305 comments found

Hello,

I have created a video gallery and it work fine. But is it possible for the video to be displayed in a larger size? As once clicked the video displayed is rather small. See image for example – http://i.imgur.com/ES1V99U.jpg

I would very much appreciate this feature.

Kind regards

Scott

mad_dog

Hello Scot! What is the link to your video gallery?

mad_dog

Please drop me a line to help at gt3themes dot com and I will get back to you with the solution.

cparkes Purchased

Hello,

I love the theme but have been having trouble setting up a Kenburns page ( see http://pearlsandals.com/?page_id=1357) and pages with images including one for Portfolio Masonry listing ( http://pearlsandals.com/?page_id=1341).

It worked fine yesterday but for some reason it isn’t today, it seems the issue is the theme. Can you help?

Kindest, Charleen

mad_dog

The thing is that I do not know which plugin can cause the issue. My theme supports contact form 7 plugin. I would recommend you to remove those plugins and install them one by one just to find out which one causes the issues. Please note that disabling the plugins wont help, you have to remove them from the server.

Default-user
cparkes Purchased

Thanks mad_dog, it was either the Smart Youtube PRO, Get In Touch or Responsive WordPress Slider – Soliloquy Lite. Resolved.

mad_dog

That’s why I ask to check the plugins. Sometimes the plugins are not compatible with the latest WP version, also they can cause the issues with the theme.

Hello Mad_dog

I hope you could help me now with some upcoming questions since i really did have purchased your item and using it on “www.ibyi.co.kr”

I think the purchase history was lost after i recreated another account.

I really want to make a good use of your theme for the website i want to create. This is actually the first theme i have purchased for having a practice with Wordpress.

http://www.gt3themes.com/wordpress-themes/eclipse/portfolio-3-columns/

i looked at the link above and i could see some nice menu icons you have there with the theme? Are these icons also applicable within the file i have received when i purchased your theme?

If so, could you please tell me where i can find them and how i can change those ??

Also, i am actually trying to make menus for people who join my website to upload their own pics according to the right category. Do you have any idea how i can form these menus ??

Thank you very much in advance.

P.S. i only extracted the gt3 theme file from the file i downloaded for this theme. are there more sources to be used in other files ??

mad_dog

You say that you recreated the account and then you downloaded it from your account. If you use another, the download link won’t be right there. Can you please contact themeforest regarding this issue because I can’t assist you if you do not provide the information about the theme purchase.

Dear Mad_dog

I am ‘ahd904’. I finally found out my original ID and password now. (had to check through the old e-mails for purchase confirmation..)

Now could you please give me answers for below questions?

http://www.gt3themes.com/wordpress-themes/eclipse/portfolio-3-columns/ i looked at the link above and i could see some nice menu icons you have there with the theme? Are these icons also applicable within the file i have received when i purchased your theme?

If so, could you please tell me where i can find them and how i can change those ??

Also, i am actually trying to make menus for people who join my website to upload their own pics according to the right category. Do you have any idea how i can form these menus ??

Thank you very much in advance.

P.S. i only extracted the gt3 theme file from the file i downloaded for this theme. are there more sources to be used in other files ??

mad_dog

Hello! Now, I see that you are one of my customers :) Sure, I will answer all your questions. 1. Yes, the icons come with the theme. You can select them while creating the menu. Please read the documentation, it is explained on how to do that. 2. Did not get what you mean to make menus for people. That’s the main menu of your wordpress site.

Hello Mad_dog

i was trying to set the menu and build up some pages but your theme template is not being applied when i try to create new pages.

Do you have any idea about this ??

thank you in advance

mad_dog

Hello! It sounds really strange. Please send your site credentials and i will take a look

Default-user

Hello mad_dog, i have solved the issue by resetting the database of my wordpress. Nothing much to lose so i might well just start over ^^

mad_dog

OK, anyway, if you have some questions or concerns, please feel free to ask.

Hey mad_dog, how do you get the little quote box like the one shown on the about page in the demo? I took a screen shot to show you exactly what I mean.

https://www.flickr.com/photos/96631614@N04/14231142478/
mad_dog

Hello! You can use the text area module, there is a shortcodes button, you can choose the block quote shortcode. Also this button is available in the main content editor.

Dear Mad_dog,

Hello. I was thinking whether with this theme. Is it possible to create a board and let the users who join my site to upload pics and it will show like the gallery grid in a slider form?

The picture we can draw might look similar to pinterest…

I really want to create a social website where they can also upload on board and the things that uploaded will be shown like one of your theme templates.

I would really appreciate if you give some advice with things i can try with this theme.

Thank you again. ~

mad_dog

Hello! The things is that the current theme version does not support such functionality. But I’m sure that there are some plugins which allows to do that or it can be done as a custom solution.

cparkes Purchased

Hello mad_dog,

I am currently trying to add team members but for some reason, it doesn’t pull the text I put in each individual page. The name, featured image appears, but the text I have in the text area doesn’t. Do you know why this might be?

Thanks in advance!

mad_dog

I sent you an email back once I received your one. I recommend you to check your email

Default-user
cparkes Purchased

You did indeed, completely missed that! Sorry, response now sent.

mad_dog

It’s OK :)

Hi again mad_dog,

Just to let you know, my other two questions above have been solved so thanks! I have another question though, I sent it through help@gt3themes.com but haven’t received a reply yet so I’ll just post here.

My featured images for a fullscreen blog aren’t showing. Yes I have a featured image selected and uploaded, but they aren’t coming up. This is the link to my page: http://www.theflightless.co/blog/

mad_dog

Hello! When did you send your request, I do not see any from you for the past week. To display the featured image, you have to select image post format and add the image in the page builder.

