An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, tansh, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from tansh:
Turnaround time : 4-24 hrs.
For any query related to item, please drop me mail via contact form below.
Please check this before dropping mail
Go thorugh help document, useful most of the times .
Find it here : Main zip (All files and Documentation) > help-documents > themename-help
- Go through ‘Online help document’ for detailed info and common FAQ.
Get link in above help doc available with you.
Please check this if still need to drop mail
- Always use account you have used to purchase the item while ‘dropping mail’.
- Alternatively, you can provide ‘purchase code’. Be descriptive about the query.
- Provide screenshots if possible.
- Provide your URL and WP login credentials if necessary.
I will get back to you as soon as possible.
Support is provided as per the Envato Policy for Support.
Though we provide support for most of the queries (small changes too, not always though); there is a fine line between support and customization. We cannot provide extensive help in terms of modifications.
Support do not include following :
- Themes modifications and customization (Design + Code)
- Third-party plugin support
- Server side issues
- New Feature additions
- Common Wordpress Queries
Please sign in to contact this author.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.