An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, muffingroup, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from muffingroup:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new WordPress versions
- Customization and installation services
- Support for third party software and plug-ins
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How do I get support for Doover?
The best way to send us questions is do it via support forum. Each day we get more and more questions, we have many already made solution for theme and much more. You can also use search option, and with that you can find nearly anything you need. That`s why we suggest to use forum for support (your question and our answear could also help many other users). Some links for support forum you can find below:
There is also second way to contact with us – via private message (this is the best way to send us access to your admin panel, ftp, etc…). To do that please go to our profile’s page http://themeforest.net/user/muffingroup and in right bottom section you have contact form. Please use this one to send us pm (of course you must be logged into your TF account to send us message).
P.S. Please be patient and do not send us few the same questions on forum or pm because it won`t speed up anything We strive to get you answers as quickly as possible. We answer twice a day, Monday – Friday and response time can be between 1-24 hours, but is usually towards the lower end of that spectrum. Usually we also reply on Saturdays but Sundays we are off.
When we response for all your email and comments?
We resposne for all your emails and comments between 5pm – 10pm by Current time zone offset UTC/GMT +2 hours.
How to import xml file into wordpress?
Please check this video tutorial http://www.youtube.com/watch?v=0fTHYWEGhAc
How update to the new version of Doover Premium WordPress Theme?
You need to download the latest package from themeforest. In next step just overwrite old files by the new one.
If you didn`t changed any source files everything will be working after update. All data in database will be the same as before update files.
How to create Mega Menu?
Positions in mega menu can be added just like normal posts (by using shortcodes of course) and after that you need to check option “Enable Mega Menu” in Appearance->Theme options->General
Positions for Mega Menu can be added in Mega Menu->Add new
How to get xml file with demo content?
Because some of you want xml file immediately after purchase we already created new & faster way to get your xml file. All you need to do now is go to http://themes.muffingroup.com/xmls/ and choose product for which you need xml and paste your themeforest username and purchase code. After that just click download button and the file will be your.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.