An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by templaza
Frequently Asked Questions
How can I contact TemPlaza staff to get support?
Till this moment, there are several ways you can get support from our staff, namely:
When being our member, you have access to our forum where you can post your problem and get support to solve it.
It includes two supporting systems: the Ticket system, by submitting a ticket about your problem to us, member will receive answer to the problem. It is also fast and easy to check whether your problem has been solved and how it is fixed.
The second worth-mentioning supporting system is FAQ includes a lot of useful information to be found.
It is also possible to e-mail to firstname.lastname@example.org in order to ask them for help.
- Note: You have to provide Themeforest License to get support.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.