An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
I need help with this theme, what now?
Please note that access to the support forum is restricted to verified buyers only. To apply for access follow these two simple steps:
Step 1 – To register a new account for the support forums, please contact me through the contact form on my profile page whilst being logged into the account you purchased the file with. In the message area please enter “Support Forum Access Request” or similar.
Step 2 – After your purchase has been verified you’ll receive an email with a username and temporary password. That’s it, you’re in!
Note: Theme support is offered by forum only, any other means of communication such as emails and tweets will be directed to the forum. Sorry guys :(<s/trong>
OK enough jabber, access the forum →
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.