46 comments found

Hi Duotive – this is my first Theme from you guys but doubt it will be the last!

Wondering if there is ANY way to make the complex slider fit out to the 1010px size of the content. Been doing the usual search through but struggling to find it. If you can point me in the right direction that would be great. Thanks and great theme!

duotive

Hi. Thanks for choosing our theme and for your kind words. Please come to the forums and we will try to get that problem solved there so others can benefit from the answer. The forums are here – http://support.duotive.org/

duotive

Hi,

Thank you for your comment! We really appreciate your support!

Please join us on our support forums http://support.duotive.org and we’ll try to take care of it as soon as possible. While you register, please make sure you fill in the temporary WordPress access credentials so we can save some time.

Also, in the title of the new topic you’ll post please specify: “Ovidiu — Wider Complex slideshow”. So, my colleague knows it’s addressed to me.

Best regards,
Ovidiu.

duotive

There you go…we both answered. :)

Antje210 Purchased

Hello eveyone, I tried to add new googlefonts to the theme. Unfortunately if I choose a new one the do all look the same and dont look like the font? How can I fix this?

duotive

Hello. We need to take a closer look on the support forums – http://support.duotive.org/

nwhidden Purchased

just purchased this theme. I dont see a way to install demo content. Can you please instruct?

duotive

There is no such feature described in the themes presentation, so unfortunately, we do not have demo content.

nwhidden Purchased

Is there a way to hide a contact form field? We do not want ‘Company’ to be an option, but I dont see how to remove or add fields.

duotive

You cannot remove fields or add fields. Such options where not advertised. If you want you can rename it, and i will help you with that on the support forums – support.duotive.org

Like the look of this – can you tell me what the options are for the portfolio / gallery meta? You’ve got the demo data based around a project launch, but I’d like to have customised meta around an art gallery exibition. Is that possible?
Thanks.

duotive

Well there are no custom meta firlds that can ve edited by the user. Hiwever, the strings that are used there can be changed, so you can basicaly have other fields.

Default-user

Ok. Thanks. Please can you post a reply here when you do include custom meta fields and I’ll purchase.

duotive

You’re welcome. Each field has an attached icon, so we do not have future plans to include custom fields. Thanks for your interest anyway.

jbbman Purchased
Loving the them still. Do need help as my BLOG is set up according to your documentation. Am matching your style off the demo site here: http://demo.duotive.org/duotive-keep/blogs/blog-with-sidebar-classic/ Except it’s not working. Anyone else experiencing that? Way to resolve? Just me? www.organiccomm.com/blog

Issues: No Sidebar at all no matter what template I choose or assign, no blog page images (but images do show on individual posts).

Believe there must be an error in the blog template page.

duotive

Thanks. Please join the forums – http://support.duotive.org/ – so i can take a look at the problem closer – login into your website and see what you have there.

Hi,

I’m considering buying the theme (after Duotive Three and Five) but still have a question. Can I use a normal page or blog as the homepage or does it have to be one of the frontpages as shown in the demo? Thanks!

duotive

Hi.

Thanks for considering the theme.

Yes, the theme works like 5ive and three, so you are not blocked to using the frontpage layouts.

My pleasure, and sorry for the delay, but it’s weekend :D

Keith0417 Purchased

is there an installation PDF that I can print out?

duotive

You have a documentation folder with a html gile that you can print out

Default-user
Keith0417 Purchased

Found it. thank you

duotive

You’re welcome.

I have a problem with IE 7,8 compatibility, After adding IE conditional comments in the header.php the browser error message i set appears shortly then the body disappears and shows a blank white screen with a smiley face. Could you please help. Here is my site http://pamca.org

duotive

I can take a look on the support forums – http://support.duotive.org/ – but cannot promise that i can solve anything, because the theme is not advertised to be compatible with ie7.

I would like to purchase this theme. I see it does not support Woocommerce out of the box. DO you foresee problems with running Woocommerce with this theme? It would be an awesome feature to be able to display my shop items on your slider, and click and be sent straight to the Woocomerce shop to buy. Would that be possible to do?

duotive

Thanks for considering the theme. From what i have seen about woocoomerce, it needs special attention in the theme to make it work properly with any theme, and this theme does not have special attention directed to it.

The requirements are to add some file to the theme’s folder. I can presume that uploading the files and activating woocoomerce will make it work with the theme without issues, but if your main focus is the shop, you should go for a webshop theme, as there are features that might need more attention and the theme was not intended for the use.

You can have any links in the slider, so if you might want to use another theme for the shop, you can surely link your products in the slider. Not auto adding the products, but you can link to them.

Hi, The Duotive themes look amazing. We’re considering purchasing this but I have a question. On the Duotive 3 template, it appears that the slider allows you to preview the text on the post when you hover over the image…does the “keep” slider allow you to do so? We’re looking for a homepage that previews highlighted posts, not just the images attached to the post. Thanks

duotive

Hi. Thanks and i am sorry for the late reply. I made the reply in my mind and thought i have answered. None of the themes has posts in the slider. :( However the keep slider also has extra info for images in the gallery slider, but they are activated on click and not mouse over, because of mobile compatibility.

Demo content upload .xml files would be a nice starting point for this… Was a little upset after purchasing to find it doesnt have this option.

duotive

We’re sorry to hear that, but on the theme presentation page, here on Themeforest, we don’t mention anything about demo content, so naturally one assumes there isn’t any to be had.

If you would’ve asked us before purchasing our theme, we would’ve told you we don’t distribute the demo content.

Best regards.

PS. If you carefully follow the detailed instructions within the theme documentation you’ll be able to make a website that looks even better than our Demo website.

