439 comments found

Hi I work for a company and we purchased your theme (so you will not see the purchase on this account) we ran into a problem with the social share, clients have told us when the counter hits 3 loves it stops counting. Any fixes to this issue?

2winFactor

Hi Scorrmarshall,

Thanks for purchasing my theme! I really appreciate it!

I’m not sure what could be going on. I haven’t heard of this issue before. Are you using some kind of caching plugin? It could be caching the count.

Unfortunately, in order to ensure the best possible support for customers, I need to verify purchase in order to provide support. If you can get the purchase code used to purchase the theme, you can start a new topic on the Support Forum and I’d be happy to help! Thanks!

Support Forum | Knowledgebase | Find your Item “Purchase Code”

Andre

scottmarshall993

Hi Andre, one more question i was wondering about in the posts grid with ajax is there a way to set it so when a user presses back it does not go back to the first page of posts instead it stays on that page?

2winFactor

Hi Scott,

Unfortunately, that functionality isn’t available out of the box. You’d need to integrate the pagination with the history api (and a hash for older browsers). You’d need to make some customizations to the theme to achieve this. This type of alteration would go beyond the scope of support for the theme. Complex modifications like this will require you to implement the changes yourself or hire a 3rd party programmer to assist you.

Andre

Hi Andre – Beautiful theme. Question for you. I am using this for a simple corporate intranet of sorts, and need to add message boards, or forums. Any recommendation for something good/compatible? I noticed your support site uses “Tender”. Open to a monthly subscription for the right solution. Any help would be greatly appreciated. Mark

2winFactor

Hi Markbaldi,

Thanks for purchasing my theme! I really appreciate it!

Hmmm… I’m not sure. I haven’t thoroughly tested Edition with any forum solutions, however, some users have integrated BBPress as part of Edition.

Tender is a third-party hosted solution completely separate from WordPress and is for providing support. A little pricey, but has the features I needed.

If you don’t might linking to a non-WordPress solution, ticksy has made some great progress this past year. They provide a very good and simple solution for support forums.

To provide you with more efficient support, I ask that all questions be asked on the Support Forum. If you need additional assistance, feel free to start a new thread over there and I’d be happy to help! Thanks!

Support Forum | Knowledgebase | Find your Item “Purchase Code”

Andre

Andre, Bravo on a beautiful theme. I have had lots of praise after purchasing your theme. I do have one question. I really need to sell products through my site, and was wondering if there were any ecommerce plugins that work with the theme. I have tried to install woocommerce and a few others and they are all non compatible. Can you advice of one that works, or a work around to get one working.

Thanks

Ben

2winFactor

Hi Ben,

Thanks for purchasing my theme! I really appreciate it!

Actually, good timing on your part. I’m actually working on WooCommerce integration with this theme. You can beta test the new version sometime today.

Just leave a comment on this topic and I’ll be sure to add you to the list so you can beta test the new version with WooCommerce:

http://support.themewich.com/discussions/edition-wordpress-theme/2265-beta-testing-woocommerce

Cheers,

Andre

Support Forum | Knowledgebase | Find your Item “Purchase Code”

Default-user

Comment added. I am super looking forward to this.Big thanks

Hi there.

Is there any update of the Filter By Rating feature. I read a month ago that you are planning to include this fictionality in the next update.. Please advise.

Many thanks

2winFactor

Hi Nawaz,

Unfortunately, this feature got pushed back to a future release. I’m currently beta testing a new version with WooCommerce integration since more customers were looking for shopping cart integration.

Andre

This theme currently fails the google mobile-friendly test for: Content wider than screen & Links too close together. Are you going to be releasing an update to address this? If not, all sites with your theme are going to lose traffic and get penalized. I am worried about my site but I don’t want to have to switch themes since I like your design.

2winFactor

Hi Amanda,

I’m not seeing any issues testing the theme on Google’s mobile-friendly test:

https://www.google.com/webmasters/tools/mobile-friendly/?url=themewich.com%2Fedition

Where are you seeing issues?

