An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, ThemeRox, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from ThemeRox:
*Glimpse of the Points to Get Quick Solution:
- Search by your issue’s topic. May be you’ll get it solved already.
- Accurately ask to the point of your issue.
- Provide site details information, admin access and ftp access.
- Provide screen shots when you can’t properly describe by texts.
- Get touched regularly with your asked question.
- Cooperate with support staffs when they ask you any favors.
1. Premium Class Support:
As a ThemeForest member you are already aware that Sellers (Authors) are not required to provide their items support.
However it is important for us to make sure that every buyer is satisfied with our products. Therefore we have a dedicated support team to solve any of our developed themes related issues timely and efficiently.
In our support portal there are 2 types of user s except support staffs:
- Free and
Premium user will be given priority first. If you are an envato client, please provide envato item purchase code at the time of registration or when you ask question. It will help us to isolate you from free user types.
2. Where Can You Get Support?
We are providing themes-related support only via our online Support Portal.
It should be noted that requests received via ThemeForest comments and personal messages, email, Twitter or FaceBook will take much longer time to process or can not be addressed at all!
For more information check support policy details here http://www.cloudsoftwaresolution.com/support/support-policy
Frequently Asked Questions
How to change this COM_VIRTUEMART_ROX_PAYMENT in cart page?
COM_VIRTUEMART_ROX_PAYMENT=”Payment Details” add this line to en-GB.com_virtuemart.ini in language\en-GB
How to Install Demo Site?
You will get the demo pack in your downloaded file from themeforest. Name will be like Rox_Quick_Installer….....zip. Check this video tutorial http://vimeo.com/62260328 there you will find instruction to install it. Let me know if you can do it.
User Load Problem in Old Version. When I point to Component/Virtuemart/Shop the error message says: JUser: :_load: Unable to load user with ID: 319
Hmm here is the solution for you.Go to your database and select the table “jos_virtuemart_vmuser_shoppergroups” you will now see the data stored in this table just delete user with id 42 and you will get a user with id 319 edit it and make the id 42 from 319. make same work for this also “jos_virtuemart_vmusers” problem will be solve
problem with this error message though (any thoughts): ( ! ) SCREAM: Error suppression ignored for( ! ) Notice: Undefined variable
You local server not configured properly. Just upload it online and there will be no error. It can be for php server version issue. So just upload it to your online server or for local server unpublish the module or just configure your local server properly.
Is there a basic module layout diagram for this template?
I would like to remove from the footer “Designed by ThemeRox”.
Step 1. Open the “brand.php” file to your templates “features” folder Step 2. Open the “brand.php” with any text editor and edit according to your need. Step 3. Now save the file and refresh your browser.
When to contact Help Team
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.