An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, LoewenWeb, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from LoewenWeb:

Feel free to send your requests regarding bug fixes—including display or functionality issues. Customization and installation is available for an extra charge.

Please sign in to contact this author.

Frequently Asked Questions

The contact form isn’t sending an email, what’s wrong?

Your web host might not have PHP5 installed. See my support area for more details and the fix.

Why isn’t the Twitter feed loading?

Twitter recently disabled version 1 of their API, causing the method used in this theme to stop working. To fix this, download the free update to the theme in the downloads area of your Themeforest account.

The captcha isn’t displaying properly, how can I fix it?

A recent change in the CSS has caused a display issue where gaps show up in the captcha layout. To fix this, open your css/industry.css file and add the following after line 74:

    /* Fix ReCaptcha display issue */
    #recaptcha_widget_div input {
        display: inline;
    }

An error shows up after submitting the form, how do I fix this?

If you’re using a recent version of PHP (5.3), you may encounter the following message:

Deprecated: Function split() is deprecated in /includes/phpMailer/class.phpmailer.php on line 472

See my support area for the fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

by
by
by
by
by
by