103 comments found

Hey man why is google map not showing?

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/sign/register

You support forum account will be generated automatically.

Thanks

I just tried to do install and I got this error message:

The package could not be installed. The theme is missing the style.css stylesheet.

What do I do?

ait
ait Author

Hi,

Please try to unzip the main package you downloaded from themeforest. Theme is located in WP folder.

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/sign/register

You support forum account will be generated automatically.

Thanks

I can not install wordpress theme by installer. The wordpress notifies fails me when trying to import the theme. Please help me

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/sign/register

You support forum account will be generated automatically.

Thanks

Hi,

Is there an option to disable share button at the menu?

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/sign/register

You support forum account will be generated automatically.

Thanks

A few pre-sale questions: Is there a “drag and drop” page builder in this? How easy is it to customize the pages?

ait
ait Author

You can reorder page sections that means you can customize pages pretty easily, but there’s no page builder in this theme as it was developed more than year ago.

How does one insert pages that require a patient to complete and electronically sign?

ait
ait Author

Sorry this feature is not supported by default.

we purchased the theme, followed all the instructions in the document but it is showing a blank page.

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/sign/register

You support forum account will be generated automatically.

Thanks

Default-user

i’m trying to register but it does not accept the purchase code. it says “The purchase code was not recognized! Please try again.”

ait
ait Author

Please send me a private message with your purchase code. I’ll sort it out. Thanks.

Hi ait,

Thinking of buying this theme:

1). Can the theme be populated with dummy data to look like your site – on instal, rather than building from the ground up?.

2). The last update says 11th March 2014, however, the version update ends in 2013, why is this?.

Thankyou

ait
ait Author

Hi, Thanks for your message. Please see my comments below:

1. Yes example content is included. You can import it no problem. Please note that images used on our demo site are proprietary and are not included in the the packages as we cannot resell them.

2. There’s no bug to be fixed. We’ll be updating the theme for new Wordpress 3.9 once it’s released.

Gstar72

Thanks ait,

With the updates, I was just confused why the last update shows as: 11th March 14 but when you scroll down the theme page, the Version stops at: v1.17 – 21st of November 2013:

Just wanted to check that you guys were still maintaining the them with updates.

Thanks mate

Gary

ait
ait Author

We’ve updated theme compatibility or theme description. Not the actual theme. Regarding updates we still maintain all our themes sold here.

Hi Ait,

With the business hrs on the hOme page, can this be removed from the slider and added to another page, or is it built in to the slider?.

Also, if you only have office hrs for Monday to Wednesday, will Thursday, Friday, Sat and Sun show by default, or can you limit fields that can be populated.

Thankyou

Gary

Gstar72

Also, Can the slider images be linked to pages ‘href’...

ait
ait Author

You can control business hours and even remove it. There’re options for that in the admin panel. Slider images can be linked to pages.

Gstar72

Excellent, thanks mate…

Good Evening, I bought your theme and I’m having trouble putting the banner because it is giving an error, pulled out a print of the screen, and follow the link below, how can I solve?

Link to the error: http://prntscr.com/38m2c0

thank you

ait
ait Author

Hi,

Please kindly post your support questions on our Support Forum. This will enable our dedicated support team to assist you most efficiently. The Support Forum can be accessed at: http://support.ait-themes.com

Please use the following link to register to our support forum: http://support.ait-themes.com/sign/register

You support forum account will be generated automatically.

Thanks

Hi,

Could you tell me which files you changed in the last two updates. I will replace the changed files only, not the entire Theme, because I did a lot of changes on the previous one.

Thanks

ait
ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

Hi,

First of all, awesome theme!

Quick q: When I try to click the blue “Save Options” button (Appearance>Colors & Backgrounds) the loading animation starts and never stops. No matter how long I wait, the options never change. Any thoughts why this is not working properly?

Both theme and WP are updated to their latest versions.

Thanks! :)

ait
ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

I have just upgraded to the latest version of the theme but interesting I can’t see Editor now. my wp version is 3.9.1 and your theme version is 1.20?

Please advice?

ait
ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

Hello, I really need to know how I can change the “Purchase” button at my homepage. I really want to change the fonts and the button with something else.

Thanks

ait
ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

Default-user

Found it!

Hello, I have a problem but now I cant solve it. At my page with the team : http://microvascular-athens.eu/workshop-speakers/

You can see that I have 8 speakers. But at the 1st line are 4 (its ok) and at the 2nd line are 2 and 2 at the 3d line. I need 4 at the 1st and 4 at the 2nd line speakers. Am I wrong?

Thanks

ait
ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

flokki Purchased

Hey there,

love your theme and I already installed it.

The only problem are the special letters in German. The headings wont take any Ö Ä Ü and the font replaces them with some weird standard font.

can you tell me how to make this work?

ait
ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

Default-user
flokki Purchased

sure thing, found the answer there. I downloaded the correct Oswald Font files and went to this place: http://www.fontsquirrel.com/tools/webfont-generator

then uploaded the Fonts to the Ftp server, renamed them (because of the Uppercase) and it works.

