An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by pixelentity

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from pixelentity:

All support requests must be submitted to the dedicated External Support Forum

Support for our items includes:

  • Addressing issues related to the actual built-in feature set of each item.
  • Providing updates to ensure continued compatibility of the themes with WordPress.
  • Fixing bugs and reported issues with the item.

Things which are beyond the scope of our support:
  • Customization and installation services.
  • Support for third party software and plugins.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.