An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by eakroko

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from eakroko:

Required Information for fast support:
  • Include an URL (if you don’t want it public just email it to me)
  • Include a detailed description of your problem
  • Include information about your Operating System (OSX, Windows, Linux), Browser (Chrome, IE, ...) and Browser Version
Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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