An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by refaktor

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from refaktor:

Support questions can be posted in our dedicated support forum. Posts are typically responded to within 24 hours Monday through Friday with very limited weekend support. Once you’ve registered be sure to read our forum rules before posting. If you have item pre-sale questions please post a comment on that item and we will answer your question there.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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