An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
Error 1: PHP Fatal error: Uncaught exception ‘RuntimeException’ with message ‘Library path DIR cannot be found.’ in /home/yourdomain/public_html/libraries/loader.php:251 Stack trace:
The problem is your server’s php is low, you must upgrade php versions to 5.4. See the Technical requirements for Joomla 3.x from here: http://docs.joomla.org/Technical_requirements
How to update template with latest version.
Steps: Replace the template only pack with existing template. Path is : Public_html/templates/ts_dotcom. OR you can install the template only pack from extension manager.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.