Andre

Hi, I tried creating an account on themewich support to get help (as explained in the ‘support’ section of the theme), but I get the following error : http://i.imgur.com/AOoEQkO.png

I tried translating my theme using the following explanations : http://support.themewich.com/kb/frequently-asked-questions/how-do-i-translate-the-theme-into-my-language

Translating using Codestyling Localization doesn’t work for me, I installed the plugin but it doesn’t load when I try using it…

The Manual Way: Translating using Poedit works. I followed every step but it works only when I’m logged in as an admin… If I’m not logged in or use private browsing, only the english language works…

What should I do ? Thank you

my website : http://www.musicsbl.com/

2winFactor

Hi Sebastienrs,

If you’re getting that error when trying to sign up for support, it’s most likely because you already have a support account. Did you create a support account before (even with another theme)? You’ll need to login and not create a new account.

What happens to CodeStyling localization when you activate it? What doesn’t load exactly? If you do it the manual way, and you’re only seeing it when you’re logged in), it may be that your caching plugin is just caching old content. Try clearing the cache from the caching plugin page and you should see the changes.

Andre

nFiX Purchased

Hi 2winFactor, first of all I want to say “really great work!” Second, I have a question :) Can you do boxed layout for me? Because I need my sponsor pictures on both sides (backgroud). Ofcourse I will pay for it. Thank you for answer.

2winFactor

Hi nfix,

So glad you like it! Unfortunately, I’m not available for theme customizations and that type of alteration would go beyond the scope of support for the theme. You could certainly try a service like https://codeable.io/. They are set up to help you with all kinds of customization requests and should be able to help you with this.

Andre

Hi, this theme is already compatible with the latest wordpress 4.2 or not yet? Thanks

2winFactor

Yep, it’s compatible. Themeforest just hasn’t given us the option to mark it that way yet.

Let me know if you have any other questions,

Andre

has this theme the vulnerability issues reported on theme forest? do you plan to keep updating?

2winFactor

Hi Salocharly,

Yep! I’m working on the vulnerability issues right now which should be out early next week. WooCommerce compatibility too.

Cheers,

Andre

ansvid Purchased

Hi Andre, I have a pre-sales question: Is it possible to add custom content (google map, short intro text, maybe also a (background) image and alternate color) per each category? I want to use categories for geographical areas and have all posts related to that area listed under a map and summary for that area.

Thanks in advance – Andre (me too)

2winFactor

Hi Andre!

Great name by the way! :)

Yes, you can do that with a custom content type section. Once you create that section you can add it to your category page in your category page edit screen.

To provide you with more efficient support, I ask that all questions be asked on the Support Forum. If you’re still having issues, feel free to start a new thread over there and I’d be happy to help! Thanks!

Support Forum | Knowledgebase | Find your Item “Purchase Code”

Andre

Will this theme be updated for Windows 10 IE version? I am already early complaints from those users that my site no longer can be read/works with that combination. It does work with Firefox on Windows 10.

Unfortunately your theme support site WP log in never lets me in even though I have a purchase code from themeforest? I am hoping to retain this theme for a while since it is gorgeous .

2winFactor

Hi Jen2franne,

Thanks for purchasing my theme! I really appreciate it!

So sorry you’re having trouble getting on the support forum. What error is it giving you when you’re trying to login?

I’m unaware of any issues with Windows 10 IE, could you be more specific as to the issues you’re referring to? Thanks!

Support Forum | Knowledgebase | Find your Item “Purchase Code”

Andre

Default-user

I actually don’t have a Windows 10 machine to test. Audience members told me pages and blogs can’t be seen/read with IE on Windows 10. However if they use Firefox, it seems to be ok. This issue will probably come up more often when Windows 10 releases.

2winFactor

Hmmmm… I’m tempted to wait to test on Windows 10 since it’s still in a very early developer beta. My guess is these are browser bugs that are likely to be fixed when the OS is finally released. This doesn’t appear to be an issue in any other browsers (chrome, firefox, ie on Windows 7/8, android, ios, opera, etc. etc.) so I can be pretty confident it’s a browser issue. The theme doesn’t do anything super special to display the blog pages, so I don’t know what could be changed on the theme end of things.

Andre

Hello, i got small problem. I would like to hide this element from users who do not have administrator rights.

If its not possible in easy way, can you let me know how i can hide it for everyone? I dont want to show readers “edit section” :D. Thanks a lot!

2winFactor

Hi The Ronins,

Thanks for purchasing my theme! I really appreciate it!

By default, the edit section buttons only show when users are logged in. I probably should update it to check permissions better before showing the button. Readers can’t modify any content, but they shouldn’t see the link.

