264 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi Etheme, First of all I would like to say you got a great theme here and the support provided makes purchasing more appealing!! Having said that, I have some pre-purchase questions: (1) Is it possible to remove/disable the block containing “Original Product”, “Free Shipping” etc (2) While using an (Android) smartphone, I noticed the shopping cart doesn’t change when adding >2 of the same item. Is this a common bug? (3)Is it possible to permanently enable the “hide footer”?ie make the “offer the day”, “twitter feeds” widgets visible permanently? (4) Is it possible to remove/disable the “contact info” and “twitter feeds” widgets and instead place there other promotions, eg “offer the week”

Kind regards, Safari

etheme

Hello Safari,

1) Yes. Our support has quick solution for this. 2) I don’t see this issue on my Android. 3) Yes. Our support has quick solution for this. 4) Yes. But it need some custom work.

Best regards, support team

Default-user

Hi Etheme, thanks for getting back so promptly! Ignore quest (2), I probably didn’t attention. I am glad to hear (1) and (3) have easy & quick solutions! With respect to (4), will the custom work demand an extra fee? If so, how much? Or is it a relatively “easy” task I can do myself?

Kind regards, $afari

etheme

Hello $afari,

You can hire any developer for this task, if you want me to do this please send more detailed description of your needs to etheme2@gmail.com

>>>Or is it a relatively “easy” task I can do myself?

It depends on your skills.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Tarynleej Purchased

Hi

Sorry if you’ve already answered this but can you please tell me the optimum product and category image sizes – also how do you allocate the secon product image?

Thanks

etheme

Hello Tarynleej,

Please submit your question to http://etheme.ticksy.com/

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Tarynleej Purchased

Hi

Managed to resolve image issue by installing bigger ones..

Now struggling to remove the “information” menu that appears under the slider – just want to get rid of 30 day return and cash on delivery – have actually deleted these from the information module BUT they’re still on the menu..

Can you advise please

Taryn

etheme

Hello Tarynleej,

Please submit your question to http://etheme.ticksy.com/

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • United Kingdom
EyeCandi Purchased

Hi there I have just bought this theme and I have received this when I have been trying to sort out my twitter feed

The Twitter REST API v1 is no longer active. Please migrate to API v1.1. https://dev.twitter.com/docs/api/1.1/overview.

Can you please advise me on how to get this to work as twitter is a very important part of my business

Thanks

etheme

Hello EyeCandi,

Our developer is working on this issue. We will release fix ASAP.

Best regards, support team.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
lydia2012 Purchased

I also got the same problem. My site:http://alsa.com.tw/index.php

The Twitter REST API v1 is no longer active. Please migrate to API v1.1. https://dev.twitter.com/docs/api/1.1/overview.

etheme

Hello lydia2012,

Our developer is working on this issue. We will release fix ASAP.

Best regards, support team.

Default-user
lydia2012 Purchased

Thank you. ^^

etheme

Sorry for the inconvenience.

Default-user
lydia2012 Purchased

Hello, did you fix it up?

etheme

Hello lydia2012,

Yes. Download latest package version in your themeforest account.

Best regards, support team

Default-user
lydia2012 Purchased

I got it, thank you.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • United Kingdom
EyeCandi Purchased

Can you also please tell me in Opencart how to change the slider from 2 small images to one large image per item as I want to be able to stretch one banner a long the whole page

Thanks

etheme

Hello EyeCandi,

Please submit your question to http://etheme.ticksy.com/

Best regards, support team

Default-user
EyeCandi Purchased

How can I do that when it wont let me submit anything

etheme

Hello EyeCandi,

First you have to register at http://etheme.ticksy.com/ and submit a ticket using your purchase code. See instruction at etheme.ticksy.com how to get purchase code.

Best regards, support team.

Default-user
EyeCandi Purchased

I have my purchase code but it will not let me sign up for some reason. I have tried with facebook, twitter and my email address

etheme

Hello EyeCandi,

I test “Manual Sign In/Register”. It works perfect for me.

What error message did you get?

Best regards, support team

Default-user
EyeCandi Purchased

Its sorted now thanks and waiting for a reply xx

etheme

Hello EyeCandi,

Our developer will reply ASAP.

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi

Just bought the theme and it is awesome, i would like to ask one thing about the youtube video tab that i am from pakistan and youtube is ban in pakistani so we are not able to logon to the youtube. There is any solution for this tab that i can add embed video from dailymotion?

waiting for your positive response.

Thanks

Abdul Samad Karar

etheme

Hello samadkarar,

It needs custom work to add embed video from dailymotion. You can email quote request to etheme2@gmail.com.

Best regards, support team

  • Bought between 50 and 99 items
  • Finland
  • Has been a member for 4-5 years
masama1 Purchased

I would like to add “new product” just like “on sale”. Can you help me to do this? I know its not regular support question thoug..

etheme

Hello, masama1.

This issue is carefully explained in our video manual. Did you view it – http://youtu.be/8VeqLDvgH6I

Best regards, support team

Default-user
masama1 Purchased

I did not find this from video. What i want to do is add totally new label for product that are just arrived

etheme

Sory,for my misunderstanding. There is no such option with new products. We have only on sale and video labels.

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • United Kingdom
EyeCandi Purchased

Hi there, I would like to change the wording for FREE DELIVERY to FREE UK DELIVERY, the CASH ON DELIVERY to SIGN UP AND SAVE and 30 DAY RETURNS to RETURNS. Can you tell me how to do this please xx

etheme

Hello, EyeCandi.