Hi,

I have bought the template and am trying to remove the Author in the topic of the page, unfortunately didn’t know how, would you please advise and assist.

Thank you,

mad_dog

Hello! TF stats shows that you did not purchase this theme.

Hello,

it was by mistake, that was my other account rawasimbh, I bought it from this account.

appreciate your feedback.

mad_dog

Got it. Please send your request to help at gt3themes dot com and you will be assisted. Thanks

Default-user

sent

mad_dog

Ok, i will get back to you asap

Hello Mad Dog . Great Theme, what you have there magic :) I’m just a little problem with the Icons on the edge menu. I think the setting is not where I got this from others. I also have a Link where I can I have a Screenshot that shows the I missing a setting under sides. https://www.dropbox.com/s/e5s2k6lbwj58y9k/Screenshot%202014-06-19%2010.02.58.png

my site http://www.mikehillebrand.com
mad_dog

Can you please send your site credentials and we will take a look? You can send them to help at gt3themes dot com

MikeHillebrand

the admin or in the Forum ? I can Ticket button not find..

mad_dog

It is an email, which is help at gt3themes dot com

cparkes Purchased

Hi mad_dog,

Is there anyway that I can make the testimonials rotate with this theme?

In the future do you think videos will be able to autoplay at top level, like tumblr? So in portfolio grid, the videos will be able to play, without having to click into post level. Just curious.

Thank you.

mad_dog

Frankly speaking I had the rotated testimonials and partners in past, but most of my customers did not like it and asked to remove it. That’s the reason why I no longer use them.

Default-user
cparkes Purchased

Hmmm, I have a client that really wants it. They just want snippets to appear, doesn’t have to be the exact testimonial tool.

mad_dog

I would help you with this but it can’t be done with the current page builder.

cparkes Purchased

Hi mad_dog,

Is there any simple way to change the colour of my social media buttons in the right sidebar to, 008d83. It is currently #ffffff, so the icons aren’t visible.

I can’t see it in the theme editor, and thought it would be simple.

Thanks!

Default-user
cparkes Purchased

Thank you, resolved!

mad_dog

Great!

Hey there, love your themes!!

I have an issue with the front page of my site with the Eclipse theme : www.watfordaspenheights.com.

If the page is smaller than the menu, when you scroll down – the picture stops responding and the menu back colour stops – I think this has something to do with the height=100% setting, but don’t know how to ensure that the menu and the back picture resize on scroll – or actually size to fit the wrapper rather than the window – any thoughts?

I’ve noticed this happens on your demo too

mad_dog

I did a fix to the yoast plugin issue. It should work. Please send your site credentials and I will check it.

Default-user

hi – I jumped the gun and the Yoast issue was fixed by the move to 2.2, awesome support as ever!!!

mad_dog

Nice to hearing that. Thanks for choosing my product. p.s. if you have a minute please rate my theme :)

Hi, can we have 3 column instead 5 at this page http://www.gt3themes.com/wordpress-themes/eclipse/ ?

mad_dog

Sure, you can add as many as you wish.

Hi.mad_dog.i got a problem,when i drag and drop the “Text Area”or “Accordion” of page builder to create,i can`t find the place to edit text.Please help me to fix it. http://memorys.cn/wp-content/uploads/2014/06/QQ20140627170321.jpg (like the pic show the problem.i cant find the place to edit text)
mad_dog

Hello! Please make sure that you have the latest WP and theme version.

Default-user

oh yes! updated WP!! and fix the problem!!thx MD~

mad_dog

:) Nice to hearing that

I really like the theme, but i have some trouble with the portfolio view. the loader counts in percent, and after finishing up at 100% the portfolio is not loaded completly. it is a little bit irritating to my customers. is it possible to replace the percantages with an animation like a circle or something ?

mad_dog

Did you make any changes in the code?

Default-user

no, i didn’t change anything….

mad_dog

Then, please send your site credentials to us via our contact form http://www.gt3themes.com/contact/ and do not forget to mention the issue that you have. We will check it asap. Thanks

I have 2 questions; How can I get my social icons to be bigger so people will notice them and I can get more followers on Facebook, etc.

I use the masonry gallery on several of my pages but it comes to an awkward ending at the bottom where it just looks like some photos are missing. How can I fill them in/rectify this.

www.Itsmeganjones.com

mad_dog

Hello! Thanks for the purchase. Can you please copy/paste those questions to my support forum and the staff will assist you? I’m out of the office these days.

Great theme so far, but the missing logo on the homepage in responsive mode is unfortunately unsatisfactory from a client’s perspective. A user should not have to click a button to see the logo. Is there a way to include the logo in responsive mode? Perhaps by changing a CSS or PHP file?

Would be a shame if the otherwise great theme has to run in non-responsive mode to enable client brand recognition.

Thanks!

mad_dog

Hello! The logo is not displaying on the demo as well. I do understand your concern, but that was the idea to hide the logo and display the photographer’s product. Pay more attention to it.

Default-user

Is that how you handle customer requests? Customer service at its best… Since you do not seem to care to address my question or offer a chargeable customization, your answer displays an utter disregard for customers. I guess I won’t be buying or recommending any of your themes then. Shame…

mad_dog

I’m sorry but you did not ask about the chargeable customization. I just explained that it was the idea for this design and such option is not available in the current theme functionality. And claiming that my answer expresses my attitude to my all customers is not correct. The thing is that I’m on vacation at the moment and can’t check the backend of the theme. But I can get to you with the answer on next Monday. Just drop me a line to help at gt3themes dot com

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