An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by bdthemes
They will respond to buyers' questions via their own support system.Go to item support
Additional information from bdthemes:
WE WILL ON HOLIDAY FROM 26TH JULY 2014 – 1ST AUGUST 2014 SO IN THAT TIME YOU CAN’T GET SUPPORT FROM OUR SUPPORT TEAM. SO IT’S BETTER IF YOU LOOK ON OUR DOCUMENTATION WEBSITE AND VIDEO CHANNEL FOR YOUR PROBLEM OR BUG.
Need Support? Go there and register with your item purchase code. don’t forget to check documentation in documentation folder in zip package and also visit: http://www.docs.bdthemes.com/ for get latest documentation it will cover maximum things. for general query use: https://bdthemes.com/contact-us/
To speed up question resolving, please provide as much details as you can:
- URL of your site (where template/theme is used)
- Screenshot of the problem
- List of modifications you have made
- Other info that you think can help
Sometimes your site’s login credentials are required, to send them, reply to your own thread with another message which holds your login credentials and make this reply private. To provide consistency for buyers, supporting your items includes:
- Responding to questions or problems regarding your item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
Item support does not include:
- Customization and custom installation services
- Support for third party extensions or plug-ins
NOTE: AFTER POST ANY SUPPORT IT WILL ANSWER WITHIN 24 HOURS, IF YOU POST ANY SUPPORT IN FRIDAY YOU WILL RESPONSE IT SATURDAY (BECAUSE THERE FRIDAY IS OUR HOLIDAY)
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
|Created||6 May 14|
|Last Update||23 June 14|
|Compatible Browsers||IE9, IE10, IE11, Firefox, Safari, Opera, Chrome|
|Software Version||Joomla 3.3.x, Joomla 3.2.x, Joomla 3.1.x, Joomla 3.0.3, Joomla 3.0.2|
|ThemeForest Files Included||PHP Files, CSS Files, JS Files|
|Tags||K2 component, Master Slider, bdthemes, clean design, corporate, flat design, fresh design, joomla 3.2, multi-purpose, responsive, revolution slider, roksprocket, shortcode ultimate, uikit 2, warp framework 7|