Please, review our customization video manual -

http://www.youtube.com/watch?v=8VeqLDvgH6I&feature=youtu.be

(5-6 min)

Best regards, support team

Default-user
EyeCandi Purchased

Thanks for that it has helped greatly. I just want my home page top slider to be a wider width to take one picture and then it is as I want it xx

etheme

It would be better to submit ticket with this request to our developer – http://etheme.ticksy.com/ There is now such option through the admin panel.

Best regards, support team

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • Ukraine

I look you video instruction and my brain exploded!

Edit phone, mail, skype, block titlle in source files? Are you serious? it’s a very bad job!

etheme

Hello, Extremum.

I think we will make neccessary updates in the future. I agrree with you , some issues should be done using backend.

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Romania

Hi! First of all, you’ve done a good job with this opencart theme. Thanks, you help me a lot with it. I only find a issue and I hope to solve it. The menu doesn’t work properly in IE. I check your demo too and has the same problems when is IE used (the subcategories aren’t visible just the square and you have to click on it to make them visible). Is it a solution for this, another then no using IE anymore? :) Thanks in advance for your reply.

etheme

Hello, mesajptmine.

What version of ie did you use? We have tested our theme in ie8,9,10… It seems to be ok.

Bestr egards, support team

Default-user

ie10. I could send you a print screen to see

etheme

Please, submit ticket – http://etheme.ticksy.com/. Our developer will check it.

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
papeda Purchased

Hi, how to update twitter api or to get twitterfeed work again.

kind regards

etheme

Hello, papeda.

Please, download the latest package with our theme. All necessary updates there.

Best regards, support team

Default-user
papeda Purchased

is it possible to just update a speciific file related to the twitter api

etheme

If you want to update only Twitter, you need to upload the file – \catalog\view\theme\dresscode\template\common\twitter.class.php

Best regards, support team

Default-user
papeda Purchased

tnx very much for the support :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
zivkong Purchased

May I know how do I enable or add “Welcome, [username]” in the header?

etheme

Hello, zivkong.

you need to add manually in the file \catalog\view\theme\dresscode\template\common\header.tpl code like this: <?php if (!$logged) { ?> <?php echo $text_welcome; ?> <?php } else { ?> <?php echo $text_logged; ?> <?php } ?>

Best regards, support team

Default-user
zivkong Purchased

how to I add it exactly on top of the shopping cart? I mean, the css id “welcome” is not linked as it shows black text and not align properly.

etheme

it would be better t osubmit ticket – http://etheme.ticksy.com/ Our developer will help you.

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi,

I recently purchased this theme, can you tell me the size of images used in preview (main page), i need to purchase these from Bigstockimages as they are available in various sizes.

Thank you,

etheme

Hello Greenman121,

In our demo we use 900×600 size photos.

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Thank you for the prompt reply.

Which option do I select if I want additional products to be displayed on the home page? Also, the side categories seem to have disappeared, how do I enable this option?

Look forward to your reply.

etheme

Hello Greenman121,

Please submit your questions to http://etheme.ticksy.com/. Our developer will reply you asap.

Best regards, support team

  • Has been a member for 1-2 years

Hello can you help me?I buy this your themes but I can’t installation it my skype: phoenix_reborn

etheme

Hello huuhuan3443,

We don’t provide support via skype.

Please submit your installation steps and error message to http://etheme.ticksy.com

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
  • United Kingdom
EyeCandi Purchased

I really am still struggling to get this bloody Twitter feed sorted. I am not a developer hence I pay for someone to create a template. Please can you tell me when this is going to be rectified on the template, or give an idiots guide on how to fix it please

etheme

Hello, EyeCandi.

This issue was already update in the new version 1.4 which you can download from the TF.

Best regards, support team

Default-user
EyeCandi Purchased

I have just downloaded the template again and uploaded it all but it is not working. Am I doing something wrong?

Default-user
EyeCandi Purchased

I have just uploaded the template again and it is still not working. Where am I going wrong?

etheme

Please, submit ticket – http://etheme.ticksy.com/ Our developer will check it.

Best regards, support team

Default-user
EyeCandi Purchased

I have done so and hope for a speedy response, as I paid good money for this template and it is wonderful, but would be better if everything worked as it should do xx

etheme

Please, specify the number of the ticket. We will check it asap.

Best regards, support team

Default-user
EyeCandi Purchased

68863

Default-user
EyeCandi Purchased

sorry for some reason it did not show up but I have been told it has been forwarded to a developer. I just need it fixed. xx

etheme

Please, specify the number of the ticket. We will check it asap.

Best regards, support team

Default-user
EyeCandi Purchased

68863 is the ticket number

Default-user
EyeCandi Purchased

68863 is the number

etheme

already replied

Best regards, support team

Default-user
EyeCandi Purchased

Yes but I have literally just downloaded the new theme in my download area here, uploaded it and still cant get it to work. To be told that I might have got my twitter username wrong is a little angering as I am not stupid. Which upload am I supposed to be using as I have tried both and still not working

etheme

Please, be specific with the developer, send her ftp credentials. She wil lcheck the files on your webserver.

Best regards, support team

Default-user
EyeCandi Purchased

it seems i am using version 1.3.6 but do not know where to update it to the new one as I literally downloaded this on here the other day

Default-user
EyeCandi Purchased

I have now sorted this issue, thank you for all of your help xx

etheme

good luck!

  • Bought between 1 and 9 items
  • Has been a member for 5-6 years
VARGI Purchased

How do I remove the Language EN icon from the header?

etheme

Hello, Vargi.

Please, submit ticket – http://etheme.ticksy.com/ Our developer will forward you.

Best regards, support team

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, is this compatible with OpenCart 1.5.5.1?

etheme

Hello, ahmadalattar .

Yes of course.

Best regards, support team

Default-user

thanks for the fast response

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
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