253 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Can you send me your email address so we can corrrespond in private please mine is claudbev@hotmail.com

etheme

Hello claudbev,

Done.

Best regards, support team

Default-user

I AM WAITING FOR A REPLY PLEASE. OR REIMBURSE OUR MONEY FOR FAILURE TO DELIVER.

to Etheme Uk , I am using a third party to develop a website in doing so I have purchased your product and have engaged hardeep to add photos and information. Both of us have had no success in being able to download and access the template. Can this be resolved immediately as it is now nearly 2 weeks. if you are not able to resolve this then I suggest I am reimbursed.

I do not think my or hardeep request is to difficult to resolve.

Please send us both the download links and passwords and instructions to proceed.

correspondence is below of past communications

Thank you for your payment on ThemeForest. You can view all of your invoices online on this page:http://themeforest.net/users/claudbev/invoices

To view the tax invoice for this payment, go to: http://themeforest.net/accounts/invoice/7832169

thanks

claudio

etheme

Hello, Claudio.

There is no “purchased ” with your nickname.

Pages – http://themeforest.net/users/claudbev/invoices and http://themeforest.net/accounts/invoice/7832169 can’t be accessed from my account.

It would be better to submit ticket with your problem to envato stuff. We don’t send our customers the source files. They get their package from the download section in their profile.

Let me know if you have any questions.

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello

I have a problem. Wne i point on image, it zooms, but when i click on it, there is nothing happens. I want to get pop-up big image, when clicking on it. How to make that?

etheme

Hello lebedevp,

Theme doesn’t have such feature.

If you have more question submit your issue to http://support.ethemeuk.com/

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
caruzko Purchased

Hi, I want to add youtube video to a product, but when I go to catalog ->products there is no Youtube Product tab. Instead I have Marketplace links tab. Could you please help me with this issue.

etheme

Hello, caruzko,

Please, submit ticket – http://etheme.ticksy.com/ Our developer will help you.

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello,

We sent an email ticket to your system, kindly get back to us asap.

etheme

Hello, rabouzeid.

Our support is available 10.00 – 20.00 GMT + 2 (Monday – Friday). We usually get back to you within 24 hours (except holiday seasons which might take longer).

What is the ticket number? I will check its status.

Best regards, support team

  • Bought between 10 and 49 items
  • Brazil
  • Exclusive Author
  • Has been a member for 0-1 years

Good night,

How do I change the facebook page down there?

etheme

hello, andersoonluan.

Please, submit your request here – http://support.ethemeuk.com/ Our developer will forward you necessary instructions.

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

Tags not working on theme How can i make it work ??

Thanks

etheme

Hello OmarKaBoo,

Submit your question to our suppor forum – http://support.ethemeuk.com/ Our developer will reply asap.

Best regards, support team

  • Has been a member for 1-2 years
  • Indonesia

how to change speed slideshow banner ?

etheme

Hello, rey45revenge.

Please, resubmit your request on our forum – http://support.ethemeuk.com/

Our developer will answer your questions.

Best regards, support team

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
postarme Purchased

Hi. I keep getting this message when I attempt to follow the instructions on installing the theme: Notice: Undefined variable: text_phone_number in /home5/postarme/public_html/sippibond/catalog/view/theme/dresscode/template/common/header.tpl on line 210

etheme

Hello, postarme.

Please, resubmit your request on our forum – http://support.ethemeuk.com/

Our developer will answer your questions.

Best regards, support team

Default-user
postarme Purchased

That link is too much run-around chasing my tail like a dog or something. Who designed it? Were they thinking of end user experience at all? That shit looks like you’re deliberately trying to avoid people. SMH.

etheme

It is very inconvenient for us to monitor multiple places if support requests where made ( themeforest different products/accounts comments, our themeforest mail accounts, facebook group, twitter etc) Therefore We decided to channel those requests at one place and make it available to everyone so everyone can get benefit.Our developers haven’t access to the cooments section. That is why the only place where you can get qualified support – is our support forum.

We think that it is good idea. The same scheme are using all top developers/teams on TF. We DON’T avoid people. I’m confused and i’m sory for the inconvinience.

Let me know if you have any questions.

Best regards, support team

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
postarme Purchased

My original question is encapsulated by you taking a look at: http://sippibond.com . The error message will be right there in your face. I would appreciate it if you could help me figure out how to get the theme DressCode to display correctly. Thank you.

etheme

Hello, postarme.

Unfortunately i’m not a developer and can’t help you. The only place where you can get qualified support is our support forum – http://support.ethemeuk.com/ Please resubmit your request there – our developer will check your issue.

Best regards, support team

  • Bought between 1 and 9 items
  • Romania
  • Exclusive Author
  • Has been a member for 1-2 years

How to modyfi the header and footer like here ! ( not logo just colors and size)

http://sirbakealot.sg

And how to set text color from header and footer

WHAT PARTH OF PHP/HTML TO EDIT.

FROM DRESSCODE IT WILL SET ALL ( HEADER MAIN AND FOOTER) ONE COLOR AND THAT IS A BIG FAIL !

etheme

Hello donpabloo,

Submit your question to our suppor forum – http://support.ethemeuk.com/ Our developer will reply asap.

Best regards, support team

  • Has been a member for 0-1 years

About Custom menu title:
I noticed it on main menu and I logged in in the demo administration. I noticed it is possible to add more than one module with custom HTML, and it is possible to put it on main menu, or somewhere else. All this like great, but all modules are with same title?!
I searched here about this problem – the answer is that we can edit some php-file to change the title string, but again – all modules with one title…. Looks strange…..

etheme

Hello membera,

Submit your question to our suppor forum – http://support.ethemeuk.com/ Our developer will reply asap.

Best regards, support team

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • United States

before purchase… is it possible to add a size chart, and additional fields for products…

etheme

Hello, GRB.

Only manual update should be done (code editing). Our programmer can give neccessary recomendations.

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi

Is it possible to have flags instead of language name in theme header?

Thanks

etheme

Hello, majestic-mode.

Please, submit your request on our support forum – http://support.ethemeuk.com/

http://support.ethemeuk.com/viewtopic.php?f=5&t=4&sid=e144799e4948af05d20e7e44bd9ddcac

Our developer will answer your questions.

Best regards, support team

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