2125 comments found

Just purchased duotive three theme and unable to upload.

Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed.

Don’t want to use WinAce – it’s buggy and comes with a lot of problems. All I want to do is use this theme or get my money back. Any suggestions?

duotive

Thanks for the purchase. Unzip the theme pack and inside you have the duotive-three.zip witch is the actual file. Upload that. Also for more support please join the forums – support.duotive.org – and before that please watch the video tutorials that are in the documentation folder in the same unzipped theme pack.

Can a shopping cart be integrated into this theme? And can the social media links be changed, such as adding pin interest in place of myspace.

duotive

You’re welcome.

The new theme does not have a time stamp set for it, because thing get more and more complicated to make compatible with phones and mobile devices, and we like stuff to work properly, so we are not rushing.

You cannot exchange a theme for another, because this marketplace is not in our control. We are just a supplier and have no control over the purchases here.

The themes work on phones and mobile devices, and links cannot disappear as you say, believe me. However if you want a proper mobile, and want to use one of our themes, you should wait for the future release.

You did not find any future release. Fortune has some age to it. This is our portfolio – http://themeforest.net/user/duotive/portfolio – and as you can see there are 5 themes. None of them are responsive. Just the next one will be responsive and mobile happy.

Default-user

Ok. I would like to wait for the new theme. I just don’t know if I should. Can you share some insight on the overall design layout of the next duotive website? Which duotive is it most similar to? I really hope three :).

duotive

Thanks. My partner said three, but for the moment i do not see it :) It has it’s original design :) It’s original. But we do not have eberything now, so i cannot tell you.

How well does this theme display on mobile devices eg tablets, smartphones etc. I noticed the layout is “fixed” which I guess means it is “none responsive”. Thanks.

duotive

Hi,

First of all, thank you for your comment! :) Duotive Three is not a responsive theme. At the time our themes were in development, responsive wasn’t our main focus (the theme was released quite a while ago). They do work on mobile devices, but with zoom in/out functionality.

I hope this answers your question.

PS. Our next theme will be responsive and it’s currently under development. It will be released in the first part of this month.

Is it possible to change the height of the homepage slider or static image please?

duotive

Hey there,

Unfortunately, Duotive Three doesn’t have a height option for the Gallery slider, but Duotive Fortune—on the other hand—has such an option and is more flexible. If you’re looking at Duotive Three for the Gallery slider, I would take a look at Duotive Fortune. It is an over-all better theme than Three.

Hi,

Thanks for the quick reply. Duotive Fortune is a nice theme but unfortunately for my particular project it’s not suitable. Duotive Three would have been the better choice.

Never mind.

duotive

You’re welcome :)

duotive

Please do tell me what slider. If it’s not the gallery slider i may be able to help you change the height :) ( dev )

If I go for the slider it will be the Nivo slider. However, I may just decide on a fixed image instead.

I will probably go for a fixed image on the home page but it would be nice to have the option of the Nivo slider at a later date if it was possible.

If it is too much work to change to a Nivo slider at a later date it’s not a big deal.

duotive

We can change that, no problem. It’s an easy change. So if that was stopping from using the theme, you can go ahead. I will make the change on the support forums when required :) Just tell me that i told you here that i will do it for you :D

That’s brilliant! Many thanks. I’ll be purchasing shortly. When I’m ready I’ll be in touch.

duotive

You’re welcome and thanks for the future purchase.

Just purchased.

duotive

Thanks. When you have it set you are welcome to come to the forums and ask for the change :-). Thanks again.

I’m having problems with some text in a box paragraph on my site. I have 3 lines of centralised text. Lines 1 and 2 are using H4 and line 3 H5 formatting. However, on line 3 I wish to add a link (to contact page) to the text. Whenever I try to add the link and then save the change it then disappears (the link). I would also like to make a phone number that I’m using on line 2 much bolder (maybe larger perhaps instead) than the text around it so that it stands out. Not sure if this is possible.

Hope you can help with this.

duotive

As i said yesterday. I will help on the forums. The comments are not for support. Please join.

