An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by trippleS

They will respond to buyers' questions via email at

Additional information from trippleS:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

Error 1: PHP Fatal error: Uncaught exception ‘RuntimeException’ with message ‘Library path DIR cannot be found.’ in /home/yourdomain/public_html/libraries/loader.php:251 Stack trace:

The problem is your server’s php is low, you must upgrade php versions to 5.4. See the Technical requirements for Joomla 3.x from here:

How to update template with latest version.

At first make a backup of whole site.

Steps: Replace the template only pack with existing template. Path is : Public_html/templates/ts_dotcom. OR you can install the template only pack from extension manager.

I can not have access to my template manager

Just delete all expired cache from System -> Purge Expired Cache then try again.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.