An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, ThemeRox, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from ThemeRox:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
Please sign in to contact this author.
Frequently Asked Questions
How to change this COM_VIRTUEMART_ROX_PAYMENT in cart page?
COM_VIRTUEMART_ROX_PAYMENT=”Payment Details” add this line to en-GB.com_virtuemart.ini in language\en-GB
How to Install Demo Site?
You will get the demo pack in your downloaded file from themeforest. Name will be like Rox_Quick_Installer….....zip. Check this video tutorial http://vimeo.com/62260328 there you will find instruction to install it. Let me know if you can do it.
User Load Problem in Old Version. When I point to Component/Virtuemart/Shop the error message says: JUser: :_load: Unable to load user with ID: 319
Hmm here is the solution for you.Go to your database and select the table “jos_virtuemart_vmuser_shoppergroups” you will now see the data stored in this table just delete user with id 42 and you will get a user with id 319 edit it and make the id 42 from 319. make same work for this also “jos_virtuemart_vmusers” problem will be solve
problem with this error message though (any thoughts): ( ! ) SCREAM: Error suppression ignored for( ! ) Notice: Undefined variable
You local server not configured properly. Just upload it online and there will be no error. It can be for php server version issue. So just upload it to your online server or for local server unpublish the module or just configure your local server properly.
Is there a basic module layout diagram for this template?
I would like to remove from the footer “Designed by ThemeRox”.
Step 1. Open the “brand.php” file to your templates “features” folder Step 2. Open the “brand.php” with any text editor and edit according to your need. Step 3. Now save the file and refresh your browser.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.