version of Wordpress
    • Install the latest Version of the theme: my themes recieve bugfix updates on a regular basis and chances are high your problem got already fixed
    • Check your problem with all plugins disabled – often plugins are causing errors that disrupt the theme

Case 2:

  • Be sure to read the documentation file that comes with the theme

None of this worked? ok shoot me a question :)
Be sure to always include a URL to your site, most of the time I need to check the site myself to see what exactly could be causing your problem

How can I change the height of the flash slider?

You need to change the javascript embedding call for the slider in header.php at line 58. search for:

"featured_image", "940", "420" 

the last number represents the height.

afterwards search in style.css at line 185 for:
#featured, #featured:focus {
height:485px;
overflow:hidden;
position:relative;
width:960px;
}

and change the height to whatever height you need :)

I installed the theme but the slider doesnt show up at all, what can I do?

Please make sure that in your Wordpress Admin Panel at Settings->Reading:

Front page displays: Your latest posts 

is selected

The menu’s sub pages disapear when I try to move the mouse over them, what can I do?

Make sure to fill in the description text for the top level menu items to make it work, otherwise the link is not big enough and wont connect with the submenu.

If you dont want a description you need to change the css file a little. you will need to move the sub menu list a few pixels up:

Search in style.php line 146 for
#top #nav ul {
display:none;
left:0;
position:absolute;
top:48px;
width:172px;
}

and change the top:48px value to 30px. that should do the trick :)

About the footer: How can I configure the items that appear in the footer…The pages, latest news, archives, categories etc

Those are the default functions applied to the footer area if you didnt define custom widgets at your wordpress backend. if you add widgets to the footer widget area in your backend at appearance->widgets, the default ones will disapear…

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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