An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by RafalBorowski

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from RafalBorowski:

Support is only available for users that verified the purchase code. Sign in and create a ticket describing your problem. I will answer it as soon as possible and I will try to help you the best possible way.

Tickets on forum are answered: from Monday till Friday from 8am to 4pm CEST (UTC + 2) Your ticket will receive an answer within 24-48 hours. Please be patient.

Support covers setup, trouble using features, and bug fixes. Please be aware that I do not provide support for your own modifications or third party plugins nor can I help you add features or extend functionality of the theme. If you would like to add features you can always send me a quote.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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