59 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I like this theme.

The filter/sorting for the portfolio screens looks like quicksand? (New to this… trying to learn the techniques / terminology.)

Can you do that same filtering treatment for the blogs? And… can you do them on the homepage? We would like to assign categories to the blog entries, and then allow them to be filtered on the homepage.

Thanks.

  • Bought between 10 and 49 items
  • Bulgaria
  • Has been a member for 1-2 years

Hi, I have problem with cyrillic fonts. I’ve tried everything already to fix but still doesn’t work. Changed the font with Google font plugin, and changed the: define(‘DB_CHARSET’, ‘utf8’); utf8 to iso-8859-1 in wp-config.php file, still nothing. All fonts are changed in the css with cyrillic one- nothing. Waiting for your reply!

DesignerThemes

Please post your issue in our support forum and a developer will help you out. http://support.designerthemes.com/

Thanks

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

Nice Theme. Question: Is it possible to change the font? (like the headers)

DesignerThemes

You can change the font from the custom CSS option in the theme options panel.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
reytor Purchased

Hi just a question; how can I change the background of the footer and tab area, thanks.

DesignerThemes

Please post your question in our dedicated support forum and a developer will help you out. http://support.designerthemes.com/

We prefer to answer all customer support questions in our searchable support forum so that other users can also benefit from our answers. – DT Team

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi, I’m having this trouble with posting portfolio items.

I can upload pictures, write descriptions and publish correctly, but whenever I try to make a preview or visit the item’s link, “page not found” comes out. It’s been happening lately. Even when I click the item from the portfolio menu, it happens the same.

What can I do to solve this? :crying:

DesignerThemes

Hi,

Try re-saving your permalinks in Settings > Permalinks. If you’re still having trouble, get in touch with Steve over at our support system.

Thanks!

Default-user

It worked! :) thank you very much!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States

What is going on with your support site. It used to be really great and now its much more difficult to use? Its down right now and I’m need some assistance with an error that is messing up my site.

This is the error:

Deprecated: Function eregi() is deprecated in /home/content/00/10416600/html/wp-content/plugins/statpress/statpress.php on line 1184-1187

DesignerThemes

Hi,

Our support is here: http://designerthemes.ticksy.com/

Seems to be working fine. Post your issue and Steve will get back to you as soon as he can.

Thanks.

Default-user

Its not working! I log in and get a blank screen with only the footer at the bottom “powered by ticksy”. Again I will say that up until the change of the support page you guys had an amazing thing going. Each theme was separate so we could look at previous issues and now those can’t be found. You should rethink your system…

DesignerThemes

Hi there,

Our old forum is still available to search through here: http://support.designerthemes.com/forum/

In the mean time can you message us through our ThemeForest contact page and we’ll see what is happening with your Ticksy account.

Thanks.

DesignerThemes

Regarding that error you are getting. The error is pointing to a plugin, not the theme, so simply deactivate your plugins one by one to see which is causing it.

Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi again. I have this issue: When I create a portfolio page, the system, instead of showing portfolio categories to select, shows blog categories… :(

DesignerThemes

Please post your question in our dedicated support forum and a developer will help you out. http://support.designerthemes.com/

We prefer to answer all customer support questions in our searchable support forum so that other users can also benefit from our answers. – DT Team

  • Bought between 10 and 49 items
  • Germany
  • Has been a member for 2-3 years
kimoh Purchased

Hey! Very nice theme! Is there any chance to change or delete the copyright information at the bottom “Copyright © 2013 | DesignerThemes.com”?

DesignerThemes

Yes, you can remove the footer credit if you wish. :)

  • Bought between 10 and 49 items
  • Germany
  • Has been a member for 2-3 years
kimoh Purchased

Hello again! I wanted to create an audio portfolio item like you wrote in your theme description (Post Formats (Standard, Image, Gallery, Video, Audio, Quote) but I couldn’t finde any field for this, just for self hosted videos oder video URLs… Is there any option for nice audio embedding?

