76 comments found

MDSMDSMDS Purchased

hi, 2 more questions. i tried to disable the header in the search results page but doesn’t work: .search header{display:none;}; also, how to change the searching phrase : “Type search phrase and hit enter”

thanks.

Default-user
MDSMDSMDS Purchased

hi, for the search results header, it’s still here. can i send the site to you privately for investigation, thanks.

Default-user
MDSMDSMDS Purchased

sorry it was my page’s cache issue, fixed, thx

aligatorstudio

I’m glad … :)

hi! i am LOVING this theme. i have a few less technical more creative style questions this time :)

1. while viewing “all posts” or posts in blog style, video links only show up until it’s clicked which then the video shows up. is that possible to change?

2. is there a way to make make portfolio clicks just zoom not external pages? some of them are just images that don’t need pages. maybe just captions or something.

thanks!!

aligatorstudio
Hi, first of all – thanks for LOVING this theme … :)
second – the answers:
  1. It’s meant to behave this way. Do you mean perhaps to autostart the video ? We don’t believe that’s good idea… Are you using external or self-hosted video (I presume – external …)
  2. This is one of the features we will probably add in next versions of theme
  3. You can change the size of the images. Ebony uses WP standard sizes x2 for high res device and you can change that in Settings > Media. Ebony custom image sizes can be changed in functions.php file – find a code that starts with add_image_size and change the values. But the image size in Ebony largely depends on context. Do you have address where we can view this … ?

Thanks

Default-user

Thanks so much!

The link is http://godgirlsclub.tv/

1. When we are scrolling thorugh latest posts we don’t see a video thumbnail, it’s simply the actual text of the link. We would love for the video to actually show. Not auto play. I hope that makes sense.

2. Cool

3. Thanks!

aligatorstudio

Hi, sorry for a bit delayed reply … :(

To show the video, some things should be done first:
  • first, create some blog categories to have well structured blog content
  • Post that will have video should be formatted as Video post. Post formats are selectable under the post title (tabs – Standard, Audio, Video, Gallery, Image, Quote )
  • Insert external video (YouTube, Vimeo …etc) in post by entering video shorcode using shorcodes button (“Add Shortcodes” just above the main editor) – recommended, or by uploading your video in “Video settings” metabox (under the main editor, the “Video” post format tab must be selected)
    • This is actually covered in theme documentation under section “Post formats” (Adding content > Post formats). Theme documentation is accessible from top admin bar.

      Cheers

michak Purchased

Hi guys,
just a short question.
Does the Ebony theme works with wooCommerce?
Cheers, Micha

aligatorstudio

It works (as the WooCommerce works on default theme), but we haven’t developed Ebony for that purpose. The woocommerce template files are not adapted (styles and the rest) to Ebony …

michak
michak Purchased

Yes … I know.
I think the best way to test it is on localhost.
If you want I can send you an e-mail with my experience next week.
Cheers

aligatorstudio

Well, if you could spare some time to do that, feel free … Although I believe that’ a lot of work … ;)

hello!

I’m having an issue with uploading any sort of media to my site (this wasn’t always a problem) but I can’t seem to upload anything new. It doesnt come up with an error message but it just doesnt appear anywhere. can you help?

aligatorstudio

Hello, sorry for a delayed reply—please send us email with temporary admin access to your site and a small reminder on this issue to themes@aligator-studio.com so we can help you solve it.

Thanks

Hello! LOVE the theme :)

question.

on my posts, the featured images are huge… http://godgirlsclub.tv/category/all-posts/daily-videos/ however this one random post “music monday 1 girl nation” (See below) the image is made smaller and is HD which i love! i uploaded it just like the post below it (“music monday tricia”) but that one is really pixelated. please help!! thanks!! http://godgirlsclub.tv/category/mondays-music/
aligatorstudio

Hi,

thanks for your kind words … :)

You probably used smaller images to upload so the system is re-sizing image depending on it’s size. Try to upload image that is wider then 1200 pixels and in landscape format (for example 1200×800 px), and this should do it.

Cheers

coningham Purchased

This is overall a very nice theme, with a straight out-of-the-box nice look to it. Generally speaking, it was easy to work with it (I loved the fact that it came all ready to be translated, very well thought), however, I did run into a few problems…

1. I missed more options for typography, specially to control the colors.

2. I could not get the columns to work. When using the shortcode generated by the shortcodes button, it returned row instead of column. When I used the shortcode provided by the help file, the columns wouldn’t stay side by side – I got the width, but they were on top of each other. I ended up installing the “column shortcodes” plugin, but then that required some css editing as it didn’t turn any padding between columns/text.

3. Couldn’t get rid of the sidebar without changing the code on the page (did that on the child theme, worked as expected), so I missed more control over that area as well. Had to edit the pages for “about us” (both templates used that) and “contact”.

4. For some reason, custom css under Theme Options and style.css on the child theme were not able to override the parent styles, even with !important declared. Some layout changes I had to do under light_version.css in the parent theme.

With that being said, I would like to say once more that overall this is a very nice theme and the issues I encountered weren’t that hard to overcome for now, but because the styles had to be edited in the parent file, updating the theme will require a new set of file edits if these issues aren’t addressed.

aligatorstudio

Thanks for your suggestions and heads up – we will definitely inspect all these issues.

