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126 comments found.

eborg9

eborg9 Purchased

On the Home page, what does “Orders of Examine” mean? And how do I change it to something simple like “Email” ? What file is it in?

ait

ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your technical questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code” | Online Documentation | Frequently asked questions

sdweb10

sdweb10 Purchased

Hello I just updated the theme for the recent security updates and seem to be having challenges with the AIT dashboard settings. The update seemed to delete most of these settings but not all and I cannot seem to things like hours, logo or footer. They reverted back to the doctor logo etc.

Additionally the html links that I put in the service boxes no longer show as links now they just show the HTML on the the site.

Your assistance would be greatly appreciated. Thankyou.

I am running WordPress 4.2.1 with Doctor Theme 1.22

I just added a post to your support called “Theme update Errors”

ait

ait Author

Thanks for your message. I’ve forwarded it to our support staff, they’ll have a look at your questions soon.

Hello. I just reposted in the support forum as I have not hear anything back yet. Can you please take a look and let me know asap how I can fix the challenges with the update.

There thread is “Theme update errors”

Thankyou for your time.

Thanks for your message. I’ve forwarded it to our support staff, they’ll have a look at your questions soon.

Can malware and viruses get into old template versions meaning it is best to always not just keep wordpress and plugin’s updated but also the theme?

Hi,

We maintain all our themes, fix all security issues and update them for new WordPress versions. It’s the best practice to keep your theme up to date.

Please kindly post your technical questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code” | Online Documentation | Frequently asked questions

1) I have the Doctors theme, if I buy the Doctor+ theme will everything transfer or do I have to redo my website from scratch?

2) I paid for the Doctor theme 2 years ago, but our computer crashed, lost our login.. can’t get updates and can’t get tech support to email me back so I can update to the latest Doctor theme… :-( I have an old email proving we bought the theme would love for someone to help on this it #1 will not work. I do not want to redo the full website.

ait

ait Author

Hi, Thank you for your message. Please see my comments below:

1. Doctor and Doctor+ themes are built on different framework, you’ll need to work on your site as elements won’t transfer from the old theme to the new one.

2. Please contact Envato support with this enquiry as we don’t have control over accounts here on themeforest.

HI staff, I have problems with traslation. I translated the PO file and created its file MO. I loaded them into the folder: wp-content / themes / doctor / languages and I set the wordpress language on: settings >> general. But the template appears to me not translated. How can I do to fix it? Thanks

ait

ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your technical questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code” | Online Documentation | Frequently asked questions

ujmsales

ujmsales Purchased

Hello. I’ve purchased the Doctor theme but your website says my purchase code is invalid. There is no other way to contact you on your website. Please let me know how to access the support forums. Thanks.

ait

ait Author

Hi, I can see you’re registered on our support forum since April 2014. You can retrieve your password and log in to your account under the same username as you have here on themeforest. Thanks.

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