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1293 comments found.


lufrix Purchased

Hello. I performed the last update but now I have a problem on displaying Google calendar on a page where it always was. I downloaded the code from the website of google calendar as usual, but the schedule appears crushed now although I had set measures larger obviously. can you help me? thank you. the page is: http://www.albenga5.org/calendario/

Thanks! Ok the problem is I added this code to the style.css to prevent issues with embeds on mobile devices. It seems to cause issues for your calendar. Please remove the height: auto part manually in this file (do you know how?). I will do the same for the next update and make some tests to ensure it doesn’t cause other problems.

iframe, frame, embed { max-width: 100%; height: auto; }

lufrix Purchased

problem solved. thank you very much!

Thank you for the heads up ;)

I just updated LayerSlider using the files in the most recent theme update, but now I’m getting a message “You need to authorize this site in order to get upgrades or support for this plugin. Purchase a license or enter an existing purchase code.” Except it won’t take my license for the theme. It wants a separate license for the plugin. But I didn’t buy that separately. What should I do?

That is correct. Automatic updates are for plugin buyers only. The license code you are entering is for the theme so it won’t work.

LayerSlider will work 100% without adding any code and you can just update your plugin whenever we update the theme. Or you can purchase your own copy of the plugin if you want extended support from the plugin developers and auto updates.

It’s just how licensing works on ThemeForest.

OK, great! Thanks! It seemed to be working, so I will just ignore the message.

I bought this theme in January’14. It’s possible to update the last version? What can i do?

The easiest way to update is via the Envato Toolkit – http://www.wpexplorer.com/envato-wordpress-toolkit-guide/


Tayls13 Purchased

Hi there! Since the update I have got two problems… I am using Visual Composer, and if you click on any of the sections the page drops to the bottom and you have to scroll up to find your place again. Also, I do not have any excerpts on my blog page anymore, it just has the read more button and that is it

Hi there,

1. Hum, I’m not really sure what you mean by “click on any sections” what sections?

2. Can you make sure that your excerpts are enabled – http://wpexplorer-themes.com/total/docs/blog-builder/ – they should definitely be working I double checked locally and they work in the live demo.

ps: In the future submitting a help request should get you an answer much faster: http://wpexplorer-themes.com/support/


xirb Purchased

Hi! Our site was hacked (by somebody called UBH), even though we are running updated versions of all things AND are iThemes Security plugin. - Have you (author) or anybody else heard about any of the plugins related to the Earth themes being vulnerable??

I am sorry to hear that :( That sucks!

There aren’t any known vulnerabilities in the latest version: http://wpexplorer-themes.com/earth/changelog/ – make sure your Visual Composer plugin is up to date (if your theme is up to date you can delete the plugin and you should be prompted to re-install it).

Is there any info that your webhost can provide to better figure out how this happened?


xirb Purchased

Thanks, I did not check if Visual Composer was up to date, but at least the theme was, so I expected it to be too. At least I have updated now..

I have a the log files, and can see “something” happening, but are not really sure how or what..

Thanks for your input.

Hi there

Emailed support just over a week ago with reminder last Friday and no reply yet – can you check please. Really need your help. Many thanks, Sara.

Hi Sara,

Sorry about that, I think your ticket may have been assigned to me (the developer) and I don’t review tickets as often as my support staff. I will have a look as soon as possible and get back to you. Thank you for your patience!

- AJ

Thanks AJ – appreciated.

Think I found the problem – the \ missing from font awesome codes in custom css since I did theme update. Have added the obvious ones back in manually but have you got the text file handy with \ added in for all (eg. ”\f077” instead of “077” ) so I can quickly copy and paste back instead.

Hi, we’re facing a bug on our website. The pagination for a Blog grid doesn’t work. The page numbers are there, but they the articles shown are always the same. (Example : h t t p://atquebec.org/comites-thematiques/eau/page/2/)

If you haven’t yet please submit an email support request for this issue so a support agent can take a closer look – http://wpexplorer-themes.com/support/

I tried to register online for support but the site did not recognize my purchase code. I still have v2.0 and would like to update it to the latest version. How may I do that? Thanks!

Our website has been down do to a DOS attack and has just come back up so that’s probably the issue, you can try again if you want now everything should be working.

For updating the easiest way is using the Envato Toolkit – http://www.wpexplorer.com/envato-wordpress-toolkit-guide/

Hi, I updated the theme while ago, but just noticed i am not able to login to the administration page. i mean i cant even load the login page. Do you know the cause of it?

i think i figured it out.. one of the plugin activated the away mode.

Great, thanks for the heads up!

FYI : Folks using itheme security plugin, be careful when you use the away mode. You can only deactivate via Db.


rosyxox Purchased

Presale question :

What is the latest version of the theme?

Thank you!

You can view the theme’s changelog here – http://wpexplorer-themes.com/earth/changelog/

Tried using the item support page but it kept telling my my code was wrong even after copying and pasting..

On the theme settings in home I have “Events & Blog” enabled but it only shows the blog. This happened a while back when I bought the theme as well. Not sure what’s going on. I have upgrade the theme and it still didn’t fix the issue.

Another issue is I had to upgrade the theme in order to get the event calendar to say 2016. Can an update be pushed to detect the year? Are the years hard coded?

Make sure you are using the purchase code as mentioned in the registration form (question mark) – http://wpexplorer-themes.com/support/wp-content/uploads/sites/12/2015/09/purchase-code1.jpg

I will actually be changing the way things work there so that you can login with your ThemeForest username/password via their API which should hopefully speed things up.

If events aren’t showing on the homepage please make sure:

  • First that you have published events
  • That your events haven’t passed
  • If all your events have already passed make sure if you want to display them to enable the setting in the theme panel to display passed events.

I do have the years hard coded for a few reasons, but there is a filter ( wpex_calendar_years_range) available you can use in a child theme to automatically set or change the years. If you have a child theme active and want to do that I can provide you with an example snippet.

- AJ


EstherdP Purchased

Is it possible to widen the template ?

Yes, but because it doesn’t use a percentage width by default it’s a bit tricky and does require custom CSS (you can add custom CSS in the theme panel).

Here is some basic code to get you started:

#mainnav {
    width: 1140px;

That’s for the main widths but other elements of this theme still use fixed pixels such as the footer widgets which may require some additional tweaking.

I’ll look into making everything 100% fluid for the next update (this theme wasn’t even responsive in the first release).

- AJ


EstherdP Purchased

I add the code in the CSS but nothing happend to the width. What did I do wrong?

Make sure if you copied and pasted the code above you didn’t accidentally copy the pre tags added in the comment.


pxmanager Purchased

Client site is about 6 versions behind. Installed Envato plugin and connected API but their theme upgrade option isn’t showing up. Go manual?


pxmanager Purchased

Update completed finally! Still having issues with calendar view prev/next and selector Go. Ideas?

You’ll need to share the URL so I can check it out – thanks!