Default-user

You have to remember not everyone approaches every project the same way. For the high volume I do it’s much easier for me to have a VA install the theme demo content and then have a content team replace all the demo content. This gets me close to a finished product for a client much sooner than having to go through read documentation and build the site myself from scratch, or hire someone competent to do it themselves (costly) This way a couple of final tweaks and custom mods and its out the door and done. I like to work smarter not harder. Wouldn’t take much to include demo content. Just a thought… as you’ll find many buyers on theme forest look for it and many authors do supply it.

duotive

Thanks for sharing your ideas. I will try my best for the next theme to include demo data :)

I’m having a difficult time figuring out how to set Duotive Gallery options inside of single project page for project type gallery. The documentation on this is basically non-existent. Just quickly point my in the right direction and please do not suggest I join your support forum as I am not interested.

duotive

You need to select the Post content type “Gallery” and then upload images using the Add Media button (make sure you actually upload the new images) then save the project (without inserting the gallery).

This is from the Documentation:
The “Image”, “Gallery” and “Slideshow” post content types are dependant on post-attached images. If you don’t have any images attached, neither of them will show up on your blog page/listing.

You need to upload (attach) new images to your posts/projects in order to use the gallery functionality.

I have a problem with my version of duotive keep. The shortcode for horizontal tabs in posts is not working. Even after filling through the html (text) format, nothing displays on the front end. Kindly help urgently.

duotive

Replied on the forums. Posting there will get the fastest response, so just post there. :D

Default-user

okay thanks

duotive

You’re welcome

Hi, I have just purchased and uploaded the theme to my siteground hosting – however I get this error message no anytime I click anything in the admin panel.

Fatal error: Cannot redeclare duotive_contacts() (previously declared in /home/laurenm1/public_html/wp-content/plugins/duotive-widgets/duotive-contact-widget.php:13) in /home/laurenm1/public_html/wp-content/themes/duotive-keep/includes/duotive-widgets/duotive-contact-widget.php on line 14

duotive

Hi.

I will reply on the forum for your question.

Hi -

We’re currently running a slightly customized (RTL) version of Duotive Three, and would like to upgrade to Duotive Keep mostly for the responsive features.

Can you comment from your experience on how smooth this update can go? Is there any backward compatibility in these themes, or should we expect a lot of adaptation work?

To clarify, I’m a Web Developer, asking on behalf of my client, who had a different developer adapt Duotive 3 via a sub-theme for her needs.

Thanks!

duotive

Hi.

The two themes are created with totally different concepts, so an adaptation is not quite possible. It would be easier, to make a fresh install of the new theme and copy the content manually in the write places, than installing the theme over,

luiggi45 Purchased

This template looks great, but lacks of support. You may have issues not solved in the forum and it DOES NOT included demo content and the author is not interested in providing it.

duotive

Thanks for sharing your thoughts.

You added a post and waited for 15 minutes for a response and than tells that he did not have help. You can be the judge of that.

He considers that the lack of demo content is a lack of support.

He has no experience with our support forum, so he cannot say if our support is good or not. He only joined to complain about how we do not offer theme support, based on the fact that we do not have demo content.

We did not advertise that we have demo content on the theme.

If demo content was a selling point for you, a question would have sorted things out, and you would have found out that the theme was not for you.

We take no offense in you not liking the theme, but do not judge a free support service, based on no experience.

That said, we will not have demo content for the theme, and if you do not want to use the theme without it, feel free to ask for a refund, on the ground that you where expecting a feature that was not advertised.

Curious.

Hi there, First of all, many thanks for a beautifully designed and well-crafted theme. I’ve been using it for a number of months without any issues, but all of a sudden I now have the first issue I’m unable to solve on my own.

The problem first appeared when I tried to update the Jetpack plugin, and so I thought it was a Jetpack issue. Then I tried going to the main Themes page, and get the same fatal error:

Fatal error: Cannot use object of type WP_Error as array in /home/helix3/public_html/sustnrs.com/wp-content/themes/duotive-keep/includes/framework-elements/theme-update/class-envato-protected-api.php on line 344

Since it’s in the duotive-keep folder, it seems that the issue is coming from there. Any ideas on how to fix this?

Many thanks, Ryan

duotive

Hi.

Thanks for your kind words, and i am happy that you are pleased with the theme :)

I need to take a closer look at what that error is, so please join the forums – http://support.duotive.org/ – post a question there. When you signup please add your WP/FTP details and i will login and see what i can do :)

You’re welcome.

Default-user

Hey thanks for the quick reply. I just went back into WP today, and the problem seems to have been resolved. I’m able to update the plugins and access all sections of the admin area without getting the fatal error.

Thanks anyway for the offer to take a closer look!

duotive

Glad you sorted it out! You’re welcome!

Hello,

I’m considering purchasing this “Keep” theme as I’ve had great success on another project with a different Duotive theme. Beautiful.

I’m an amateur, though, so it takes longer for me to figure things out.

And I cannot figure out from looking at this whether I can change the “Keep” to my own word or whether I can change the header content at all. Can you please clarify this for me?

Thank you.

duotive

Hello.

Yes, you can upload your own logo as you did for the other theme. :)

Thanks for your consideration and feel free to ask any questions you might have.

Hi, I’m considering buying this theme for an alumni website. I have used one of your earlier themes and really like your beautiful design. Does this theme allow for us to add an events calendar plugin? We want to feature our club’s events (through the Events Calendar for WP). Is it compatible with your theme? Would it be possible to create an Events page?

duotive

Hi! Thanks for your kind words and for your consideration. The plugin should work, however the theme was not designed or tested with it, so i cannot be 100% sure.

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