Support for Econo - Retina Responsive Multi-Purpose WP Theme

An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by WPExplorer

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from WPExplorer:

Who can receive support
  • People asking pre-purchase questions
  • Users that have the PURCHASED tag next to their user name
Support includes:
  • Responding to pre-purchase inquiries
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new WordPress versions
Item support does not include:
  • Customization, web design and installation services
  • Support for third party software and plug-ins
  • Making edits to the theme to suit your needs (suggestions are welcomed though)
When To Email us
  • If you have an issue where you need to share a URL or logins please contact us via our Profile page so that we can assist you accordingly.
Important
  • Before asking questions, read the help fie (it’s in the “Main Files” ZIP) and FAQ below.
  • Please remember you have purchased a “theme” and not access to an ever ending freelancer/web developer.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

Where are the documentation files?

The documentation files are provided in HTML format inside a folder called “Documentation” that is included with your purchase. You’ll need to download the “main files”, unzip them and you’ll find the docs right in there!

How do I upload Sample Data?

When you go to download your purchase click on Download->Main files. After this folder downloads, unzip it and locate the folder called “SampleData”.

Within this folder you will find your sample data file(s).

To install your WordPress sample data log into your WP install and browse to Tools->Import and follow the instructions.

After the import is complete you should have all the posts/pages from the demo with dummy images.

There are certain things a WP import can not do, so after uploading sample data

  • Go to Appearance->Menu to set your menu locations.
  • Go to Appearance->Widgets to add your widgets (widgets aren’t included in a WordPress export)
  • Set your homepage at Settings->Reading using the “Home” page as a static page.
  • Go to Appearance->Theme Options to setup your theme options.

Where do I find this theme’s changelog?

The detailed changelog for this theme can be located at the following url: http://www.wpexplorer.org/changelogs/econo/

How do I first setup my homepage?

  • Create a new page
  • Select the “Homepage Pre-Built” template
  • Publish
  • Browse to Settings -> Reading
  • For “Front page displays” select “A Static Page”
  • Choose the page created earlier
  • “Posts page:” can be left blank (best) because you can create your blog * page using the “Blog” template.
  • Go to Appearance -> Theme Options to edit your homepage options.

How Do I add icons to the navigation bar?

It’s very simple and it’s mentioned in the documentation files. Basically you just enter the Font Awesome icon name into your navigation menu item “CSS Classes” field.

Example: http://www.wpexplorer.org/wp-content/uploads/nav-icons.png

List of all icon classes: http://fortawesome.github.io/Font-Awesome/icons/

Important: Font Awesome is updated with new icons every so often, so there might be some icons not yet available in the latest version of this theme. If that is the case, please let us know so we can update the theme!

Where is the theme admin panel located?

To access your theme options panel simply log into your WordPress dashboard and go to Appearance->Theme Options. Here you will find all the different settings for your theme.

How do I locate/create my portfolio archive?

WordPress automatically will create an archive for your portfolio custom post type. This will be located at yoursite.com/portfolio/ if you are using “pretty” permalinks. Otherwise with the default permalinks it will be at yoursite.com/?post_type=portfolio

If you alter the slug of your portfolio post type via the admin settings then the URL will now be the same as your new slug.

How do I locate/create my services archive?

WordPress automatically will create an archive for your services custom post type. This will be located at yoursite.com/services/ if you are using “pretty” permalinks. Otherwise with the default permalinks it will be at yoursite.com/?post_type=services

If you alter the slug of your services post type via the admin settings then the URL will now be the same as your new slug.

How do I locate/create my staff archive?

WordPress automatically will create an archive for your staff custom post type. This will be located at yoursite.com/staff/ if you are using “pretty” permalinks. Otherwise with the default permalinks it will be at yoursite.com/?post_type=staff

If you alter the slug of your staff post type via the admin settings then the URL will now be the same as your new slug.

How do I locate/create my testimonials archive?

WordPress automatically will create an archive for your testimonials custom post type. This will be located at yoursite.com/testimonials/ if you are using “pretty” permalinks. Otherwise with the default permalinks it will be at yoursite.com/?post_type=testimonials

If you alter the slug of your testimonials post type via the admin settings then the URL will now be the same as your new slug.

How do I locate/create my FAQ archive?

WordPress automatically will create an archive for your FAQ custom post type. This will be located at yoursite.com/faq/ if you are using “pretty” permalinks. Otherwise with the default permalinks it will be at yoursite.com/?post_type=faq

If you alter the slug of your faq post type via the admin settings then the URL will now be the same as your new slug.

How do I fix 404 Errors?

If you are getting any 404 errors on your site most the time it can be fixed by re-saving your permalink settings.

Go to Settings->Permalinks and click the save button

How do I add my blog page?

We include a blog template with the theme. To create your blog page simply create a new regular page then select the Blog template.

If it doesn’t work, make sure under Settings -> Reading the option for “Posts page” is set to nothing. Otherwise it can conflict.

How do I link to my Portfolio, Services, Staff, Tesitmonials or FAQ in my WordPress Menu?

You can link to these either via a custom URL or you can use the following plugin to add them directly to your menu dashboard for easier usage: http://wordpress.org/plugins/post-type-archive-links/

How do I add multiple images to my portfolio post to create a slider?

To create the slider just enable the slider via the meta options then upload more image attachments to your post: http://www.youtube.com/watch?v=RIcRKzzlsVY

How do I add multiple images to my services post to create a slider?

To create the slider just enable the slider via the meta options then upload more image attachments to your post: http://www.youtube.com/watch?v=RIcRKzzlsVY

How can I create unlimited sidebars a.k.a have different widgets on different pages?

Some people add unlimited sidebar functions built-into their themes, but I like to keep my themes as bloat-free as possible. There are already some great plugins out there for this. Here are a few to choose from:

How do I setup my contact page?

For our themes we generally just use some shortcodes to create a new contact page layout. You would get this if you upload the sample data, otherwise it’s not hard to re-create or make your own fancy contact page using the included shortcodes.

The contact form itself is not built-in. Contact forms shouldn’t ever be built-into a theme. That said, we provide support for a great free plugin called “Contact Form 7”. So we recommend you download and use this one: http://wordpress.org/plugins/contact-form-7/

How do I create a heading like on the homepage?


This is very easy just add class=”lined” to the “symple_heading” shortcode.

Example:

[symple_heading type="h2" title="Sample Content" margin_top="20px;" margin_bottom="20px" text_align="left" class="lined"]

How do I fix the broken post editor after updating to WP 3.6?

If you are having issues with the visual editor it could be due to an old version of Symple Shortcodes.

The Fix:

- Re-download the theme zip
- Locate the file at functions/recommend-plugins.php
- Replace with yours on your site via FTP
- Delete the Symple Shortcodes plugin from your site.
- You should now get a new notice for installing Symple Shortcodes. This will download the most recent fixed version.
- Clear your browser cache and refresh your page

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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