You can modify this via child theme if you like. Once you set up a child theme, you can add this to your child theme’s blank functions.php file to fix it:

http://pastebin.com/raw.php?i=D1MJNj0U

To provide you with more efficient support, I ask that all questions be asked on the Support Forum. If you’re still having issues, feel free to start a new thread over there and I’d be happy to help! Thanks!

Support Forum | Knowledgebase | Find your Item “Purchase Code”

Andre

Hi Andre, I noticed that the new update supports WooCommerce, excellent, thank you for this. When viewing the demo I noticed that there’s no store setup. So my question is will my store match the theme once installed? Put another way, are the codes set up yet to create a matching WooCommerce template so the site will be visually streamlined?

Thanks again. G33

2winFactor

Hi G33,

Great question. I ran out of time to update the demo, but WooCommerce is visually streamlined and styled to match the theme. You can even add products to the different sections where you see posts (like slideshows, grids, full image sections, etc.).

Let me know if you have any other questions,

Andre

G33

My man :) The next time you see my name in the comments it should have purchased by it.

Hi! I’m currently working with your template, I’ve seen you had plans to add wpml support? The comments we’re 6-7 months old, is this still in your plans?

Thanks!

2winFactor

Hi Azzurevision,

WPML got pushed back in place of a WooCommerce update. It is in the pipeline, but just got re-prioritized due to the request popularity of WooCommerce.

That being said, there are a few users who are running WPML on the theme and I don’t have any reported issues with it. I can’t give you an iron clad guarantee that everything will work, but things should translate using the plugin.

Let me know if you need any additional assistance,

Andre

Hi, I am having a major issue with this theme. If you are on my website and try to view past page 2 on any section, it just keeps reloading the same page with the same articles. For instance, if you view my home pages first section called, “LATEST ARTICLES BY CHILLED MAGAZINE | Raise Your Spirits” and try to view the next page, that loads all of the later articles, but then try to load page 3. Loads the same articles over and over. Cannot get past two pages of articles. This is happening on every section throughout the entire site. What is happening here? This is limiting the website to only two pages of articles, when I have hundreds. http://chilledmagazine.com Please help! Anthony
2winFactor

Hi Anthony,

Thanks for purchasing my theme! I really appreciate it!

Have you tried updating the theme to the latest version?

http://support.themewich.com/kb/updating-your-theme/how-to-update-your-theme

It looks like you’re running version 1.5 and there were a few bug fixes since then which should address the issue.

To provide you with more efficient support, I ask that all questions be asked on the Support Forum. If you’re still having issues, feel free to start a new thread over there and I’d be happy to help! Thanks!

Support Forum | Knowledgebase | Find your Item “Purchase Code”

Andre

Do you have a change log for what was updated recently in regards to your theme?

2winFactor

Hi Joelthebrand,

Yep! I put a link to it on the item page, but you can see it here too:

http://themewich.com/updates/edition

Let me know if you need any additional assistance,

Andre

Hello,

I bought your theme. Looks really awesome!

Is there a possibility to create the website like the demo version? So i can start from there.

greetings, Joey (from Holland)

2winFactor

Hi Joey,

Thanks for purchasing my theme! I really appreciate it!

Yep! There’s both and sql or xml file included with the theme that you can load to get the site looking like the demo version. You can find those in the “dummy content” folder of your themeforest download, along with instructions on how to use either one.

To provide you with more efficient support, I ask that all questions be asked on the Support Forum. If you’re still having issues, feel free to start a new thread over there and I’d be happy to help! Thanks!

Support Forum | Knowledgebase | Find your Item “Purchase Code”

Andre

Hi, your slideshows don’t work on mobile, both tabbed and carousel. You can check it with a smartphone on your live preview (with a smartphone, not reducing the dimension of the browser!). Could you fix this? Thanks

Regards

2winFactor

Hi WebDevService,

Thanks for purchasing my theme! I really appreciate it!

I’m not seeing any issues on my mobile tests – which specific mobile device are you seeing this issue?

To provide you with more efficient support, I ask that all questions be asked on the Support Forum. If you’re still having issues, feel free to start a new thread over there and I’d be happy to help! Thanks!

Support Forum | Knowledgebase | Find your Item “Purchase Code”

Andre

How do I get the sidebar does not appear a mobile version?

by
by
by
by
by
by