DesignerThemes

When creating a new post, simply click on the “Audio” tab at the top and you will be given a field for your audio file. The theme does the rest. :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
OrlaJoan Purchased

Hello Your changelog suggests you have updated to version 1.3 this year [2013] but the zip to download of Dope is still 1.2 dated dec 2012. Can I download the tweaked theme now? Thanks.

DesignerThemes

Sure. We just haven’t submitted the update to TF yet. Send us an email from our profile page and I’ll send you the latest file.

http://themeforest.net/user/DesignerThemes
  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 4-5 years
biznest Purchased

HI My site has just started getting a white screen ? It disappears when i switch to a different theme.

Could you help please.

http://appeal.co.nz
DesignerThemes

Your site seems to be working fine. If you have any other problems please submit a ticket over at our dedicated support forum… http://support.designerthemes.com/

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
treble666 Purchased

I tried posting in the forum but i have no license code link in my downloads…

Where can i get 1.3? only 1.2 downloads

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

The BEST way to measure any company is by their support. I fired off 5 questions and within minutes I had answers back that fixed …everything!!

Polite, knowledgeable and kick ass themes.

Well Done you guys and thank you soooo much!!

DesignerThemes

You had me at hello ;)

Happy to help!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Is there any other products that did not download change

DesignerThemes

Sorry, I don’t understand your question.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi! Can you tell where can I put my google analytics script ? I don’t find the text block…

Thanks a lot.

DesignerThemes

We think it’s best to use a plugin for this. Then you don’t have to worry about it every time you switch themes.

I recommend http://wordpress.org/plugins/google-analytics-for-wordpress/

  • Australia
  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

Dear DesignerThemes, Our client wishes to update to WP 3.8 – has this theme been tested with the latest version of Wordpress (january 2014)? Mark

DesignerThemes

Yes, we have tested all of our themes on WP 3.8. If you do come across any issues, just submit a support ticket and we’ll take care of it. Thanks

  • Bought between 500 and 999 items
  • Has been a member for 6-7 years
  • Ireland

Hello,

We took would like to know if the theme is 3.8 compatible.

Thanks

DesignerThemes

Yes, we have tested all of our themes on WP 3.8. If you do come across any issues, just submit a support ticket and we’ll take care of it. Thanks

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi! I would like to buy this theme, it’s great! but I have a question, I see the footer widgets are placed without any particular position and I’m looking to do it in a simple position, like this 1 | 2 | 3 | 4 , inline… is that posible? or has this unfixed positions by default?

Thanks!!

DesignerThemes

The footer is made up of three widget areas that you can arrange however you like.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi I bought your theme on february 2013, installed on my Wordpress and everything was function ok. But now i’m trying to update the portfolio and every time i published a new one i can’t see the video nor the images. And if i update an old one it erases the media files. Everything started after i changed the category names and created new ones, but even if I try to go back putting the previous names it doesn’t work. I haven’t update my wordpress version since i’ve instaled your theme, currently using WordPress 3.5.1. What should I do? Please help me! Many thanks :)

Default-user

I’ve made a test with a youtube video and it works fine, is it then a vimeo issue?

DesignerThemes

I’m sorry you’re experiencing these issues but I don’t think this is an issue with the theme. We have not had any other users report this problem and our demo site is working fine.

All I can suggest is to make sure you have the latest version of the theme installed and try deactivating your plugins one by one to see if one is causing the error.

You can download the updated theme with the fix from your ThemeForest account here… http://themeforest.net/downloads

Default-user

Thanks, It´s very strange, but it doesn´t appear this product in my download folder..is the only one that doesn´t show up. I have wrote to the theme forest contact to know about that.

Respect to the vimeo problem…I updated my WP to the last version, and the portfolio still doesn´t work. I´ve tried with a YouTube video and works fine, but it still doesn´t work with vimeo. Any other suggestions? Thanks!

DesignerThemes

Perhaps you purchased it under a different account? Maybe you can find the order confirmation email.

Either way, open up a ticket in our support forum and we’ll work it out. Thanks

http://support.designerthemes.com/
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