244 comments found

Hello, I need help about portfolio pages please. See my page http://www.bedrune-architectes.fr/?port=maison-en-bois-en-aveyron I don’t want to show the social icons top right and the frame with the text “Maisons individuelles” also. Someone could help me please ? Thank you

mad_dog

I mean the to remove those things you have to modify the code in php file. Such changes are considered as a customization service.

Default-user

Ok i understand. Could you tell me how much it would cost to remove those things please ?

mad_dog

Please send your request to help at gt3themes dot com and we will send you the quote.

RadCon Purchased

Hello mad_dog,

We provided a brand new WP installation with your theme installed without any customisation. We built a test page for your testings, we took time and we even recorded a screencast to explain the issues we found on your theme to your colleague (Jane Clarks) and unfortunately, she couldn’t get any of the issues fixed. I got back to her to follow-up and she replies that she explained the reason of the issues : when? To who? By what mean?

We need to find a solution to all these issues we’re facing with your theme. Once it will all be fixed, then I’ll get back here to tell everyone that they’ve been fixed. I would even apologize publicly if it was our mistake but we have 4 developers in our team and none of them could fix these issues.

Thanks by advance for your help. Please see with your colleague what she’s meaning.

Also, for your information: we don’t receive the notifications when someone replied on your forum, though the option is ticked.

Best regards,
Florence.

mad_dog

You keep posting the same things … The only thing I can confirm is that WMPL plugin can’t parse the text from the modules, though the content is properly displaying on front end. Regarding the page builder, you are wrong, it is a PAGE BUILDER, not a post builder. If you are looking for a refund I can do that, even to pay TF fees. I’m not the one (like you said above) who cares only about the money.

RadCon
RadCon Purchased

Thank you but I don’t mind having a refund for the price of this theme when the time we lost with these issues is worth 40 times more.

mad_dog

Ok, please drop me a line to my email with your paypal email.

Please could you help me on this I’m sure its an easy fix, I cant get rid of the space underneath the logo and menu. its a huge space between the logo and slider as you can see

http://amaltrust.co.uk/wordpress/

Thanks in Advance

mad_dog

Follow that link and find “What to do if there is the space between slider and the header? page builder modules don’t work on the page? the menu disappears when I scroll down the page?”

Default-user

Done thanks mad_dog

mad_dog

You are welcome. Having more questions, please feel free to post them to my forum and you will be assisted. Thanks. Have a good day!

abin Purchased

Dear mad_dog: I am a WP fans from China , I want to build a wp website , I really like your design themes, and then I’ll buy your dixit, but after installation , I found there are a lot of test data do not understand, because I is a novice, so presumptuous to ask, all data and configuration can you send me your demo . If you can, I would be very grateful ! Now is the Chinese New Year , I give you blessings ! My e-mail address : 191505@qq.com Thank you

mad_dog

The theme was sold more than 600 times and you are the only who has such an issue. Please make sure that you setup your twitter API details in the theme settings panel.

Default-user
abin Purchased

Yes, after verification, should not be a reason for the browser , it should be the reason Twitter api , but the Chinese government does not allow the use of Twitter, is there no solution ?

mad_dog

Please go to your theme admin panel and remove twitter related field in the general settings.

I have to tell you the DIXIT theme is wonderful!! Incredible work I had NO issues at all very easy to install. No stress. I have worked with a thought of themes is this is by far the BEST! Thank you for your hard work- my client and I are happy!! Continued Success in your business and everything else you put your hands to do in 2014 and beyond.

RadCon Purchased

Hello,

Can we duplicate all the content that’s been built through your page-builder when we want to translate a page through WPML, or do we also have to rebuild manually all the modules of the original language page?

Best regards,
Florence.

mad_dog

We’ve already sent our dixit theme to the WPML reviewers team.

RadCon
RadCon Purchased

Yes. But it was not approved. I can sen my sites to Awwwards and claim that I did, but if it’s not SOTD or even nominee it has no sense to promote it…

mad_dog

I do not understand anything about Awwwards. As I mentioned above the request was sent to wmpl.

Israel Purchased

When I place a banner made in LayerSlider WP in a page with a sidebar, the banner is placed on top of the sidebar and the sidebar is not visualized properly. Please have a look at: http://www.isanweb.net/coachinger/blog/

Please tell me how to solve.

Thank you so much.

mad_dog

Hello! Such structure is not supported in the theme.

Default-user
Israel Purchased

What structure? The thing is that a sidebar is not seen properly when you place an LayerSlider in the page. It is a problem in the template. Please, tell me how to solve the problem. Thank you.

mad_dog

What I mean is the slider and the blog with the sidebar below it.

