95 comments found

  • Bought between 50 and 99 items
  • Canada
  • Has been a member for 3-4 years

Hey man why is google map not showing?

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/sign/register

You support forum account will be generated automatically.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I just tried to do install and I got this error message:

The package could not be installed. The theme is missing the style.css stylesheet.

What do I do?

ait
ait Author

Hi,

Please try to unzip the main package you downloaded from themeforest. Theme is located in WP folder.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/sign/register

You support forum account will be generated automatically.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I can not install wordpress theme by installer. The wordpress notifies fails me when trying to import the theme. Please help me

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/sign/register

You support forum account will be generated automatically.

Thanks

  • Bought between 1 and 9 items
  • Chile
  • Has been a member for 2-3 years

Hi,

Is there an option to disable share button at the menu?

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/sign/register

You support forum account will be generated automatically.

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

A few pre-sale questions: Is there a “drag and drop” page builder in this? How easy is it to customize the pages?

ait
ait Author

You can reorder page sections that means you can customize pages pretty easily, but there’s no page builder in this theme as it was developed more than year ago.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

How does one insert pages that require a patient to complete and electronically sign?

ait
ait Author

Sorry this feature is not supported by default.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

we purchased the theme, followed all the instructions in the document but it is showing a blank page.

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/sign/register

You support forum account will be generated automatically.

Thanks

Default-user

i’m trying to register but it does not accept the purchase code. it says “The purchase code was not recognized! Please try again.”

ait
ait Author

Please send me a private message with your purchase code. I’ll sort it out. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Canada

Hi ait,

Thinking of buying this theme:

1). Can the theme be populated with dummy data to look like your site – on instal, rather than building from the ground up?.

2). The last update says 11th March 2014, however, the version update ends in 2013, why is this?.

Thankyou

ait
ait Author

Hi, Thanks for your message. Please see my comments below:

1. Yes example content is included. You can import it no problem. Please note that images used on our demo site are proprietary and are not included in the the packages as we cannot resell them.

2. There’s no bug to be fixed. We’ll be updating the theme for new Wordpress 3.9 once it’s released.

Gstar72

Thanks ait,

With the updates, I was just confused why the last update shows as: 11th March 14 but when you scroll down the theme page, the Version stops at: v1.17 – 21st of November 2013:

Just wanted to check that you guys were still maintaining the them with updates.

Thanks mate

Gary

ait
ait Author

We’ve updated theme compatibility or theme description. Not the actual theme. Regarding updates we still maintain all our themes sold here.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Canada

Hi Ait,

With the business hrs on the hOme page, can this be removed from the slider and added to another page, or is it built in to the slider?.

Also, if you only have office hrs for Monday to Wednesday, will Thursday, Friday, Sat and Sun show by default, or can you limit fields that can be populated.

Thankyou

Gary

Gstar72

Also, Can the slider images be linked to pages ‘href’...

ait
ait Author

You can control business hours and even remove it. There’re options for that in the admin panel. Slider images can be linked to pages.

Gstar72

Excellent, thanks mate…

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years

Good Evening, I bought your theme and I’m having trouble putting the banner because it is giving an error, pulled out a print of the screen, and follow the link below, how can I solve?

Link to the error: http://prntscr.com/38m2c0

thank you

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/sign/register

You support forum account will be generated automatically.

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi,

Could you tell me which files you changed in the last two updates. I will replace the changed files only, not the entire Theme, because I did a lot of changes on the previous one.

Thanks

ait
ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

Hi,

First of all, awesome theme!

Quick q: When I try to click the blue “Save Options” button (Appearance>Colors & Backgrounds) the loading animation starts and never stops. No matter how long I wait, the options never change. Any thoughts why this is not working properly?

Both theme and WP are updated to their latest versions.

Thanks! :)

ait
ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 100 and 499 items
  • Canada
rchtheme Purchased

I have just upgraded to the latest version of the theme but interesting I can’t see Editor now. my wp version is 3.9.1 and your theme version is 1.20?

Please advice?

ait
ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

  • Bought between 10 and 49 items
  • Greece
  • Has been a member for 0-1 years

Hello, I really need to know how I can change the “Purchase” button at my homepage. I really want to change the fonts and the button with something else.

Thanks

ait
ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

Default-user

Found it!

  • Bought between 10 and 49 items
  • Greece
  • Has been a member for 0-1 years

Hello, I have a problem but now I cant solve it. At my page with the team : http://microvascular-athens.eu/workshop-speakers/

You can see that I have 8 speakers. But at the 1st line are 4 (its ok) and at the 2nd line are 2 and 2 at the 3d line. I need 4 at the 1st and 4 at the 2nd line speakers. Am I wrong?

Thanks

ait
ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

by
by
by
by
by
by