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I just bought this very cool template but I’m have trouble editing the footer background. I’d like to add a background image.
Any help would be very appreciated.
Hi, we have dedicated support forum, you can post a question there and on working days you will get help really fast. Cheers
I have everything installed using Wordpress.org, but I am still getting an error message for the ABdev Portfolio Plugin:
Installing Plugin: ABdev Portfolio
The plugin does not have a valid header.
Unpacking the package…
Installing the plugin…
Destination folder already exists. G:/PleskVhosts/cmeainc.com/wordpress/wordpress/wp-content/plugins/abdev-portfolio/
Plugin install failed.
How do I make this work?
You will have to use FTP and delete that directory. Then you will be able to install it by uploading zip file. cheers
Okay, thanks. I got that to work, but now when I try to add or edit a page or a post, I get this error message:
500 – Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.
Can someone please help me? I am not able to use the Dzen template AT ALL because I get that error code everytime…
Hi, I doubt this is a theme’s fault but please post a question on our support forum and give us access to your site (FTP and WP) and our team will help you with this. Cheers
Hi. I see the last update of this theme was way back in 2014. Aren’t we lagging behind?
There are no reported bugs in that time and theme is still compatible with latest WordPress versions and standards. That being said we are currently working on update with new content builder and features. Cheers
how can I align a buttom?
Hi, please use our support forum, we have dedicated team there that will help you with all your questions very fast. Cheers
Hi! Something strange wrong with my theme. It is not updated. It is stuck at version 1.0.4. Because of this Revolution slider is not updated, and to the text in some blocks do not work styles. How do I update the theme that would not break the site? Thanks
Hi,please post on our support forum, we have dedicated team there that will help you very fast with all issues you have. Cheers
I am having issues ever since i purchased this theme – its a great theme… but every time i edit a page in visual composer and save it.. things jump alll the text becomes one big paragraph and all the formating gets messed up.
There are also other bugs. Every time i update the page to save new changes, a text row appears at the top of the page… please help me solve these issues.
Hi, this is all fixed in newest plugin version. If you have problems after you have downloaded and installed latest version please post on our support forum. We have dedicated team there that will help you very fast with all your queries. Cheers
When I import a template from the Slider Revolution website, I am experiencing the following:
Revolution Slider Error: The param navigation_type not found in slider params
Based on my research, this error is resolved by updating to the latest version of the plugin. This is a pretty big deal if sliders from the official website don’t work.
Please provide a solution.
Does anyone respond to the comments on here???
I tried to login to the support website but it says i dont have sufficient permissions to access the page
Please send us an email from address you use to register on forum. We will check what is going on. Cheers
Is the theme wpml ready?
Hi, although WPML is not officially supported, theme is translation ready and it should work with most translation plugins including WPML..Cheers
hai can i make portfolio gallery in home, just pop up the image not go to portfolio detail URL?
Hi, please post on our support forum, we have dedicated team there that will help you really fast with all your questions. Cheers
Where do I get the reference for icons available to use and their names in this code? icon_tc icon_name=’envelope’ size=’16px’ color=’#939fa6’ box=’1’ padding=’5px’ background=’#f5f7f8’
I cant find it in the documentation.
Thanks in advance
Never mind. I found them in dzen/css/icons/demo.html
I’m glad you found it Cheers
I have a problem with an unresponsive title_breadcrump_bar after updating my theme. I see there are other people who have reported the same problem before. Can you please include the solution in your documentation (HOW TO UPDATE THEME) so we can just solve the problem ourselves without having to bother your support team? Otherwise thanks for a great theme. Enjoy using it. I will also open a ticket with your support.
Hi, to update the theme it is best to use Envato Toolkit plugin, or simply overwrite theme files via FTP. If you will have problems with that our dedicated team on forum will help you with it. Cheers
Hi. I actually updated with Envato Toolkit plugin and still got this problem.
Please post on support forum and give us access so we can check what is going on. Cheers
Not being able to change the header breadcrumbs/title bar background in customization menu. www.cheapdiamondengagementrings.com
Hi, please post on our support forum, and give us access so we can inspect. Our dedicated team will help you with issues. Cheers
I wouldn’t recomend it. It is a great theme but so frustrating working with it. Since the beggining I had issues. Just for making it responsive in the beggining I had to edit function.php file !! Visual composer is really frustrating, I cannot make several changes without clicking on “save changes” every single change otherwise it doesn’t accept them !! Widgets can’t be used in a page while using visual composer for designing it… although they have a great support team which helped me to solve about responsive issue.
Hi, I’m very sorry to hear this, but theme is responsive by default, without any need to make changes in functions.php. Also it doesn’t support visual composer.. Maybe you had some older version…
It was boutgh one month ago, I hope it is not old. As it is written in the help forum it is needed to modify functions.php to make it responsive. You are right that it is not visual composer but the Creator. It is a pity because it a very nice theme.
Hi, I just checked and it is about child theme.. Child theme is done that way because it is meant to be customized. Parent theme works responsive without any editing. Cheers
It is right, using a child theme which it is highly recommended makes it not responsive unless you modify functions.php file. But Parent theme is responsive. My apologizes for not explaining with all details at the beggining.
Can I add my custom html under The Creator?
Hi, please post on our support forum, our dedicated team will help you with your question Cheers
How add a YouTube icon in the footer with other social links?
Hi,go to Appearance/Customizer and in Footer section, then add your Youtube channel URL in Youtube field. Cheers
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