Discussion on Eden - Retina Multi-Purpose WordPress Theme

QODE

QODE supports this item

Supported

251 comments found.

Hi QODE!

I am using Eden in boxed layout (not full width) and I want to add background colours to different rows. When I do that there is a margin on the sides. I can use a third party plugin to force a row background to full width but was hoping I could achieve this without a plugin. Can you please advise? Thanks!

Hi,

Please submit a ticket to our support team at http://qode.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.

Qode

Hello!

How can I get rid of the grey title background?

I only want to get rid of the title area on certain pages, and I have ticked in “Don’t show page title area” “Dont show page title” “Dont show page title image” but they grey area is still there..

http://snag.gy/zV49X.jpg

Help me remove it please. Thanks, Emelie

Hi,

Please submit a ticket to our support team at http://qode.ticksy.com and include link to your site as well as temporary WP admin credentials in private message. Our agents will take closer look on it and assist you with this issue.

Qode

Hello,

Is there a way to make the “Top Right” longer, I wanna fit in Tel nr, email and the WPML language switcher.

Right now the language switcher drops down and effect the menu.

http://snag.gy/hA8Th.jpg

Thank you Em

Hi,

Please submit a ticket to our support team at http://qode.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.

Qode

joshmm

joshmm Purchased

Hello,

I have left a support ticket and have not received a response. I have had more issues come up since starting my ticket.

1. I originally contacted you because the columns feature was not working. It is still not working. I have found another plugin to provide that functionality because I couldn’t wait any longer for your response.

2. I also originally mentioned the extremely slow load times I was experiencing. This is an ongoing issue. In particular my menu and page title does not load for about 9 seconds (the page content is loading first, but still very slowly). I have found other questions and responses on your support forum regarding this issue and have tried some of the mentioned fixes with no luck so far.

3. I have additionally found that not al the included shortcodes work. I have tried multiple times in multiple ways to get the “icon list with text” and every time I try to add it I am sent to a loading page that never ends.

4. The included visual composer features won’t even work and I have had to find third party solutions.

5. The demo you have functions so quickly and smoothly, yet my own experience has been full of laggy and buggy behavior.

Please help. Thanks.

Hi,

Can you please share ticket ID here so I can check with our support team. We have holidays this week, so response time is a little bit longer. Thanks for the patience :)

Qode

joshmm

joshmm Purchased

Hello,

I understand the extended response because of New Years and I appreciate you responding to my initial ticket: Private Ticket #626712. After leaving the above comment here I left a second ticket as well: Public Ticket #628837.

Thank you for responding to my first ticket. As I mentioned on the ticket board in response to your request for my login and ftp info: I had no choice but to find another theme because your theme was so buggy that I couldn’t continue developing my website. I have already wasted ?days trying to get the advertised features to work properly. I purchased another theme yesterday and got farther in a few hours than I did in days with your theme.

Your theme is broken and I would appreciate a refund. I’m not into leaving negative reviews, but having experienced the horror that is working with the Eden theme I want to spare others from wasting their time and money. If a refund is issued I will note that in my review.

At this point I must recommend others to stay away from the current version (2.0.1) of Eden until it is properly fixed. Google will reveal that I am not the only one experiencing extremely slow loading time and a host of broken theme features.

Thanks.

Please note, options from Visual Composer, such as number of columns and their layout on various desktop screens are something that is working. We’re really unsure if you haven’t set it up properly, since there is an option to manually divide row to columns or there is some conflict with another of your plugins. We need to reproduce it, therefore access to your site is needed and this is what our agents asked from you.

So, please continue conversation with our agents on ticket, we’re trying to help you but you just won’t cooperate.

Can you please provide us with the shortcode to the square social networking as shown in the footer on your demo @ http://demo.qodeinteractive.com/eden/. Thanks!

Hi,

Our agents will send you code, just submit a ticket at http://qode.ticksy.com

Qode

JREZO

JREZO Purchased

Hello, May I contact you because I am currently developing a routing module on your template . However I can not use the functionality of the Google Maps API for auto-completion of my text fields . In fact in my testing , google debugger shows me that the feature is unavailable , it shows me this error ” Uncaught TypeError : Can not read property ’ offsetWidth offi null” . Despite careful research I did find any solutions to this problem. So I turn to you to see if you have a possible solution. thank you in advance

Hi,

Please submit a ticket to our support team at http://qode.ticksy.com and include link to your site. Our agents will take closer look on it and assist you with this issue.

Qode

Want to change the media query for the main menu so it hides on all ipads as it does on phones – could you let me know were that code is located – thanks!!

Hello,

The css files are being rendered in this case – responsive.min.css and stylesheet.min.css

For both, you should change un-minimized files, and then to minimize them and replace this default ones.

We think it’s better to override this in Custom CSS field of your WP admin and not to change default files.

Qode

Thanks can you give me the CSS of the media query to hide the main menu on iPads?

Hello again,

It requires a bit longer css media query, so please submit a ticket to https://qode.ticksy.com , with a link to your site, and our support team will provide precise css for this.

Qode

take a look at: http://dev2.rentalmobil88.com/index.php/cars/suzuki-alto/

how can i disable title, date, on a single page?

Hello,

In your WP admin -> Posts -> for each single post you can disable title area http://screencast.com/t/yiRduwXkjBSf

And date can be removed with custom css, add this in Qode Options -> Global Options -> Custom CSS field:

.single .post_date_day,
.single .post_date_month,
.single .post_date_separator {
  display: none!important;
}

Qode

Hi, Visual Composer 4.11.1 has some issues with WordPress 4.5. For instance I can’t edit tabs on my page builder because I get this error in console: Uncaught Error: Syntax error, unrecognized expression: .ui-tabs-nav

They released version 4.11.2 that solves all issues with WordPress 4.5. When will you release an update of Eden that includes it? I don’t want to roll back to the previous version of WordPress.

You are welcome :)

Any news?

We still have lot of tickets, 400+ today, so we are still working on helping people to upgrade to WP 4.5. Hopefully we will get to updates later this week or next week.

JREZO

JREZO Purchased

Hello,

I have a problem with your “visual composer” .

When I am on a page and I want to install a visual module call , nothing happens . I remain on the panel with all the above modules.

What solutions do you propose?

QODE

QODE Author

Hi

There is an issue with jQuery after latest WP update. To fix it, please, update our theme to version 2.2.1 and update VC to latest 4.11.2.1 version. After this, please, clear all cache (browser and server) and everything should be back fine.

Qode

Dallasn8

Dallasn8 Purchased

Just got the theme, and I can’t switch out the eden logo… I go to the header section, upload logo…. but nothing changes… I have 4 of my logos in the media section now, but it still won’t change.

QODE

QODE Author

Hello,

In your WP admin Qode options > Header and footer > Logo paste the urls to your logo images http://screencast.com/t/JKwOiEzfwG

Qode

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