You should really consider preloading this theme WITH a font that supports special characters!

djv124 Purchased

To anyone wanting to buy this theme: I just want to alert you to how terrible it is. I hate to be so mean about it, but honestly, I have had nothing but problems with this theme. It starts with the incorrect coding of the revolution slider, as when you try to only have the doctor’s hours and information show up and not the slider, you have to keep the slider turned on. This coding then screws up the widgets on the sidebar. I have several widgets actually hidden behind the doctor times and phone number section, which is attached for some dumb reason to the slider. There’s no way around this either. I didn’t want to use the slider, mostly because it’s too top heavy for what I need it for and also I hate sliders to begin with. Along with this, there is no real support documentation. You will get a basic document file that explains all kinds of super obvious stuff (e.g., to add a testimonial, go to the menu item that says Testimonial. Uh, can we say loudly DUH!!!!). What’s missing are things like how to get the pages to look as beautiful in the theme’s demo, assuming you don’t want to export the dummy content. There is no advanced visual editor, just a bunch of brackets you’ll have to figure out where to put what if you want it to look okay. Speaking of importing, don’t even try it. It’s full of holes and problems galore. I tried to import and only got a few things from the dummy content imported. I was missing the images. When I tried to import that, I had all kinds of issues. So yeah, this is one more purchased theme that promises the moon but delivers a pile of code garbage. And as for the coding, this is the worst responsive looking code I’ve ever seen! Not only that, but there isn’t even documentation on how to set up the site map correctly. Your site map will include all the items you don’t want on there, such as the dummy pages that come with the imported content if you can manage that. And if you import the dummy content, you’ll also have to understand how to really reconfigure the permalink structure. It’s messed up as well. I am blown away by how unbelievably terrible this theme is. I am stuck with it for now, as I’ve gutted most of it and have just decided to work with what is there. But honestly people, save your money. This theme isn’t worth your time.

Default-user
djv124 Purchased

Yeah, I have no interest in going to register on your support forum because honestly, there’s so many problems with your theme and I don’t want to be on your support forum for days and days hoping you’ll respond. I bought this theme to DECREASE the time I have to spend working on it, not the other way around. The fact that I didn’t even begin to list the insane amount of problems with this theme in my post here and your response to what I did list was to tell me to go to the support forums further proves why NOBODY should buy your theme. You obviously don’t care about the users that are buying it. I mean, really, WHY would you attach the doctor’s hours and sidebar to the revolution slider? Why would you make it so that you can’t easily change the HOTLINE title next to the phone (I mean, really, what doctor has a HOTLINE?)? Why would you make it not easy to change the ORDERS OF EXAMINE underneath the HOTLINE, again, something that makes NO SENSE next to an email icon? WHY would you not give or provide the exact pixel width and length for the Logo replacement? I have to sit here and guess how many pixels are needed before it screws up the placement of it on the top of the site. WHY would you make the sidebar widgets be hidden behind the doctor’s hours until you put enough widgets on the sidebar for it to show up underneath the hours part? Seriously, your theme is terrible and I could go on, but do you see WHY I wouldn’t go in the support forum? I shouldn’t have to. You need to fix this theme and look at it from the point of a USER, not a DEVELOPER, as developers often miss the simple things with sites that make them beautiful. I can only hope you’ll actually listen to this instead of just referring me to your support forum.That or I want a refund

ait
ait Author

There’s definitely an issue with your installation. We double checked the theme now and didn’t find any issues.

Default-user
djv124 Purchased

Wow, this is even MORE proof that people who are interested in using this theme needs to stay away from these developers… it’s NOT just an issue with the installation, it’s just coded poorly. Like I said, there is NO where in the site’s back end, for example, that tells me the size requirements needed for the logo so it doesn’t screw up the look of it if the logo I use ends up being too big. There is no way to get rid of that ridiculous HOTLINE statement unless you know how to do css or can get into the html files and remove it. Removing that in Wordpress is always difficult due to the php configurations and unless the html is on the page, it’s something you have to dig to do. Why not just put the OPTION to have that removed in the backend and replaced with whatever I want to put there? Why is the office hour box attached to the revolution slider? That makes absolutely NO sense. Why does the information box hide the widgets on the sidebar until you’ve put about three of them up, then they start showing up underneath the hours box? I mean, I could go on, but this doesn’t seem like an “installation” issue to me. It’s just one more case of a developer like yourself putting up a theme here for us stupid consumers to purchase and not really knowing what we’re getting until it’s too late. I am not trying to be mean, but this is ridiculous and I am warning every single person who thinks about buying this theme to NOT buy it. Look elsewhere, as this theme is nothing but trouble. I mean, when the developer tells you it’s the installation that’s the problem, doesn’t that automatically infer that you, as a consumer, could possibly have problems BEFORE YOU EVEN START USING IT? I downloaded the theme, installed it, and got all these problems right away. Thanks AIT for proving my point.

taktikz Purchased

How do we remove the slider from sub-pages?

Default-user
taktikz Purchased

I have tried doing this, but the slider shows up with errors on sub-pages.

Default-user
taktikz Purchased

any idea?

ait
ait Author

Thanks for your message. I’ve forwarded it to our support staff, they’ll have a look at your questions soon.

How can I change the font in the theme?

ait
ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

Hi.

I am a very worried because I am using wordpress 4 and the colour theme options doesn’t work, among other issues.

Could you help me. Give me your email to send you access to retify this.

Not happy.

Miguel Cordovil

ait-support
ait-support Author Team

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

You can send also login access in forum, inside Secret Content section with your message – will be available just for our support staff.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

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