Israel Purchased

When someone enters the site, the following popup message appears: “blockUI requires jQuery v1.3 or later! You are using v1.10.2.” What is that? How can I solve this please?

mad_dog

Hello! Please make sure that you have the latest version of the theme. Btw, what is the link to your site.

Default-user
Israel Purchased

I have already solved it. Thank you.

mad_dog

Nice to hearing that.

Is there any demo content for XML that I can start working on?

mad_dog

Hello! Please read the documentation, there is an option to import the demo content. It uses the XML to import data.

I have a pre sale question.

Can a video be placed in the slider area?

mad_dog

Yes, it you can add the video to the layerslider.

Israel Purchased

How can I make the font of the content texts bigger? Also, how could I change the h1, h2 etc. from capital letters to normal letters? Thank you so much.

mad_dog

Hello! Please post these questions to my support forum and you will be assisted.

Hello, i like your theme, but i have a little problem. When i create a page with page builder and i save it some modules dissapear. And i’m sure that i added the module in the builder. Have you heard about some similar issue? or i’m the only one.? Thank you, best regards. Melissa Gattoni.

mad_dog

Hello Melissa! Thanks for the purchase. Frankly speaking that’s the first time I see such an issue. Please make sure that you do not have any 3rd party plugin that can affect the work of the page builder.

Default-user

Now it seems work.. i dont know why ;)

mad_dog

:) Sometimes strange things happen. Have a good day!

RadCon Purchased

Hello mad_dog,

It seems your theme is not fully responsive. We are noticing an issue on IE8 – 1024px wide. I’m sharing a link with you so you can see for yourself: https://saucelabs.com/scout/live/bbcdc1586d144a72bd4b730e28b9584e

Best regards,
Florence.

RadCon
RadCon Purchased

OK, so once again, you knew it. I’m just noticing you didn’t list Firefox as a compatible browser. Do you know Firefox is used by about 1 people upon 3 in Europe and USA?

RadCon
RadCon Purchased

Oh OK, you have just updated it. When I bought it, IE8 was supported, at least that’s what was written until at leat the 27th of January this year, I have got a screenshot of the page from the WayBack Machine (archive.org) : http://i.imgur.com/6ueB4L3.png

Israel Purchased

I need to place a menu in the footer. How can I do that, please? Thank you.

mad_dog

It requires the changes in the code. The theme design does not have this.

Israel Purchased

The theme is not well visualized in Internet Explorer. How can this be solved, please? Thank you.

mad_dog

The theme does not support IE 8, please check browser compatibility

Default-user
Israel Purchased

My God. How is it possible that it is not compatible with IE 8? I cannot believe it.

Is it possible to add more than 4 team members? I want to add 30 team members, but i get stuck at 4?

When i add some another team module from the team builder i still get the same 4. See: http://bit.ly/1jBPNTr

mad_dog

Hello! Please send your wp-admin to support at gt3.zendesk.com and we will check it.

Default-user

Thanx! Send you a an email

mad_dog

Thanks

Hi mad_dog,

Bought your theme last year and I quite enjoy it. I was wondering if you could post a change log when you post updates. I see that there was an update yesterday but I do not know what is new, what has been fixed or what has been added.

Thanks in advance, Hyper

mad_dog

Hello Hyper! The TF staff disabled the theme by mistake. There was no update.

Default-user

Ahhh gotcha. Thanks!

mad_dog

You are welcome. Have a good day!

Israel Purchased

Problem 1: I cannot add Variable Products. I have added Attributes with their correspondent Terms. When I enter a product, I add the Attributes and then try to add the correspondent Variations and it DOES NOT ADD any Variation. I need to solve this urgently.

Problem 2: Every time I access any page in the WooCommerce admin, a popup window appears saying: blockUI requires jQuery v1.3 or later! You are using v1.10.2

Please, help me. I am becoming crazy.

Default-user
Israel Purchased

Please tell me the email address where to send it, thank you.

Default-user
Israel Purchased

I have already sent them. Thank you so much.

mad_dog

We will get back to you shortly.

Do you have a change log of the update today (Feb 27, 2014)?

Default-user

Nevermind, just read the above comment.

Hello, I’ve got problems with this theme. When I’ve installed it on my server and I move down, the top menu panel doesn’t stay on top, as it used to stay before. On top of that, when the theme’s viewed from a tablet, the menu isn’t responsive when the view format is portrait. Could you help me please!

mad_dog

Hello! You did not follow the instructions in the documentation. The tiwtter API details are not specified. If you do not want to display the twitter line, please remove it. Also, please visit the support forum for obtaining information http://forums.gt3themes.com/viewtopic.php?f=26&t=588

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