Can I turn off the automatic scroll for the slider on the homepage? The solution is not obvious. I would like to have 3 slides up, but the first slide is most important and I want people to be able to choose to move through them if they want, but not have the slides cycle automatically.

thanks!

Christyschmid.com

aligatorstudio

I see the slider is still not working – could you try to restore theme original slider files ?

Default-user

I tried this and it is still not working. I am currently trying to find a work around (downloading a slider widget and putting that in homepage instead) – if you can help me find a better solution that would be greatly appreciated.

thanks!

aligatorstudio

Hi Christy,

sorry for a delay – we was extremely busy with release of our new theme (http://themeforest.net/item/magnolia-responsive-retina-parallax-wp-shop/6049629), and now, if you still need it – please, send email to theme@aligator-studio.com with small reminder on the issue, and temporary admin access to your WP.

Thanks

hello! Been loving using your theme. However, the contact form has never worked. I just updated the contact form plugin, created a new one, and tried that but still no luck. It just spins forever. help?

http://christyschmid.com/contact/
aligatorstudio

Hi,

I love how you customized Ebony :)

Hmm … you are using Contact Form 7 plugin, right ? Then, the issue is not related to theme, I’m afraid … If you try to use Contact block in page builder and the message is still not sending … then the problem might be the php mailer on your server …

Please try to contact your hosting provider and check if php mailer component is installed.

Cheers

Default-user

hm.. I am using Contact Form 7 and it works on other themes I host. Hopefully I can make it work with this theme. I had one additional question with this theme, on my about page, my text exceeds my photo – is there a way to make the photo extend to the edge of the box that contains it? Or at the very least center the photo and contact info so it doenst look misplaced?

thanks!

aligatorstudio

Hi,

Like you said “hmmm” ... :) In our Ebony instalations both theme contact form and CF7 are working. I’ll do some more tests and hopefuly get back with solutions.

For that second matter I will get back to you, probably with some custom css.

Cheers

Can i put portfolio on the homepage?

aligatorstudio

Yes, you can with usage of Page builder.

aligatorstudio

Sorry, I meant Theme options Home page builder, but the code and result is same … Apologies … :)

afp321 Purchased

When I try to open the page buider this message appears; Fatal error: Call to undefined function wp_enqueue_media () in / home / gigcomunicacao / www / wp-content / plugins / aqua-page-builder / classes / class-aq-page-builder. php on line 119

2-Some options the theme options do not work, such as: Decorative elements – BODY

3- How to shorten the time of the slides

Help me please

aligatorstudio

Please, try to reset theme options (before back them up) and see if this will help. It should …

Cheers

Default-user
afp321 Purchased

dont work

aligatorstudio

Hi,

please contact us on themes@aligator-studio.com and send us temporary WP admin access so we an fix that. Thanks.

afp321 Purchased

What is the best size for the portfolio?

aligatorstudio

Please, see the documentation, select in doc. menu “Adding content” > “Media”. Everything in that section of documentation applies to portfolio images, too.

The size of portfolio items depends on how much items will you set ( total and in rows ) and/or page builder block. If you are using Home page blocks – the portfolio will stretch to full width and size of items will depend on values “Max. items”, “Items in row” and “Items in slide”.

Cheers

afp321 Purchased

how to insert a sidebar in the portfolio projects

aligatorstudio

Hi,

please contact us on themes@aligator-studio.com and send us temporary WP admin access so we an fix that.

With a small reminder, please.

Thanks.

Hi, It’s a great theme, I’m having so issues with the way that posts are showing on the home page http://losneopublicistas.com/

¿What do you thing this could be?

Thank you :)

aligatorstudio

I just noticed that it fixes also the layout in “Inspiración” page, too … ;)

Default-user

Hiiii!!!! Thank you so much for your help, I just deactivated the plugin and everything is fine :) Thanks for answering me so fast. Great job with this theme, I loooove it.

Cheers :)

aligatorstudio

No – thank you ! :) Cheers !

stoutty Purchased

HI, i’ve just updated to WP3.9 and now there seems to be some sort of conflict, so a lot of the admin panel doesnt work.

aligatorstudio

Hi, let me check this and I’ll get back to you asap.

aligatorstudio

Hi,

I tested Ebony with WP 3.9 and have encountered just one issue – regarding post formats in admin pages. Please (I don’t know if we already have your email) send us email with small reminder, and I’ll send you the updated Ebony.

Thanks

Default-user
stoutty Purchased

thanks will do that now.

nasq Purchased

Hello from Poland. I have a huge problem after I installed WP 3.9.

WYSIWYG editor stops working ( blank screen)

I can’t add media files

Please could you help me? Is version 1.0.6 fix the problem?

thanks

aligatorstudio

Hello,

I really don’t know why you didn’t receive any update notification – I checked the “Send a notification to buyers when this update is approved” checkbox when I submitted the update to Theme Forest ( April the 30th …) .

Anyhow – the update is available on Theme Forest so please, download it …

Cheers

Default-user
nasq Purchased

Thank you!

aligatorstudio

You’re welcome ! :)

dose this theme come with demo content

aligatorstudio

Yes,

the file for import is called “ebony.democontent.xml”, and it’s located in theme main folder.

Cheers

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