I’m about to create my own page title background images and I notice that you recommend they be as wide as possible with a height of 138 px. Can you please be a bit more specific on the width so that I can create images which are the best size in your experience?

duotive

In that theme we used 1680 because that was the biggest that we have seen at the time. Now we recommend using 1920 or 2560 if possible. Also for more questions please join the forums.

Oops! Sorry about that. I’ll send them via the forums. Would help if I actually read your message properly!

duotive

Don’t worry. After the holidays and this week i am distracted too, so anything is allowed and okey :)

Default-user

Actually I can’t see where to join the forums. Can you send me a link please?

Thanks.

nraich Purchased

I am loving this theme ! I am only having one problem I have set up the gallery page inserted a gallery then I use the gallery template when i do this the gallery template is above my gallery on the page and is empy while below it is the normal gallery. Then when I go back to delete the short code the gallery goes with it =/

duotive

You have to delete the shortcode from the HTML editor. Just delete the text and not the images. For more support pleas join the support forums – http://support.duotive.org/

jmfa Purchased

Hello,

I’ve purchased the duotive three. Some items doesn’t work, specially the footer wich is NOK on all pages and, as my site is for photography, the main item Portfolios for me. I read your description to get a main portfolios category and have another sub-category but it dosn’t work as on the main portfolio page appear all post with portfolios category and the other. So now, I turn off the link between the main category portfolio and created another category: the main page portfolio looks right now but I can only access to sub-category by the menu bar (I test now with sport category only) or by the item view all => view sport but I cannot access by the post sport with the featured image. What’s wrong. I work with the latest WP version. You can have a look at http://jeanmarcfanon.com/duotive I need some help, I probably don’t understand something!

duotive

Hi,

Check out the second question listed here: http://themeforest.net/item/duotive-three-complete-wordpress-template/232555/faqs

If that doesn’t help, please register on our Support forums and copy/paste this comment there. When you register make sure to give us access to your Wordpress installation filling the required form fields.

jmfa Purchased

Thank you for yur answer. As I mentioned, I followed the step explain in the FAQ link you’ve mentioned. It doesn’t work. So I will open a support forum question.

duotive

You’re welcome. See you on the forums.

Hello, I have templates with other premium problems with Nextgen and Justivied ImageGrid. So I want to another template. Duotive Three works fully with the 2 plugins? When I bought and it does not work, is there money?

Thank you

Default-user

If the 2 plugins do not work with this template, can I get my money back?

duotive

Sure. You can try – http://support.envato.com/ . It does not depend on me to give it back. I am almost 100% sure, that money back will not happen because of plugins not working.

duotive

And surely you can ask for help on the support forums, before asking how to get a refund, but if that is your choice, go ahead.

stanny Purchased

Hi, just come back from break to the site I am working on and the Blog page templates are now not displaying anything..! Am I missing something simple, it was working last year but not this year…

duotive

Hi. Replied to the other comment.

stanny Purchased

Hi, have submitted this to the support forum. Cheers.

duotive

Hi. Will reply on the forums shortly.

Do you have a demo file (.xml) to provide so I have a starting point to work off your theme. To look similar to your demo site?

duotive

There is no such thing unfortunately. I am sorry.

Installed the theme, but it’s very slow loading. Switched back to the default theme and had no problems with load time. Is there any thing that can be done to reduce load time?

duotive

Please join the support forums so i can have a closer look. The forums are here – http://support.duotive.org/

marinaz Purchased
Hi, I’ve purchased your template more than a year ago. Recently I updated WP to 3.5 and I notices right away that all blog post got messed up. Old ones had disappeared and last one multiplied. http://marinaz.com/blog/ Have you had this problem before with your template (I did not update from the version I bought) and WP 3.5?

Thanks

duotive

Hi. Thanks. I have never come across that kind of issue with any of our customers. However, please update the theme and than if that does not work, please join the forums – http://support.duotive.org/ – so i can take a closer look at the problem. To learn how to update please watch the related tutorial video in the theme documentation.

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