An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by RafalBorowski
They will respond to buyers' questions via their own support system.Go to item support
Additional information from RafalBorowski:
Support is only available for users that verified the purchase code. Sign in and create a ticket describing your problem. I will answer it as soon as possible and I will try to help you the best possible way.
Tickets on forum are answered: from Monday till Friday from 8am to 4pm CEST (UTC + 2) Your ticket will receive an answer within 24-48 hours. Please be patient.
Support covers setup, trouble using features, and bug fixes. Please be aware that I do not provide support for your own modifications or third party plugins nor can I help you add features or extend functionality of the theme. If you would like to add features you can always send me a quote.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Exclusive Author
- Sold between 10 000 and 50 000 dollars
- Microlancer Beta Tester
- Has been a member for 3-4 years
- Referred between 1 and 9 users
- Bought between 1 and 9 items
|Created||3 March 13|
|Last Update||18 September 13|
|Compatible Browsers||IE8, IE9, IE10, Firefox, Safari, Opera, Chrome|
|Compatible With||Bootstrap 2.2.2, Bootstrap 2.2.1, Bootstrap 2.1.1, Bootstrap 2.1.0, Bootstrap 2.0.4, Bootstrap 2.0.3, Bootstrap 2.0.2, Bootstrap 2.0.1, Bootstrap 2.0|
|ThemeForest Files Included||Layered PSD, HTML Files, CSS Files, JS Files|
|Tags||book, books, e-book, ebook, html, html5, landing page, light, marketing, modern, product, responsive, sell, selling, simple|